Classic Elite Chevrolet Sugar Land

Maintenance Usually service is good here. However last Saturday was less than stellar. I was about the 7th car in line when the service center opened however I wa Usually service is good here. However last Saturday was less than stellar. I was about the 7th car in line when the service center opened however I was ignored and skipped over. My truck was about 25th taken. It took two hours for an oil change and tire rotation. They forgot to give back my wheel lock and my wheel cap popped of while driving. More

Great Dealership 2nd truck purchased. Gerald is a great sales person. Hassle free and trustworth I would buy again from this dealeship. Honest and dependable with exce 2nd truck purchased. Gerald is a great sales person. Hassle free and trustworth I would buy again from this dealeship. Honest and dependable with excellent service. More

Great service Gordon in service is great! Took care of my car really quick he is a great asset for the dealer I will tell people to go see him in service Gordon in service is great! Took care of my car really quick he is a great asset for the dealer I will tell people to go see him in service More

Heater hose replacement Overall good job with a very difficult replacement. Seems to have been well done. Job took 3 days, longer than expected, but difficulty of job account Overall good job with a very difficult replacement. Seems to have been well done. Job took 3 days, longer than expected, but difficulty of job accounted for most of the time. More

Beware of online trade in values This is a review for the Pre Owned department only. I have no experience with new car sales and the experience for that department could differ. B This is a review for the Pre Owned department only. I have no experience with new car sales and the experience for that department could differ. Beware of the trade in numbers acquired from the Classic Chevy Sugar Land site by using the Trade in Valet or the Create your Deal links. These two links use the latest Nada guides to determine trade in value. Granted the numbers given are for sight unseen and even give a disclaimer that the value could be different than what the dealer would offer. But the links do take true mileage as a basis. In theory this information should give a decent ballpark figure to work with, a relative starting point. But the trade in value didn't come close to even the lowest of numbers given by the Nada guides. Also beware of your payoff. I called the finance company before I headed to the dealer to receive an accurate pay off amount on my current vehicle. But for some reason the dealer quoted a higher payoff amount. Over $1000 difference. Interesting. How is that even possible? This created even more separation on their trade in value and payoff. Not to mention the numbers presented online were about $5500 off. I was not comfortable with the final deal as presented by the dealer. Especially after they said they would require a substantial down payment to help offset the difference. Of course this "difference" was almost spot on to the online numbers and the dealer numbers. Again, interesting. Seeing what I was dealing with I thanked the salesman and proceeded to get my keys (that they took to evaluate my car) and leave. The salesman asked me to wait while the manager pulled a printout off a printer. I suspected the print out would be quick number adjustments geared to the customer who is on their way out the door. A very common dealer tool to get a sale. (I digress to the point if they could come up with a better deal after the first one was rejected then why not give that deal in the first place?). I was wrong in my assumption. It was numbers on my trade in that justified his given trade in value. These numbers were 4000-5000 off than the numbers given online. I would agree with some discrepancy but the number he showed was way below the worst case scenario. Something was passing my sniff test. I told him that the numbers he showed were not the ones given online. At this point he stated that the value given online was for a "garage kept classic" and the number he was offering would allow for decent retail sale value. I got the impression he was trying to tell me I didn't know what I was talking about. Later I researched retail prices of vehicles that matched condition and mileage of mine. The numbers were much higher than what the sales manager was quoting. It seemed that doing homework beforehand created a negative experience with sales managers who were unwilling to work with the knowledge that is easily obtained, even from their own website. Proceed with caution. More

Ask for George George has been in the business for a long time and he knows how to treat customers. He doesn't play games and will go to bat for you when dealing wit George has been in the business for a long time and he knows how to treat customers. He doesn't play games and will go to bat for you when dealing with the sales managers. This dealership typically already has the best advertised pricing. George made sure my purchase was quick and easy. More

Awesome experience Great vehicle, great price and wonderful staff. Anthony was awesome. The entire process was so effortless. Anthony is a true professional and very Great vehicle, great price and wonderful staff. Anthony was awesome. The entire process was so effortless. Anthony is a true professional and very knowledgeable. I will recommend Classic Chevy Sugarland. More

New car The people at the dealership was nice and professional. I would go back and buy another car in the future. Thanks for helping me out. The people at the dealership was nice and professional. I would go back and buy another car in the future. Thanks for helping me out. More

Great experience! My Service Advisor, Chuck Wilson, did EVERYTHING he could to help me. He bent over backwards for me and kept me up to date. Cheney's own customer serv My Service Advisor, Chuck Wilson, did EVERYTHING he could to help me. He bent over backwards for me and kept me up to date. Cheney's own customer service promised to call me back but never did. Their loaner car was great as well. I will definitely come back here again! More

Oil change and alignment The service department greets you immediately when you enter the service garage. The service staff is attentive or your needs and concerns ...you a The service department greets you immediately when you enter the service garage. The service staff is attentive or your needs and concerns ...you are given a courtesy ride back to work,home ect..and also a free car wash. .. More