Classic Toyota

They don't follow Toyota's own requirements We purchased a used vehicle from this dealership. It was an AWD that had 3 run flat tires that needed to be replaced and ONE brand new tire NOT a run We purchased a used vehicle from this dealership. It was an AWD that had 3 run flat tires that needed to be replaced and ONE brand new tire NOT a run flat that they had put on the vehicle. Everyone knows you cannot mix tires like that. They would not replace the tires or even just make two pairs match. Why would a Toyota dealership not follow their own requirements. Even the Toyota dealership we took it too as well as the Tire shop could not believe a dealership that manufactures the car would do something like that. There were alot of scratching of heads. I would not do business with them in the future. Just a note: Make sure you get 2 keys and 2 remotes or you will pay out your ear if Ace hardware can't do it and for heaven's sake - check all tires before you agree to purchase a vehicle from them. They could leave you in an extremely dangerous situation. Also they supposedly drained all liquids in the vehicle, but then forgot to refill the coolant. Glad I noticed and am back in our neck of the woods to have our new purchase serviced at a Toyota dealership who truly cares about its customers and want to keep them coming back. * The sales person we worked - Scott R - with was great, yet had his hands tied behind his back by those who hide behind the scenes and don't/won't face the customer. More

Recommend I bought couple cars from them, great customer service and they do everything beyond and above to make sure you are getting the best deal in the marke I bought couple cars from them, great customer service and they do everything beyond and above to make sure you are getting the best deal in the market. More

Like Family I have a very interesting relationship with car dealerships as a whole, I don't like them and they don't like me. I have always felt its like trying I have a very interesting relationship with car dealerships as a whole, I don't like them and they don't like me. I have always felt its like trying to talk to Sinatra about maybe seeing it my way for a change. Then Classic Toyota comes along like a spring breeze in the middle of winter carrying with it the fresh fragrance of daffodils and lilacs, blue sky and temperatures you are not talking about every time you step outside. The popcorn is fresh, the coffee delicious and water filtered, what more could a guy as for in the first 4 1/2 minutes of walking through the door. Well, instead of feeling like you just walked into a beehive, like most dealerships, trying to figure out how not to get dipped in honey and stung before escaping with your life, Classic is CLASSY right down to their nameplates and polished shoes. Not a bad apple in the bunch, I have never experience a group people who not only know about the cars they sale, "oh, yes this has 250 hp, blah, blah." but genuinely wanted to get to know me as a person first, it was like I was some long lost brother they hadn't seen in 20 years. How is the wife and kids, the vacation we took last summer, how's your golf game, hey lets go out and hit a few sometime. I can see why people have been working here for 15 years, and buying cars here for 15 years, its family! So, what you say? What about buying a car here? Well, they asked me what I really wanted to buy, I told them what I wanted. Answer, we'll find it for you, period, it wasn't even a Toyota. Two days later I got a call, "you want to come over and take a look?" Stunned is putting mildly. Next was signing the line. Most times when it comes to meeting with the finance department, you would rather run through a field of thistles. Not here, they make all the paperwork seem as effortless as sitting on the beach and getting a tan. To seal the deal as I was walking out the door with the keys in my hand, Mr. J was standing there looking at my wheels and asked, "first time here?" "No, actually my 2nd and I don't think I will every look at another place every again." I said. He smiled, "I've been buying cars here for 20 years... you play golf?" My hats off to Jim Hudson, Mark Andrews, Mark Saddaca, Leo in sales, Adam in Service, and the rest of the lot, no pun intended! More

Recommend but I lease my first corolla S with the help of Ruben. I am recommending him to whoever goes to this dealer. He accommodates your needs and assist you to I lease my first corolla S with the help of Ruben. I am recommending him to whoever goes to this dealer. He accommodates your needs and assist you to the best service he can give. Though I was disappointed with his co-worker who was assisting me with my trade-in when Ruben was busy. I did not get much wiith my trade value and lease options. However, all-in-all I am happy with my Corolla. More

Dishonest! I called this dealer, and I asked if they had any All Wheel Drive Toyota Siennas on the lot. I repeated "All Wheel Drive" several times because that I called this dealer, and I asked if they had any All Wheel Drive Toyota Siennas on the lot. I repeated "All Wheel Drive" several times because that was the main criteria I was looking for, and they have become difficult to find. I was told by Kevin that they had several. I asked if they had any XLE All Wheel Drive models, and he said "yes, we have 2". I spent my 1 free hour of time driving all the way to Waukegan to test drive one of these all wheel drive Siennas, and once I got there, they STILL said they had the AWD model, but the one they pulled around for me to test drive was not AWD. It took an additional 20 MINUTES to confirm that in fact they have NO AWD Siennas on the lot, and no XLEs at all. They basically lied to me on the phone to get me in there, and then they continued to lie to me while I was there hoping I would either not notice the drive train or possibly change my mind? I don't know what they were thinking, but it was classic smarmy dealer behavior. Avoid this dealership like the plague. More

