Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
City Volkswagen of Highland - Service Center
Highland, IN
65 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
65 Reviews of City Volkswagen of Highland - Service Center
Sort by
January 27, 2016
first oil change This was my first 10,000 mile oil change for a 2015 Golf. I called to make an appointment, was told that it would take about 1 hour to 1 hour 30 minu This was my first 10,000 mile oil change for a 2015 Golf. I called to make an appointment, was told that it would take about 1 hour to 1 hour 30 minutes. My car was ready when promised. Waiting area was comfortable. All employees were very nice. More
by Burnes
Employees Worked With
Alison Egli
Helpful January 24, 2016
Fantastic Service My first experience with Highland VW was for Service. From start to finish I was impressed. Sean and Allison went above and beyond every step of the My first experience with Highland VW was for Service. From start to finish I was impressed. Sean and Allison went above and beyond every step of the process. I will keep taking my car back to them. More
by JoeB123
Employees Worked With
Allison, Sean O’Donnell
July 22, 2014
Service doesn't disappoint!!!! My 2011 Jetta TDI had an air conditioning problem and I brought it into Highland VW. I didn't buy it from them and I haven't been a client for service My 2011 Jetta TDI had an air conditioning problem and I brought it into Highland VW. I didn't buy it from them and I haven't been a client for service and they knew I am headed to the east coast yet they treated me as if I had been there from day one. Turned out my air conditioning pump failed and needed replaced. Luckily I have the Platinum Warranty from VW which was worth every penny to buy. I also had them do an oil change and brake flush. They had all that done in two days even with having to order a pump overnight. Sheryl Casey my service rep. was awesome she walked me through every process and kept me at ease with what needed to be done. The price for service is better than fair compared to less competent VW dealers in Lake County Indiana. They installed a new compressor which Fidelity Warranty paid for without issue and returned my awesome TDI to me all clean and shiney. They are a branch off from Orland Park VW in illinois and have been in the area for about a year. If you own a VW especially a TDI this is the place to take it for competent and fair priced service.. If you'd like to own one I'd say this would be the place to look to buy one from and have them keep it well serviced!! More
by russell.turley
Employees Worked With
Russell Turley, Sheryl Casey
June 27, 2014
30 Day check on the new Tiguan We have a long drive but well worth it. The customer service and service in general in perfection. Everything was explained really well and Shean even We have a long drive but well worth it. The customer service and service in general in perfection. Everything was explained really well and Shean even explained other things when we ask what it was. He went above and beyond to make sure our experience was excellent. Even with the drive they may be servicing my vehicle for life. More
by Jen63
Employees Worked With
Sean O’Donnell
January 02, 2014
I can't tell you how much this dealership Helped me! They saved my cross country trip when my car started billowing black smoke on the highway! They got me in immediately diagnosed the problem made the They saved my cross country trip when my car started billowing black smoke on the highway! They got me in immediately diagnosed the problem made the fix and even gave me the full inspection and a car wash to boot! I need to call out Sheryl Casey in particular for outstanding service, but everyone involved from the service manager to the service techs were exceptional- in fact "truly exceptional" across the board. More
by sgmurray1002
Employees Worked With
Sheryl Casey, Sheryl Casey
