My Review Of Cityside Subaru:
Nathan , the sales manager, I/ we have a history with , from prior sales,. Nathan was who we initially spoke with at the dealership also made this sale and then coupled with Mark Lidano, the named salesman in this transaction. They working jointly in the success of this sale.
This dealership is fortunate to have Nathan. His demeanor, his consistency, and his like-ability factor are a marketing bonus.. Mark Lidano works closely with Nathan,, and they have a good repor, makes the customer feel attended to and needs responded to. A win win situation .
I have to praise Nathan for his skill and his ability to convey a smooth,unruffled , and approachable style . His sales leadership is clearly mirrored in his sales people in their style and manner. It is a great system, from this perspective. Dealerships are high on the list of disappointing experiences, and most dread the process and the sales people. This is not the case at City Side. That is worth a lot to the consumer.
My remarks largely are about the quality and style of the sales manager and the sales (men), (they seem to lack women), in theiir sales personnel. The vehicle can sell itself. For me/ us, what will make or break a deal is the experience with the sales marketing folks. If they don't rmake the sales experience smooth and customer-centered, the sale isnt a go. They are part of the purchase price when buying a new 2014 Subaru Forester Limited. This was a seamless experience and my/our hope is that the marketing strategy remains and strives to be customer-centered. This one positive factor sets CitySide apart from other dealerships
My only other comment is about their service department. I most recently had a multi stage experience around a vehicle with Nick, in service,
He was helpful, responsive and great at taking care of the customer and the vehicle we had owned,
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