I had a very positive experience working with Tom and Jr (aka Nate). I went to 2 different dealerships before this one, and felt most comfortable and confident at Cityside. Cityside does things a bit differently than other dealerships, so that's important to know that when you go in.
Lots of car-buying articles will give you tips on how to negotiate and advise you to not talk about amount of trade-ins and monthly payments up front and to do a lot of back and forth haggling at the end of everything. Cityside talks with you right at the beginning about what you're looking to spend and what you want for a trade-in/financing terms, etc. I actually found this process to be a lot easier, since it allowed me to be firm on what I could afford for monthly payments and how to make the negotiation work in my favor. I also had done a lot of research on different sites about the Crosstrek that I wanted- pros and cons, average prices, etc and knowing all of these things helped a lot during the process as well. Tom and Jr were respectful of the research I had done and did not try to discredit what I'd learned to make a sale, which I have seen other salespeople do.
I got a very fair price for my 2015 Crosstrek and a good trade-in for my old hyundai. I had wanted more for my hyundai, but since they couldn't sell the car as it wasn't a subaru, I got less than I would have if I were trading it at a hyundai dealership. But they did negotiate to give me the minimum amount I wanted for it and I was able to walk away with a new car that I could afford, so I was happy in the end!
Jr and Tom were great in that they didn't put on a lot of sales tactics and were straight forward and helpful. Tom even re-worked the finances for me 4 different times to make sure I would know exactly what I was spending for the car, trade-in, document fees, taxes, everything! They work as a pair, which is helpful b/c when Tom was busy, Jr was able to help me and vice versa. I went there over two different days to do the test drive and financing, and then I went back two days later to pick up the car. Throughout all of that time, Tom was quickly responsive to my calls and texts.
When I got home the night I got my car, I saw some very superficial scratches that had occurred during the transportation of the car to the dealership and I brought it back the next day and they buffed it out within 20 minutes without any hassle. Tom and Jr made sure I was happy with it and were genuine when they said to reach out with any questions or concerns in the future.
I worked with John when I completed the final purchasing and contracts. I've read lots of different reviews about extended warranties and how sometimes they can be a waste of money, but I do
A LOT of driving for work, so extended warranties make sense for me. John went over all of the different options and was able to give me a deal on them since I was buying two different ones. He was honest about which warranties wouldn't be beneficial for the amount of driving I do and reviewed all of the different warranties to find ones that would be the most beneficial. He didn't pressure me into buying an extended warranty just to get my money, he made sure it would fit my driving needs.
The only thing I would change about the dealership is that they don't offer any service perks like other dealerships. For example, some toyota/hyundai dealerships that I went to offer free oil changes for the 1st year (if you go back to them) and free alignments/tire rotations, and other routine maintenance things. Cityside doesn't have any incentives like that, other than an extra package that you can buy to get those things, as opposed to offering them for free with any car purchase. But I guess the trade off is that they have a great sales team and are willing to make the negotiation work in order for you to buy the car. Everyone there treated me with genuine friendliness and respect, I didn't feel like they were trying to con me into buying a car just for the sales.
Overall, I had a really positive experience and I would recommend this dealership to anyone looking for a Subaru at a fair price and who wants to feel like a valued customer.
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