Clay Cooley Mitsubishi

Bought a 2022 Outlander from the best, Charles Seaton! Great manager too! Very happy with my car! Great manager too! Very happy with my car! More

Took my Mitsubishi car in for one thing and it Absolutely the best service I had ever had. If I could give them 10 stars I would they sure took care of me and my Vehicle. I highly recommend Clay Cooley off the best service I had ever had. If I could give them 10 stars I would they sure took care of me and my Vehicle. I highly recommend Clay Cooley off of I-20 and I definitely will be going back if my car ever needs any work done. More

They make promises and never deliver. Never return phone calls either. Horrible dealership. I will never buy a car from this place again and do not recommend them to anyone. calls either. Horrible dealership. I will never buy a car from this place again and do not recommend them to anyone. More

I purchased a 2020 Outlander Sport that I found online. Everything went very well, a couple of minor bumps but nothing that stopped us making the deal. Our sales rep and the finance rep were both very frie Everything went very well, a couple of minor bumps but nothing that stopped us making the deal. Our sales rep and the finance rep were both very friendly and easy to get along with, not the typical people you find a a car dealer trying to up-sell anything they can to make an extra buck or two. It wasn't a high pressure dealership. I would drive from Austin again to purchase another vehicle here, it was well worth our time and effort. More

I am surprised at seeing multiple bad reviews for this dealership because honestly, going to Clay Cooley Mitsubishi to purchase my vehicle was the best car buying experience I have ever had. I almost wen dealership because honestly, going to Clay Cooley Mitsubishi to purchase my vehicle was the best car buying experience I have ever had. I almost went to a different dealership, but then changed my mind mid-route and ended up at Clay Cooley. I am so glad I did. The car I was interested in was even more beautiful in person than in the online pics I had been staring longingly at for a while. From the moment I stepped on to their lot, to the moment I drove off in my new car, I experienced phenomenal customer service at every level. Latasha was the salesperson who helped me through the beginning stages of the purchase and she was absolutely wonderful. She was honest and upfront from the start and had answers to any questions I had. She was polite, friendly, extremely knowledgeable, and very personable. I felt so comfortable with her as my salesperson. After I decided to go ahead and purchase the car, she sent us to finish the paperwork with Sal who is very competent in his role as a manager. He also made me feel so comfortable throughout the whole process and I am pretty sure we knew each others life stories before it was all said and done. He was professional, polite, patient, extremely knowledgeable due to the tons of experience he has accrued in this industry, and just so darn friendly! It took a little longer than I had expected to get everything done, but I didn't care about that, and neither did he so that worked out great. Everything went smoothly and by the end of the night, I had successfully purchased an amazing car that is no doubt going to be the center of my universe for a while. If you just aren't sure where to go for your next vehicle purchase, I say go see Latasha and Sal and see what options they can offer you. Their prices are fair and they showed lots of integrity in the way they handled my purchase. I am a very satisfied customer and recommend Clay Cooley Mitsubishi dealership in Arlington 100 percent! Thank you for allowing me to share my experience on here and taking the time to read it also. More

Possibly the worst customer service I've ever had. Spoke to 3 different employees there and no one would return my emails or calls. I guess because I was only buying a $7,000 car I wasn't worth the effort. to 3 different employees there and no one would return my emails or calls. I guess because I was only buying a $7,000 car I wasn't worth the effort. More

Sold me a piece of xxxx car they sign paper work saying they do oil change which should be done anyways and alinement and detail which was nothing more than a drive though wash trash was still in car and t they do oil change which should be done anyways and alinement and detail which was nothing more than a drive though wash trash was still in car and they sign saying they do a DETAILE run away don’t buy anything here No spare tire More

I was totally disrespected I was told one thing by AJ the director of Internet sales saying she could help me get into a vehicle even though I had been on my job for a short time I Ubered up there because m director of Internet sales saying she could help me get into a vehicle even though I had been on my job for a short time I Ubered up there because my current car transmission went out and I needed a new reliable car to get me back and forth to work and to drive my kids back and forth to daycare I was told I could be helped I have $1,500 to put down I needed a midsize SUV that would have low miles and was very reliable when I got there I was told AJ was not there I spoke with Ahmad Rashad let me test drive a 2019 Chevy equinox the car is beautiful I love the the way it drove very smoothly but then the bank came back I was told that I would have to put 2500 down and pay $580 to $590 a month way too expensive for a single mom of three I then asked if there are any cars I could get in and pay for 450 to 500 a month for and I was told I need a co-signer to get anything on their lot then to add insult to injury they showed me a 2014 Chevy Impala 126000 miles on it the complete opposite of what I was looking for I feel so disrespected I wasted my time and my money going out there I don't recommend anybody who is a single mother to come to Clay Cooley especially if your credit is below 600 He even had the Audacity to laugh as I walked out the door I was upset I wanted to cry sent back out the door in the rain empty handed now I have three inquiries on my credit and specifically asked them not to check my credit if they can't help me now this will my credit score to go down even further More

Deceptive Crooks I looked online before going to this dealership. A young man assisted us with looking at vehicles. I told him I was looking for something around $10 I looked online before going to this dealership. A young man assisted us with looking at vehicles. I told him I was looking for something around $10,000. He showed me a couple of vehicles but I asked to see one of the larger SUVs. He told me it was a former lease and selling for $16,000. Since it was a 2019 I thought that was a great deal. It seemed to take a long time for paper work and he asked for my debit card to prove that I would be able to pay the down payment. Unbeknownst to me they ran my card. When the paper work was done he started me signing the piddly paperwork like for the license tags,etc. To this point he had not shown me the financing. It was the last piece of paper and it showed the car was over $25,000!!! The little sneak had been lying the whole time and wasted our whole day. When I told him I had not agreed to buy a $25,000 car he said "oh I don't know about the financing" plus there is tax. To top it all off the one of the managers was awful to my husband when my husband tore up the paperwork and asked for my debit card and told him we were leaving. It was not until we got home that we realized they had charged my card for $6,500 without permission. DO NOT SHOP AT CLAY COOLEY DEALERSHIP IN ARLINGTON. THEY ARE A BUNCH OF CROOKS. More