Cityside Subaru

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark, Laurie and Al (Parts)

My Review of Cityside Subaru:
Mark took me on the best test ride I've ever had. He has put together a route which demonstrates all of the features of the car and he doesn't rush you through it. When I came back with my wife to show her the car, he let us take it for a second test ride. Everyone there was knowledgeable and courteous.

I gave them a 4 rating on quality of work, because of the tire pressures on the new car. All of the tires were within 5 psi of where they should have been, but none of them matched what it said on the sticker stuck to the door sill. On the front there was a 4 psi difference left to right and the average pressure in the rear was higher than in the front. This was probably as good a performance as I've ever had on a new car but I feel I need to mention it because it's easy to fix, (took me 15 minutes), and it's critical to the performance of the car.

Aside from the tire pressures, the car was prepared perfectly.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark, Laurie, Nathan

My Review of Cityside Subaru:
We had a wonderful experience at Cityside Subaru and highly recommend it anyone looking for a new car who doesn't want to play games, deal with aggressive or lying salespeople or bait and switch. We looked at a Saturn, Ford, Nissan, and Toyota, but settled on a Subaru after talking to friends and reading consumer reports. We had such bad experiences at other dealers - from folks who wouldn't stop calling to folks who would never call us back - it was a breath of fresh air to work with a dealership that was courteous and responsive. Everyone at the dealership from the sales manager to the sales people to the guy who answers the phone is really nice. Mark was the best salesperson we worked with - he answered our question, put up with my husband's bad sense of humor and was totally up front. The negotiation process was over in less than 30 minutes. We are loyal Cityside customers from now on and will definitely go back to them in the future.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Cisek

My Review of Cityside Subaru:
I've been taking my Subaru Impreza for regular service to Cityside for the last two years. They are consistently on time, inexpensive, and communicative. They never question or belittle any requests - they treat a squeak in the dash as seriously as warped rotors.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Lidano

My Review of Cityside Subaru:
I've had a fairly long (6yr) service relationship with Cityside and my experience has always been very good and. They got the work done on-time, completely, and without pushing additional services that may not really have been necessary. In addition they always dealt with me courteously and didn't hesitate to take time to explain problems and solutions. I should say that the Subaru involved here really didn't give me any significant problems over the 10 yrs I had it.

When I decided to part with my old car and upgrade to a new Outback the experience I had with service continued into the showroom. My salesman, Mark Lidano, was very informative and took me on the best test drive I've experienced. He actually suggested several maneuvers for me to check the handling and frequently asked what I thought of it. We drove the car long enough and in enough different situations so that I could get a good sense of how the car handled. He thoroughly explained all the particulars of the car. When it came time to negotiate a price, Mark was very fair and reasonable, and I eventually drove away in my new Outback as a satisfied buyer.

Now I'm looking forward to continuing my good service experience at Cityside once again.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Lidano

My Review of Cityside Subaru:
My 2009 Forester is the second Subaru I have owned. I purchased my first one at Cityside Subaru 10 years ago and always had it serviced there. When it was time to get a new car, I never looked anywhere else. My Outback Station Wagon had been wonderful, especially in the ice and snow, and the service department was great. I only had to decide between the Outback Station Wagon and the Forester. Mark Lidano was very helpful and patient in solving this nonproblem. He was very knowledgeable about both cars and very thorough about test drives. The whole experience was a pleasure. I've had my new car for a week, and I'm very happy with it - great huge sunroof! Thank you Cityside Subaru!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Lidano

My Review of Cityside Subaru:
Mark Lidano was great to work with, very knowledgeable about all of the Subaru models and options which really helps get the car which is the right fit. When issues or questions did come up they were resolved in a very timely manner. I also met the service group and they were all great and you can tell that they put the customer first !

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Ledano

My Review of Cityside Subaru:
When I visit City Side was trying to decide between 3 different small SUVs. I had test driven a Forrester before but the drive I took with Mark was by far the most informative and beneficial test drive I had ever been on. Mark highlighted the features of the Forrester well asking me to take a sharp turn at 30-40 mph so I could feel the lack of body roll, taking me on bumpy roads so I could fell the suspension and asking me to drive on the highway to see how the SUV accelerated/responded. Mark answered all my (and my husband’s) questions; asked questions of his own and offered thoughtful points to consider. Mark was genuine, honest and extremely helpful. Mark’s supervisor told me a dealer’s job was not to sell cars but to educate people on the cars they were thinking about buying; I can attest that Mark abided by this motto. I came back the next week to buy the Forrester and the buying process was smooth and easy. The only “issue” I encountered was when the horizontal cross bars were being installed, grease got on the interior roof of the car. I pointed this out and they cleaned it up right away. I would recommend this dealer and I would go back to Mark to buy another car.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Ledano

My Review of Cityside Subaru:
Mark Lidano was extremely helpful and caring when I picked out my vehicle. Excellent customer service on his part. He even went the extra mile to make me an extra key and fix a minor electrical issue.

When I went to sign the paper work I was harassed by the finance person multiple times to buy an extended warranty. I was offended mostly because she wasted my time and repeatedly gave me a hard sell after I firmly told her I wasn't interested.

The price of my vehicle was fair, even though they increased the price by $500 over the phone after a verbal agreement in the showroom.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Ledano, Nathan White

My Review of Cityside Subaru:
I purchased my first new car from this dealership. It is a 2009 Subaru Forester. Mark, the sales rep I worked with, was very knowledgeable and took me on a very thorough test drive (of both the Forester and the Outback, which I was also interested). In general, the staff are very friendly and the dealership is very clean and professional. As I just bought my car, I have not had any interaction with the service or parts department. I would definitely recommend this dealership to anyone interested in a Subaru.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Lidano

My Review of Cityside Subaru:
I initially went to Cityside to get some information and a test drive (after doing lots of online research). Mark Lidano was very helpful -- asked about what I needed and did not need, what I had been driving in the past, and what I was looking for in a Subaru. He took me for a test drive on a route that would show many aspects of the Outback I was trying out, and did not push me to buy more than what I really needed. When I decided to go ahead with my purchase, it was a very low-stress experience, and I got the specific car I was looking for in a few days.

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