This review is going to be a long and detailed one, so brace yourself. I genuinely hate to post bad reviews, but I have no choice.
First - I made an appointment a week or two in advance and planned my schedule accordingly. I requested my tires and alignment to be checked.
9:30 am- Dropped off car and picked up loaner (went smoothly- no big deal)
2 pm - I called to determine status of my requests and was informed I may not get my car back until Saturday April 26th, which was unacceptable as I planned and scheduled to ensure efficiency in time, and this would mean I would miss my mother's birthday :-(
5 pm - I received a call informing me that my car is ready- only a simple tire balance was needed (an hour long procedure at most!) No alignment and tires were needed. I appreciate Classic BMW's honesty in this regard.
I picked up the car after sitting through rush hour traffic and waiting almost eight hours for a simple tire balancing. I requested no car washing, which they adhered to. Upon receipt of my vehicle, I noticed a yellow boogery, crusty looking substance on the driver side panel by where the seatbelt is on the interior. I went ahead and cleaned it off myself - again, no big deal.
Car was driving and still does, drive great! They did an excellent job of balancing the tires. No shaking at high speeds.
Then I discover that I am MISSING a LUGNUT and that ALL OF MY LUGNUTS were loose on one of my tires.....That is just GREAT! Who cares if my tire flies off when I'm going 100 mph down the highway??? They failed to put my tire back on properly, which is again... UNACCEPTABLE.
So I contacted them and they sent someone out within two hours to fix it. They seemed willing to fix the situation(s).
I really appreciate their willingness to rectify most of the stupid situations I got into as a result of their lack of Customer Service. However, I can't get back those hours of my time that were wasted. Their facility is nice, and they have free Starbucks coffee. I'd personally prefer better service and efficiency than a lounge to relax in.
I most likely will not be back as I do not feel respected nor do I feel that they are very trustworthy.
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