City Volkswagen

City Volkswagen
2205 Morena Boulevard
San Diego, California 92110

Sales: (619) 276-6171
Service: (619) 276-2005
Parts: (619) 276-2001

Manufacturer: Volkswagen

Most Reviewed Employees
Christa De La Torre Christa De La Torre
Sales Consultant
Armando Bernal Armando Bernal
Sales Consultant
Dago Salazar Dago Salazar
Sales Consultant
Erik Mulhern Erik Mulhern
Volkswagen Sales Manager
Ryan Lewis Ryan Lewis
Sales Consultant
Ana Ituarte Ana Ituarte
Sales Consultant
Shane Dehner Shane Dehner
Service Consultant
Cherylann Ferrari Cherylann Ferrari
Customer Care
Jack Daniels Jack Daniels
Service Consultant
Ian Lelis Ian Lelis
Sales Consultant
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Drive-In Service
Customer Lounge Area
Shuttle Service
Free Coffee
Free WiFi
Express Service
Parts Store
Pet Friendly
Rental Car Service Onsite
Instant Financing
Television

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 8:30 PM

Tuesday: 8:30 AM - 8:30 PM

Wednesday: 8:30 AM - 8:30 PM

Thursday: 8:30 AM - 8:30 PM

Friday: 8:30 AM - 8:30 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: 11:00 AM - 5:00 PM

Twenty-Four Month Rating: 4.9/5
50 Reviews
City Volkswagen

Overall Score: 5 Star Rating4.9



About City Volkswagen
Certified: City Volkswagen
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, City Volkswagen has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About City Volkswagen
For years we've been doing business the right way in San Diego. That means we offer advantages to every customer that no other Volkswagen dealership in San Diego County can offer. This ensures a shopping process that is simple and straightforward – it's the right way to do business. No gimmicks, no games. So if you're searching for a San Diego car dealer, stop by City Volkswagen!



knjtoomey@yahoo.com
5/16/2012 12:08:58 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ryan Lewis

My Review of City Volkswagen:
Ryan is "phenominal". He is laid back and non the stereo-typical car salesman.
If you don't by from Ryan you are missing out. I've bought 2 cars from him. Thanks Ryan for the great experience.

Kc Toomey

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bgault
5/15/2012 8:26:09 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ryan Lewis

My Review of City Volkswagen:
ryan is the best car dealer i have ever worked with, highly recommended for all types of VW sales. will never go back to another VW dealer. he knows everything there is to know about VWs and will get you what you need at the right price.

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Eharms03
5/8/2012 8:18:41 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Christa De La Torre

My Review of City Volkswagen:
This was my second time buying a Volkswagen from Christa. The car I was interested in was not available in San Diego but Christa was able to help. She was incredibly patient and was able to locate the car I was looking for. In just a few short days I was driving my new CC! Christa was extremely knowledgeable and took time to explain all the great features. She has since followed up to see how I have been enjoying the new car. The experience couldn’t have been better.

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megsuss
5/7/2012 11:01:27 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Armando Bernal, Christa De La Torre

My Review of City Volkswagen:
This was the best car buying experience I've had. Christa was great! it was nice to see a woman in the position. She was extremely helpful, patient, and was not pushy and blood thirsty like a lot of car salesmen are. She also knew her product very well. Dealing with the finance department was also great. We did not have to haggle back and forth for hours on end. We let Christa know what we wanted and what we could afford and she made it happen. She also took time to thoroughly explain all the features on the car. I would highly recommend this dealership.

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rkcarlyle
4/26/2012 12:10:20 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Christa De La Torre, Erik Mulhern

My Review of City Volkswagen:
Christa was so helpful in finding a car that fit my budget and my needs. She took the time to walk me through every bell and whistle in the car and she followed up a week or two later to see if she could answer any of my questions. Great customer service.

