Read Reviews Cityside Subaru

Cityside Subaru

Cityside Subaru

790 Pleasant Street
Belmont, Massachusetts 02478


(617) 826-5000

Cityside Subaru
Manufacturer: Subaru

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  • Customer Service:

    4.9
  • Quality of Work:

    4.9
  • Friendliness:

    4.9
  • Overall Experience:

    4.8
  • Pricing:

    4.6

24-Month Rating

based on 188 reviews

4.8

4.8 out of 5

580 lifetime reviews

Cityside Subaru

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Certified: Cityside Subaru

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Cityside Subaru has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Cityside Subaru

Welcome to Cityside Subaru located at 790 Pleasant Street Belmont MA 02478.

Cityside Subaru is a Stellar Performer Subaru Dealership in Massachusetts where you'll find all the information you need to help decide which Subaru is right for you: Subaru Outback, Subaru Legacy, Subaru Forester, Subaru Impreza, Subaru WRX, or Subaru Tribeca.

Cityside Subaru dealership is committed to meeting your highest expectations in Subaru service and Subaru maintenance. Bring Your Subaru in for Service and experience the excellence that is our Subaru Service Department.

Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. By winning the 2010 Dealer of the Year Award, is proof that our commitment to our customers is second to none.

We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.

Cityside Subaru serves the Greater Boston, Cambridge, Arlington and Belmont areas.

We provide the highest level of customer service through our knowledgeable and helpful sales, service and parts personnel. We offer a top-notch customer experience. Whether you are looking for a new vehicle, online specials, need parts or service, or would like information on Subaru products and services, please call or email us.

If you would like to come in and visit our vehicle showroom, or take a Subaru for a test drive, click here for our hours and directions.

Our Location

Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: 12:00 PM - 4:00 PM


Service

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 3:00 PM

Sunday: Closed


Our Amenities

Cable TV Parts Store
Customer Lounge Area Pet Friendly
Drive-In Service Shuttle Service
Free Coffee Vending Machines
Free Loaner Cars After Hours Drop-Off
Free WiFi Drive-In Service
Instant Financing Free Loaner Cars

choiyj
5/19/2013 10:37:41 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mark LidanoMark Lidano
Michael NelsonMichael Nelson
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Cityside Subaru:

Easy. No hassle. Reasonable. No sales pitches or trying to sell me a car that I didn't want, unlike some other dealership I've been to.

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asomer
5/16/2013 6:29:58 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Peter RosenbergPeter Rosenberg
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Cityside Subaru:

We enjoyed working with Peter Rosenberg at Cityside Subaru very much. He has an approachable demeanor and is a pleasure to do business with. Peter is accommodating and takes great care to ensure his customers get the car they want. I’d highly recommend buying a subaru from Peter at Cityside.

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davidstempler
5/8/2013 5:43:20 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mark LidanoMark Lidano
Michael NelsonMichael Nelson
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Cityside Subaru:

My wife and I went to a lot of dealerships in the New England area (Subaru, Chevy, Toyota, Ford). Cityside Subaru stood out from the rest. Mark took the time to understand what we wanted in a car and also spent a lot of time explaining our different options. It was clear that he wanted us to get the right car. Mike was open and honest with the loan and contract. Great service all around! Thanks, guys!

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PandG13
4/28/2013 9:59:41 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Donald RatcliffeDonald Ratcliffe
Peter RosenbergPeter Rosenberg
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Cityside Subaru:

I cannot say enough good things about both Cityside Subaru and Peter Rosenberg. It was my first time buying a car, so naturally I was a bit nervous and not entirely looking forward to the process ahead. I started at Cityside based on the recommendation of 3 friends who had also bought cars from them in the past few years. Needless to say, it turned out to be both my first and last stop. From the start, Peter was an absolute pleasure to work with. He is extremely friendly, knowledgeable and engaging, and he honestly made my first car buying experience both enjoyable and entertaining. Not only was Peter great, but I also found Don Ratcliffe and the rest of the Cityside staff to be just as friendly and helpful. Without hesitation, I would happily and enthusiastically recommend both Peter Rosenberg and Cityside Subaru, to anyone who would listen!

