Clay Cooley Mitsubishi

Possibly the worst customer service I've ever had. Spoke to 3 different employees there and no one would return my emails or calls. I guess because I was only buying a $7,000 car I wasn't worth the effort. to 3 different employees there and no one would return my emails or calls. I guess because I was only buying a $7,000 car I wasn't worth the effort. More

Sold me a piece of xxxx car they sign paper work saying they do oil change which should be done anyways and alinement and detail which was nothing more than a drive though wash trash was still in car and t they do oil change which should be done anyways and alinement and detail which was nothing more than a drive though wash trash was still in car and they sign saying they do a DETAILE run away don’t buy anything here No spare tire More

I was totally disrespected I was told one thing by AJ the director of Internet sales saying she could help me get into a vehicle even though I had been on my job for a short time I Ubered up there because m director of Internet sales saying she could help me get into a vehicle even though I had been on my job for a short time I Ubered up there because my current car transmission went out and I needed a new reliable car to get me back and forth to work and to drive my kids back and forth to daycare I was told I could be helped I have $1,500 to put down I needed a midsize SUV that would have low miles and was very reliable when I got there I was told AJ was not there I spoke with Ahmad Rashad let me test drive a 2019 Chevy equinox the car is beautiful I love the the way it drove very smoothly but then the bank came back I was told that I would have to put 2500 down and pay $580 to $590 a month way too expensive for a single mom of three I then asked if there are any cars I could get in and pay for 450 to 500 a month for and I was told I need a co-signer to get anything on their lot then to add insult to injury they showed me a 2014 Chevy Impala 126000 miles on it the complete opposite of what I was looking for I feel so disrespected I wasted my time and my money going out there I don't recommend anybody who is a single mother to come to Clay Cooley especially if your credit is below 600 He even had the Audacity to laugh as I walked out the door I was upset I wanted to cry sent back out the door in the rain empty handed now I have three inquiries on my credit and specifically asked them not to check my credit if they can't help me now this will my credit score to go down even further More

Deceptive Crooks I looked online before going to this dealership. A young man assisted us with looking at vehicles. I told him I was looking for something around $10 I looked online before going to this dealership. A young man assisted us with looking at vehicles. I told him I was looking for something around $10,000. He showed me a couple of vehicles but I asked to see one of the larger SUVs. He told me it was a former lease and selling for $16,000. Since it was a 2019 I thought that was a great deal. It seemed to take a long time for paper work and he asked for my debit card to prove that I would be able to pay the down payment. Unbeknownst to me they ran my card. When the paper work was done he started me signing the piddly paperwork like for the license tags,etc. To this point he had not shown me the financing. It was the last piece of paper and it showed the car was over $25,000!!! The little sneak had been lying the whole time and wasted our whole day. When I told him I had not agreed to buy a $25,000 car he said "oh I don't know about the financing" plus there is tax. To top it all off the one of the managers was awful to my husband when my husband tore up the paperwork and asked for my debit card and told him we were leaving. It was not until we got home that we realized they had charged my card for $6,500 without permission. DO NOT SHOP AT CLAY COOLEY DEALERSHIP IN ARLINGTON. THEY ARE A BUNCH OF CROOKS. More

Today I conducted an internet search for a vehicle. I was contacted by an internet sales agent, but declined to go further due to getting news of an unexpected death of my family, and needed to prepare to as contacted by an internet sales agent, but declined to go further due to getting news of an unexpected death of my family, and needed to prepare to assist my family with arrangements. A few hours later, I received a call again, which I hit the decline button. A minute later I received a text message from an internet sales agent (Alexis). I kindly texted back, please do not contact me again. She then proceeded to send another text, I felt she was being disrespectful by contacting me regardless to my wishes, so I called her, and told her when I say stop contacting me, that's what the f**xx I mean. I shouldn't have to resort to that language or make a call after I've politely told her not to contact me, as I was dealing with enough with the death of a family member. She proceeded to contact me again though text telling me. Not to put inquires in if I don't want anyone calling my disrespectful xxx, God bless me and my foul mouth. I did contact the Manager, who addressed my complaint with respect, however at the end of the day, had she respected my request, things wouldn't had gotten this far. I do not appreciate being harassed by their employee, who in my opinion represents the business and sets the tone for everyone who works there. If you can't conduct yourself professionally on the phone, I definitely don't think anyone in their establishment can be trusted or conduct themselves honestly. They never have to worry about me again in life. After burying my family member I was going to continue my search for a vehicle, but it won't be with them. You never know what someone is going through on the other end of the phone, and ALEXIS has no right to continue her contact, before or after I called and had to get nasty. I hope not everyone has a nasty attitude like ALEXIS, and treat customers like crap. I have posted screen shots of our text exchange, along with my review on Yelp. I hope Mr. Cooley sees this review and handles this situation as appropriate, thank you Carter and Sammie for listening to my complaint, and your respectful response for the actions of your employee. More

everything was great. everything was great .they were very helpful.and worked with me until we got a deal.i so greatful and happy with everything.thanks to my sales women. everything was great .they were very helpful.and worked with me until we got a deal.i so greatful and happy with everything.thanks to my sales women.for all the help.i will be sending family and friend to the dealership.thanks so much.thank God for caly Cooley. More