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roselbro
4/25/2012 12:49:34 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dago Salazar

My Review of City Volkswagen:
Dago Salazar was the perfect sales person from the moment I met him. He was polite, knowledgeable, non-pressuring, answered all my questions quickly and simply, and gave me the best possible price on the purchase of a new 2012 VW GTI. The key in salesmanship, I believe, is how the customer is treated after signing on the dotted line. Dago invited me to come in as soon as possible to better familiarize myself with the working of the car and suggested I call him, on his cell, at any time I had questions or wanted to make an appointment to come in and see him.

As a matter of fact this dealership, with Don Thomas, as manager of the service department, provide the help that most people only wish for.

Rosemary Brown

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toliypp
4/20/2012 7:22:10 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dago Salazar

My Review of City Volkswagen:
The process was quick and easy. I decided to go with City VW because they were friendly, let me take my time, and allowed me to have my space when I needed it. I could have gotten my Golf TDI from another VW dealer for a bit cheaper, but the awesome people at City VW were no pressure, fast when I needed them to be fast, and answered all of my questions.

I am very satisfied with the overall experience I had at City VW and would recommend them to others. The VW side does seem a little small, but they have another service area and Chevy building across the street.

I haven't had servicing on my new car yet so I can't rate on the service dept. so this is just for sales.

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Mattvecchio
4/10/2012 11:35:17 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jack Daniels , Cherylann Ferrari, Dago Salazar

My Review of City Volkswagen:
I recently moved from Washington, D.C. to San Diego and was in the market for a new car. A friend at a Virginia VW informed me that City VW was a quality dealer, and that statement could not be more accurate.

I called about a week before I was bound to fly out, and already knew that I wanted the 2012 TDI. I knew a fair price on it and had an idea how I wanted to go forward. Dago answered the phone and was quickly able to address my bevy of requests. He followed up over the next couple days, and we were able to highlight which actual car on the lot I wanted via him guiding me to the page over the Internet. By the time I came out, Dago and I had already spoken numerous times and established a rapport, and the rest of the buying process went seamlessly. Most impressively, Dago continuously followed up with me via text message and made sure I was happy with my purchase. The friend I took along with me was so impressed with City VW's collection and Dago's service, he went and bought his own, used car the very next day. That says something.

I suffered a flat tire about a month after purchase (my fault, not the car's) and took it in to get checked out. Since the tire had a gash, the warranty didn't cover it and it would cost me $200 at City VW to replace the whole tire. Jack and Cherylann were awesome, suggesting I shop around and try other options as well. I tried Costco, but they didn't have my particular tire. I returned to City VW, ready to pony up the two benjamins, when Cherylann hopped on the phone and started calling around for me. Turns out, she had a contact as discount tire who informed me he could get me the new tire for $17. Needless to say, that's where I went. Cherylann is seriously one of the Top 10 nicest people I've ever come across. She cares about her customers and clearly loves her job - kudos to her and to City VW for cultivating such a work environment.

From the pre-sale down the line, City VW was just a fabulous experience. Thank you for making my cross-country move one step easier!

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Response from: City Volkswagen
Added: 4/13/2012 1:10:03 PM
Dear Matt,

Thank you for the wonderful post on DealerRater.com. I am glad we could get you the assistance you needed after our technicians went home for that day’s business to get back on the road safely. Here at City Volkswagen, we take pride in ensuring our customer’s satisfaction. We are a family owned facility and I am very happy you felt like a valued member of our family.

We deeply value your relationship with us and look forward serving you for the next visit for the 10,000 mile service.

Sincerely,
Cherylann





Jenny_mohr1
4/9/2012 11:54:14 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Armando Bernal, Erik Mulhern

My Review of City Volkswagen:
I was very indecisive but received attentive, patient and knowledgeable service from both Armando and Erik. I also adore my car and am completely satisfied with my purchase.

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degiovanni
4/9/2012 11:51:08 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Armando Bernal

My Review of City Volkswagen:
Good service. Didnt have what I came in looking for but were able to find suitable substituitions and knock the price down a bit. Good service. Overall well done.

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