Classic Elite Chevrolet Sugar Land

Excellent customer service experience Knowledgeable sales personnel and experienced on how to treat people. I will always go back to buy a Chevrolet at Sugar Land Classic Chevrolet. Thank Knowledgeable sales personnel and experienced on how to treat people. I will always go back to buy a Chevrolet at Sugar Land Classic Chevrolet. Thank you always. More

Dishonest. Bait and switch Bought vehicle on eBay. After 7 day auction ended. They won’t sell car. Now after the fact they want to change the rules to make it a reserve auction? Bought vehicle on eBay. After 7 day auction ended. They won’t sell car. Now after the fact they want to change the rules to make it a reserve auction??? Seriously? A Chevrolet dealership that “sells” cars for a living doesn’t understand how eBay works?? Or they are just dishonest. I even gave them multiple chances to just honor their own auction. Nope. Nothing. Run! Total bait and switch. More

Best Experience I had the best experience with purchasing a new truck. Sales guy CJ Jackson was great. I bought a truck for a great price and within 2 hours of arrivi I had the best experience with purchasing a new truck. Sales guy CJ Jackson was great. I bought a truck for a great price and within 2 hours of arriving I drove out with my truck!! More

Service at its it's best Pete Gancarz is the best, he always takes good care of me. I always have a positive experience when i take me car in for service. Very professional, s Pete Gancarz is the best, he always takes good care of me. I always have a positive experience when i take me car in for service. Very professional, speedy and very knowledgeable. More

Service 10 hours ago If I could rate a 0 I would, I have been going to classic Chevy for 5 years now. I have bought two cars and was thinking about getting a 10 hours ago If I could rate a 0 I would, I have been going to classic Chevy for 5 years now. I have bought two cars and was thinking about getting a truck. I will not bring my business here anymore. They do not care about their customers like they use to. I went to service and was not even greeted. They advertise they are open til 6:30 and when I stopped by I had to get out and walk in to ask for help. They guy looked at me crazy when I asked for help, then stated we do not do oil changes anymore. So I’m thinking what dealership does not do oil changes. So I asked what did he mean they don’t do oil changes anymore. He stated it’s after 5:30, I said then why are you all open til 6:30 if you stop at 5:30. That doesnt make sense. He said for pick ups only. Again why are they open if u can’t aervixe anyone. It would be like me having a business and opening the doors and say to my customers oh u can’t ahop here until a certain time. Every time I have visited this location for the past few oil changes have been a huge disappointment. These people are ridiculous and only care about taking your money. I don’t even know why they have 4.5 stars, they must be asking their customers to score them high. This is a horrible place and I will not be coming back. More

Gary’s 2500 HD Service writer did an excellent job of taking care of several small issues trim piece under the hood toting tire and an oil change in a couple hours a Service writer did an excellent job of taking care of several small issues trim piece under the hood toting tire and an oil change in a couple hours appreciated the timely work done More

Excellent Service Excellent service department that always does a good job. My service adviser, Michael Guerrero, is kind, courteous, knowledgeable of the product and a Excellent service department that always does a good job. My service adviser, Michael Guerrero, is kind, courteous, knowledgeable of the product and always has my visit set up prior to my arrival. He always makes me feel special. Professional in every respect. The waiting room is comfortable and extremely customer friendly. I might add that all of the personnel in this area are all kind, courteous and extremely helpful. I recognize and appreciate good manners and quality workmanship, Classic's service department fits the bill in all respects. My compliments ! More

Waste of Time - Buyer Beware Be careful when dealing with this dealership. It is under new ownership and they are pretty slick. While on their website I used their valuation tool Be careful when dealing with this dealership. It is under new ownership and they are pretty slick. While on their website I used their valuation tool to value my vehicle, which said it was worth between $11k-$13k and a final number would be offered upon inspection. Within minutes of completing the valuation I was called by 5 (yes 5) different people telling me they saw my information and wanted to buy my vehicle badly for their inventory. None of the callers had a clue that I was being called by one of their fellow salesmen. Although annoying I figured they needed the inventory and they already offered me (via the web) a good range for my vehicle. I agreed to bring the vehicle into the dealership and told the salesperson exactly what I was looking to purchase, if I was to make a purchase and asked him to have options available to view upon arrival of my scheduled appointment. When I showed up at the dealership an hour later they were not prepared for my appointment. I was given excuses about how many vehicles they were selling and they were busy busy busy selling. While my vehicle was being valued the sales person wanted to drive me around the lot and pick out a vehicle that I liked. I explained that this is a waste of time since I was looking for something specific. Finally after 20 minutes driving around in his golf cart listening to the salesperson go on about how great sales were he finally agreed that it would be better to go to the dealership's public website to search for a vehicle to show me, something I could have done at home. If they hadn't offered me such a HIGH trade-in I would have walked out but I was kind and stuck around waiting for the final valuation. Long story short (too late) the valuation finally came in and they only wanted to offer me $9k!!! TOTAL BATE AND SWITCH. Get you in the door with a promise of a high trade in value and try to sell you something you don't want. I purchased my vehicle current vehicle from this dealership 8 years ago and their motto was "Relax and Enjoy the Difference". Well those days are gone. BUYER BEWARE. More

Excellent Service Appointment was at a convenient time and work was done on time, at price quoted. Warranty work was also done at this visit within the time quoted. Appointment was at a convenient time and work was done on time, at price quoted. Warranty work was also done at this visit within the time quoted. More

Better luck next time I came in looking for a new car. They do everything in their power to get you in a car. They are very friendly in the beginning because they want your I came in looking for a new car. They do everything in their power to get you in a car. They are very friendly in the beginning because they want your sell. They make it seem like they really on your side However there are some things I didn’t care for . The car ended up going in my dads name . The financing process was very unorganized. My dad has an account with on of their financing company he was asking questions in regards to the company and the financing manage I. My option was very rude and his tone came off irritated when my dad was asking questions. My dad is also in his 70s so you would have though a little more compassion would be present . Also when I test drove the car all the pieces were in the car . However after purchasing one of the main key features that was shown to me ( a mirror console cover) was missing . I immediately reached out and the sell instantly claims he doesn’t know what I’m talking about even though he used to work for the same dealer and make of my car. It has been almost 3 months and it still has not been replaced . It may sound small but if I sign for a 35,000 plus vehicle I want everything that was shown to me during the text drive . Not to mention after driving off the lot my brakes are bad and the ac all of sudden stopped blowing hot If you pick this deal please get your car checked someone else to Insure everything is correct Because we you have already taken off workntongonfind and buy a car and now every other week you gotta take it back to the dealer gets very very irritating More