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Baumev
4/23/2013 5:18:24 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mark LidanoMark Lidano
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Cityside Subaru:

Excellent product and excellent customer service. Mark explain the entire process and choices, was informative, yet not pushy, got what was important to me, and helped me learn why this car was for me. Appreciated it.

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jlipshaw
4/22/2013 7:11:07 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Michael NelsonMichael Nelson
Peter RosenbergPeter Rosenberg
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Cityside Subaru:

We have purchased several cars from Cityside and have been very satisfied. Michael Nelson was our previous salesman but he was promoted to finance manager. He recommended Peter Rosenberg, and I can honestly say that I enjoyed dealing with him as much as any salesperson I've ever encountered. He was knowledgeable and attentive, and understood it was my wife's car not mine. I very much enjoyed his dry sense of humor. I suspect we would be friends. He called to follow up several times.

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Sciarlone
4/18/2013 2:22:24 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
John MelvinJohn Melvin
Michael NelsonMichael Nelson
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Cityside Subaru:

I had my first experience with Cityside Subaru in October 2012 when I purchased my beautiful 2013 Subaru Legacy. I was very pleased with the sale and working with John Melvin and with the financing transaction with Michael Nelson. I drove away very proud in my new Subaru. Four months later, I was less than 1/4 mile from my home driving m daughter to a church event when we were struck by a vehicle containing persons heavily under the influence of alcohol. My daughter was trapped in the car and required the jaws of lif to extricate her from the vehicle. She sustained a fractured pelvis. I was more fortunate, with only fractured ribs. Both side curtain airbags deployed during the impact. My poor car was totalled, but SAVED OUR LIVES. I am a firm believer that we would have been killed, or much more seriously injured had we been in a smaller or less equipt car. One never really expects something like this to happen to them, especially when they are generally a safe driver, but it certainly can! It can happen a matter of feet from your home. After the dust settled, the shock began to wear off, I decided that I would head right back to Cityside Subaru and replace my Legacy.....with another one. My second transaction was just as smooth as the first, just as much as a pleasure to work with these fine gentlemen. I will always own a Subaru. My loyalties will always remain.

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shaughnessyk
4/16/2013 12:13:33 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mark LidanoMark Lidano
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Cityside Subaru:

My old car was on its last legs, and I had done a lot of research about what I wanted. When I decided on a Subaru Forrester, I looked for dealers in the area with financing promotions. After I filled out one of those "Contact Us" forms on the CitySide Subaru website, I figured I'd have to follow up at some point. But within a day I heard back and my initial questions were answered. Once I heard about their 0% financing deal on 2013 models, I decided to head in.

I met with Mark Lidano, and I cannot say enough about how helpful he was. I ended up coming in for a test drive, asking questions, and running numbers on Saturday afternoon, and after sleeping on it and talking about it with my husband, I went back in Sunday to make the purchase. Knowing exactly what I wanted and what my budget was certainly helped me in the process, but having a salesman who was well-informed, patient, and more of a "guide" than a "salesman" was what made me feel comfortable and confident in moving forward with my purchase. I never felt pressured, and he was great about walking me through step by step so that I understood every piece (even things I wouldn't have known to ask). I've had my new car for a few weeks now, and I totally love it!

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Dzerkacassie
4/15/2013 2:34:21 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mark LidanoMark Lidano
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Cityside Subaru:

Fantastic experience from start to finish! Competent sales and finance department who got things done fast. Joe in parts is phenomenal! If you live close you should take you car there for service! They are great!!!

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dianermorris
4/14/2013 5:24:24 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mark LidanoMark Lidano
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Cityside Subaru:

Purchasing a Subaru Outback through Cityside Subaru with Mark Lidano as our sales representative for our SECOND Subara Outback purchase was an efficient and painless process. (I had also sent my brother there for his purchase of a Subaru through Mark about a year ago after our great first experience back in 2010.) We are hooked on Subaru's and would definitely send anyone interested in a Subaru to Belmont, regardless of the fact that IRA Subaru Danvers is much closer. Great experience!

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