Bob, the sales rep. was great. Friendly, answered all questions thoroughly. I went to the dealership feeling anxious and nervous about dealing with a totally new dealership and people I did not know. The employees seemed to portray honesty and also a thorough knowledge of the vehicle and also the dealership. My preconceptions of the experience were discounted by the kindness and seemingly honest traits of the sales rep and finance mgr. Overall a very positive and pleasant experience.