Cityside Subaru - Service Center

Loaner car problem The service was fine, but getting a loaner car, which I very much needed, was very time-consuming and involved a shuttle into an Arlington Enterprise The service was fine, but getting a loaner car, which I very much needed, was very time-consuming and involved a shuttle into an Arlington Enterprise office. I'd mentioned to service several days in advance that I'd be needing a loaner and when I'd be dropping off my Forrester; I wish a loaner had been available to me at drop off time... would have save an hour and a half! More

Short block replacement CitySide noted the oil consumption of my 2012 Impreza and made an appointment to replace the necessary parts at no charge to me. CitySide also provid CitySide noted the oil consumption of my 2012 Impreza and made an appointment to replace the necessary parts at no charge to me. CitySide also provided a loaner car at no charge for the duration of the service. I appreciated CitySide's response and attention to the situation. Since the replacement the car has driven well and I hope that too-frequent low oil indications are now in the past. More

I couldn't ask for any better service! I have a new Forester with a little over 4000 miles. When I called Cityside to ask about service, I was encouraged to bring it in for a check-up to I have a new Forester with a little over 4000 miles. When I called Cityside to ask about service, I was encouraged to bring it in for a check-up to be sure all was OK. When I arrived at service I was asked if I wanted the oil change now or to wait two months for the recommended oil change. I said I would wait. So they looked over my new blue Forester, topped off fluids, gave it a wash and returned it to be with no charge. More

Amazing Service wow! These guys are great. I've needed a few repairs, that have all been covered under warranty due to the diligence and attention of Zander and his t wow! These guys are great. I've needed a few repairs, that have all been covered under warranty due to the diligence and attention of Zander and his team at CitySide. I've always felt that they were honest, upfront, and trustworthy. As a woman, it's unfortunate but my baseline with car repairs is always feeling uncertain and taken advantage of but NEVER at CitySide. I love these guys. Best Subaru dealership out there More

Excellent service! Excellent job! Met every expectation, they called when they said they would to discuss, car was ready when they it would be, work was excellent! Excellent job! Met every expectation, they called when they said they would to discuss, car was ready when they it would be, work was excellent! More

Cityside is great! (National needs some help....) I bought a new Impreza from Junior and John at Cityside a few days ago. It was a great experience (described previously). Then I tried to figure out I bought a new Impreza from Junior and John at Cityside a few days ago. It was a great experience (described previously). Then I tried to figure out how to program something using the car's documentation. Not such a great experience. Nonsensical website, unintelligible handbook. I called the 800 number and got put on hold for almost 20 minutes till I gave up. So back I went to Cityside, where Pete Hartelius was on duty. And, as with my previous Cityside experience, Pete was amazing. He read the instructions for what I was trying to do (enter just a few contacts from my phone, rather than my whole contact list), and found it as ridiculous and incomprehensible as I had, which was gratifying. He, however, did not stomp and cuss (as I had). He set about to figure it out. He was patient, confident, methodical, and totally stubborn. And he figured it out! I now have just the contacts in my car that I might ever actually call! And I have yet more confidence in Cityside as a wonderful business and a great place to take my car. (I will, though, be haranguing Subaru Central about their documentation tomorrow....there's no excuse for its being so bad. Grrrrrr.) More

Efficient and keep me informed This time I was able to wait for my car to be serviced and was in and out of there in 1 hour. In the past I've dropped my car off the night before an This time I was able to wait for my car to be serviced and was in and out of there in 1 hour. In the past I've dropped my car off the night before and picked it up the next day. They have consistently completed work in the time window they say and they have kept me informed. They also let me know totally separately from the service they were doing that my tire condition would likely not pass my next inspection, and for my safety to replace them before winter (with no pressure or suggestion to buy anything from them now or in the future). More

Surly counter staff I go here for service because I live nearby. This is a busy service department, often I have to wait a week or longer for an appointment and they mak I go here for service because I live nearby. This is a busy service department, often I have to wait a week or longer for an appointment and they make you know that they really don't need MY business. There is only one service person who is personable but I was not served by him. The fellow who made my appointment and wrote up my order lacks social skills. And no, he's not doing me a favor. It's his job. More

Excellent customer service! I've heard about Cityside Subaru from my neighbor. There is another dealership closer to me but Cityside is definitely the best place around. Their pr I've heard about Cityside Subaru from my neighbor. There is another dealership closer to me but Cityside is definitely the best place around. Their professionalism and understanding for my needs and financial concerns made me their permanent customer. I had many things on my fix list yet I did not feel pressured to do anything I did not want to. Having too much time on our hands we were given loaned car kindly offered by their friendly salesman without even asking for it. This team is working hard to satisfy your needs and provide quality service. All the best and keep up the good work! More

Best service department I have ever dealt with. Citywide Subaru's service department is thorough friendly and honest, with no hidden costs. They explain the situation in easy to understand terms. T Citywide Subaru's service department is thorough friendly and honest, with no hidden costs. They explain the situation in easy to understand terms. The best. More