Classic BMW

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Classic BMW:
Mr Arnold and Mr Kobell were great in assisting me when I needed to have my 1995 BMW 540 repaired and even gave me a 10% discount off of my repair bill parts AND labor. Their labor rate may be a little higher then other dealers in the DFW area- but the quality of the service I received made up for it. Especially when it came to explaining the work that was needed at that time and what could wait until a later date.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Classic BMW:
I just recently bought a Certified 3 series from Classic BMW. My salesmen "Nick Judah" was refered to me by a friend who bought from him. He was very polite and knew the product very well. I couldn't have asked for a smoother transaction. He deals a lot with internet clients and it reflects in the pricing. I highly reccomend buying from him. Also, if you can choose ask for Mike in finance. He is a very neat guy who is easy to deal with. Classic BMW even goes to the extent to assign you to your owne service person. It's great to know a face everytime you go in. Anyways, just my two cents.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Classic BMW:
I've bought an M3, two M5s, an X3 and a 750i from these guys over the last 11 years. My only real problem with them was when they argued price with me (J. T. Bryant) on a purchase of a 540i in 1998 before I purchased it elsewhere. Even with that car they have always dealt with me honestly, fairly and competently on all service issues. The special treatment I get from Pat Arnold and John Kobell simply keeps me coming back to BMW and this dealership.

I have gone through Jeff Enquist on my last few purchases. He has always been extremely courteous and helpful. Even J. T. Bryant, though he's a character who has always been willing to argue, was helpful during a couple of interesting transactions before he left the dealership.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Classic BMW:
Never step in there. I have terrible experience with them. For repair a nail size dent. They drill a hole through my door and didn't even fill the hole. I have to go to more than 7 times just because coolant problem. Sometime they told me it's the cap didn't close well, then another time they said there's some bubble in there. finally at last they find out (the 6th times) it's the thermometer. I have to send the car in yesterday for another time of coolant problem. they told me it's leaking from some pipe and some access. the pressure access cost US$8.- for part and 128 for labor. then one pipe cost .... for labor and another pipe cost... for labor. I never heard the coolant repair you can separate count the cost. the serivce usually help me is on vacation. his assistant is so arrogant and careless. She even forgot why I brought the car in. and just fill the coolant. I request they make sure that's the real problem due to the last experience. She told me they can't guarantee if there's any leaking tomorrow. and said it might caused by another pipe. She said if I want to make sure I can replace whole system for safety. What a rude person. I think she should suggest I replace another car. don't near that place

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Classic BMW:
Test drove cars a couple of times. But they were not too keen to get my business and never followed up to show they were interested. Apparently they expect only rich customers. They had an add on the Dallas morning news, so I sent an email to JT Bryant requesting a quote(because the add specifically mentioned that he would be able to give direct quotes), but there was no reply. I tried again after a couple of weeks and still no reply. This guy is arrogant. <br><br>I was able to communicate via email with another salesman, but he was just not too keen.<br><br>I ended up buying a new car at another dealership.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Classic BMW:
I have to agree with the folks that posted low ratings, especially the one questioning about the sources of the good ratings/postings. The bad experience I've had with this place is too long and unpresent to go into detail. The experience at John Roberts wasn't too good either. Try to abvoid these two places as possible. I've found great places for mechanical and body work since.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Classic BMW:
I took my BMW in for an oil change and service (air bags). They wrongfully reported the hours (I remained at the dealership while the work was being performed) as two hours. They actually spent 1 hour and 20 minutes working in the vehicle. I was charged for two technicians although one was &quot;in training&quot;. In all, the labor charge for 1.25 hours was over $550! I've owned BMWs before, but never been overcharged this badly by a dealership.<br><br>Mr. Kobell, the Service Director, hung up on me after attempting to rationalize the bill. <br><br>These folks are a crooked bunch in my opinion. I'll certainly never go back nor would I recommend them to you/anyone else.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Classic BMW:
The front wheel bearings on my 2001 M3 were &quot;coming apart&quot; and had to be replaced. Pat Arnold, my trusted (truly) service advisor said they would need to keep the car overnight. OK, they provided an X3 for me to drive. Unfortunately, Pat went on vacation the next day. I called to see if my car was ready... &quot;no, you need to call back&quot;. I did... &quot;no, you need to call back&quot;. This went on thru the 4th of July weekend. I asked to talk to a service advisor, here comes Letty Smith. She said let me check and I'll call you back. She never did. I placed several calls into John Kobell, Director of Service, no response at all. I paid $5K over sticker to get my M3 and have full, dual everything extended warranty and I am treated with this arrogance? Nine days later, I get my car back, the left rear wheel has damage, it smells like greasy rags were stored in it for the nine days and it had over 100 miles put on it while they had it. Then Letty finally calls me to say she wants to update me on the status of my car. I said &quot;Letty, I picked it up already&quot;... &quot;Oh?&quot; Classic/Kobell, why do you have such a cavalier attitude towards your customers?

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Classic BMW:
Like others, I find their sales guys to be arrogant and generally lazy. It is annoying that they won't budge on sales price but keep calling you asking for the sale. This is a hot market for them, and I suppose they are used to selling cars without trying. They could sell a lot more if they paid attention to us through<br><br>I live not more than five blocks from them, but have bought 6 BMWs from Autobahn and John Roberts after shopping Classsic each time. Their attitude towards me as a a customer was unacceptable. If shopping for a BMW, my experience says buy from Autobahn (see my review there) It is worth the (long) drive.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Classic BMW:
If you live anywhere in the Dallas area and have a problem with your vehicle that you can't seem to have solved anywhere else, then I highly recommend you give Lenny a shot at Classic. Lenny Rich is by far the most professional, the most knowledgable, the most respectful, and the most intelligent service advisor I have ever worked with at any dealership ever in my life. He is absolutely amazing, will stop short of nothing to ensure your satisfaction, and is extremely attentive to your specific concerns. I can't recommend anyone anywhere else more highly for BMW service. You must give him a try if you haven't already done so. Phenomenal!

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