All they care about is getting your money I called 8/4/14 and spoke with the service dept. and asked them to remove the reverse beeps on my Prius which anybody used to be able to remove by a s I called 8/4/14 and spoke with the service dept. and asked them to remove the reverse beeps on my Prius which anybody used to be able to remove by a series of button combinations on the vehicle before Toyota made it required by the dealership to be removed. It can still be removed using a standard $20 ODB2 scan tool and a computer (just do a search for it online); however, I don't want to risk any damage or voiding the warranty so I called the dealership and they want to charge me $35 to do this process which takes less than 5 mins. That equates to $420 per hour if charging $35 for 5 minutes of their time to remove a feature that used to be free. I called corporate and they couldn't believe the dealership was charging me that either. But they said they give a certain amount of freedom to independently owned franchises and they can't make them do it for free. The worst part is that I bought my last car from them and when I told him that and he thought I was referring to my Prius he was all willing to help me and then he found out I was talking about my previous vehicle and back to sorry it will be $35 be exceptions. I am in the market for another business vehicle and I will not be purchasing it here that's for sure. More

My partner and I purchased a new 2014 Kia Cadenza from Classic Kia. From our first test drive at the dealership all the way through closing, we had a first-rate experience -- it could not have been better Classic Kia. From our first test drive at the dealership all the way through closing, we had a first-rate experience -- it could not have been better. We were consistently treated with care and respect, our contacts at the dealership were incredibly responsive to all our questions and requests, and the dealership staff paid ample attention to every detail. We love our Cadenza, and we would gladly buy a car again from Classic Kia. We recommend this dealership in the strongest possible terms! 1. Test drive. We'd test-driven the Cadenza at a couple of other Kia dealerships before we arrived at Classic Kia. At the other dealerships, it turned out that we knew more about the car than the salesperson did! Cody Taylor at Classic Kia knew the Cadenza in great detail, inside and out, and he not only pointed out certain features but explained how they worked and why Kia had set up certain features in particular ways. Cody said, "We don't pressure our customers because we believe that knowledge sells cars," and he was extremely knowledgeable. He, like all the other Classic Kia folks we dealt with, was highly competent and responsive to our needs while also being comfortably laidback. During the test drive, he encouraged us to spend as much time driving the car as we wanted (even though we arrived not long before closing time), over whatever route we wanted -- a far cry from the other dealers who would prescribe a short test-drive route, one that lasted just a few minutes. After the test drive, we ended up speaking a while longer with Cody and a few of his colleagues, who provided us with additional information to take home. No rush, no pressure -- even though it was now well past closing time! 2. Follow-up and negotiation. Although I was immediately strongly drawn to Classic Kia and wanted very much to do business with them, I also wanted to make sure I would get the best deal possible on the car we wanted. Classic Kia ended up giving us a deal that was just a hair above the lowest quote I received (but that quote was from a dealership that I did not have a good feeling about from my interactions with them). It was important that we buy our car from a dealership we trusted and felt confident and comfortable working with, so we chose Classic Kia. Throughout the negotiation process, Nick Ryder at Classic Kia reached out to me, promptly returned all my calls, and spent time on the phone with us outside of his normal working hours to make sure that he and his colleagues were doing everything they could to respond to our needs. 3. Final details. The car we wanted (exact color and option packages) had to be obtained from a dealer outside the Chicago area, a couple of hundred miles away, and it took several days to get the car to Classic Kia. During that time, Classic Kia gave us a loaner vehicle, since we were anxious to shed the expensive rental car we'd been using. (Nick even picked us up from the place where we dropped off that rental car and drove us to the dealership!) They worked hard to get the car we needed (which required two dealer trades, in succession), and Nick patiently kept us company as we inspected the new car VERY thoroughly (for over an hour, using a long checklist!) before taking delivery. Finance manager Ryan June had all the paperwork waiting for us, and that part of the process was a breeze. The general manager, Rick Danca, also spent time with us during our visits to the dealership. From start to finish, this was the most enjoyable car-buying experience we could have imagined. (Regarding attention to detail: everyone at Classic Kia made a point of ascertaining the correct pronunciation of my unusual first name as soon as they met me. This was typical of their level of care and attention to detail in every aspect of their work with us.) They listen carefully and work as hard as they can to meet customer needs -- hence the glowing reviews like this one! Fantastic experience. More

I bought a car from Frank recently...I have to say for being somewhat new he was absolutely amazing! He was a professional the entire time and respected me. He took the time to actually talk with me and d being somewhat new he was absolutely amazing! He was a professional the entire time and respected me. He took the time to actually talk with me and didn't just treat me as some pest... That's why I bought the car and I feel he actually worked hard for me and I'd do it again! More

Purchased a 2013 Prius from Frank. His product knowledge was great! This was the best car buying experience I have ever had. Never once did I feel as if I was being pushed or talked into something. I would was great! This was the best car buying experience I have ever had. Never once did I feel as if I was being pushed or talked into something. I would highly recommend him to my friends and family. More

What a pleasant experience! My car buying experience at Classic Toyota was probably the best that I have ever had. They were very responsive and worked with me to make a deal. Every step, from the negotiat Classic Toyota was probably the best that I have ever had. They were very responsive and worked with me to make a deal. Every step, from the negotiation process to the delivery of the vehicle was great. More