On Tuesday, 7/12, I called about my 335i being part of the Takata air bag recall and was told I would be given a loaner until the part came in - and scheduled for Friday, 7/15. Called at Noon on Friday to confirm but then received a call at 2:30pm from Alex Smith saying that the loaner program had been cancelled...even though there wasn't a set date for the airbag replacement!
So the program was cancelled between calling to confirm at 12pm and 2:30pm? Give me a break.
I still went in at 3pm hoping it was some sort of mistake. Nope. Spoke with Robert Hamilton and he said the program was cancelled. He said he wanted to help but didn't actually offer any solutions. Him being somewhat nice is the only reason I'm not giving 1 star - but I think Classic BMW does deserve 1 star because it's probably within his power to provide a loaner car as was already scheduled. What kind of service department cancels a scheduled loaner 30 minutes prior?
I am on my 3rd M3 and 4th BMW overall and purchasing an X5 this month. I bring my current M3 to Classic for service but I will NEVER come back for service or purchase. You have not only lost a lifelong customer but also created someone who will let anyone and everyone know of their experience for years to come. The people I have already told have laughed at how ridiculous it is to cancel a scheduled loaner 30 min before the appt. It should have been honored.
I am emailing my experience to John Kobell, Chuong Nguyen, and BMW North America. Along with posting reviews on Yelp, Google, and Bimmerpost.
To make matters even worse, BMW of Dallas is still providing the loaner program!
I am now stuck with a death airbag that's caused numerous deaths and injuries. Thanks Class BMW!
I Recommend This Dealer:
Robert Hamilton, Alex Smith
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