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Clay Cooley Nissan - Service Center

Dallas, TX

4.3
423 Reviews
Call Service Center (855) 745-4401

423 Reviews of Clay Cooley Nissan - Service Center

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June 19, 2025

Hollis was very helpful, courteous and professional. It was a pleasure to have him as my advisor. More

by enadallas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with the sales dept
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Jun 20, 2025 -

Clay Cooley Nissan responded

Hello Enadallas, Thank you for your kind words. We’re delighted to hear Hollis provided helpful, courteous, and professional service. It’s our pleasure to have him as your advisor, and we truly appreciate your positive feedback. If you need any further assistance, please don’t hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 18, 2025

Excellent experience, I was in and out for a full service oil change in under an hour without an appointment. More

by guzmanadam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Ovalle
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Jun 19, 2025 -

Clay Cooley Nissan responded

Hello Guzmanadam, Thank you for your positive feedback! We're glad you had an excellent experience and that your full-service oil change was quick and convenient without an appointment. Our team strives to provide efficient service to get you back on the road swiftly. We appreciate your business and look forward to serving you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas @comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 18, 2025

Vanessa Ovalle i had a wonderful experience in meeting. she was the greatest. Had great knowledge of what was needed. Very friendly individual. More

by mzvmtf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Sheppard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2025 -

Clay Cooley Nissan responded

Hello Mzvmtf, Thank you for your kind words, Vanessa. We're delighted to hear you had a wonderful experience meeting with us and that Vanessa provided knowledgeable and friendly service. We appreciate your positive feedback and look forward to assisting you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas @comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 18, 2025

Service was good. Only issue is y’all did not reset oil change needed message in vehicle More

by bamm2k6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Jun 19, 2025 -

Clay Cooley Nissan responded

Hello Bamm2k6, Thank you for your feedback. We’re glad to hear that you found the service to be good. We apologize for the oversight in resetting the oil change message in your vehicle. We appreciate you bringing this to our attention and will ensure our team addresses this promptly to improve your experience. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas @comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 16, 2025

Chiris was the best i have give a few his number to a few people already with pride loved everything about this experence More

by EHATHORN7767
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
christopher Hill
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Jun 17, 2025 -

Clay Cooley Nissan responded

Hello Ehathorn7767, Thank you for your kind words and for sharing your positive experience. We're thrilled to hear that Chris provided excellent service and that you felt proud to recommend him to others. Your satisfaction is our top priority, and we appreciate your trust in us. If there's anything else we can do to assist you, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 16, 2025

Vanessa Ovalle was very pleasant to work with. Her knowledge of the service being performed was very clear More

by opalcol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Ovalle
Report | Print
Jun 17, 2025 -

Clay Cooley Nissan responded

Hello Opalcol, Thank you for your kind words. We're glad Vanessa was able to assist you with her clear knowledge and pleasant demeanor. We appreciate your feedback and look forward to serving you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 16, 2025

Very proactive and assertive when visiting in service, of course in my case. Great job More

by busyb9393
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonardo Barbosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2025 -

Clay Cooley Nissan responded

Hello Busyb9393, Thank you for your positive feedback. We're glad to hear that our team was proactive and assertive during your service visit. We appreciate your recognition of our efforts to provide excellent customer care. If you need further assistance, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 14, 2025

The level of work ethic of employees in the service and repair center service at the Clay Cooley Nissan facility, 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 is very good. As with my previous experiences More

by rreed80536
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonel Aguilar, Nicholas Torres, Christopher Randle
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Jun 16, 2025 -

Clay Cooley Nissan responded

Hello Rreed80536, Thank you for your kind words and for taking the time to share your positive experience. We’re glad to hear that our team, including Leonel Aguilar, Nicholas Torres, and Christopher Randle, provided professional, friendly, and efficient service. Your satisfaction with our workmanship and communication means a lot to us, and we appreciate your continued trust in Clay Cooley Nissan. We look forward to serving you in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 11, 2025

They are calling me to trade in a vehicle I don’t own and have never visited their service department. More

by Jim.lemons0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bal Suman
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Hensley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2025 -

Clay Cooley Nissan responded

Hello Jim.lemons0, Thank you for bringing this to our attention. We apologize for any confusion or inconvenience caused. Please note, we do not have record of any contact regarding a vehicle trade-in from the information provided. We would appreciate the opportunity to clarify and assist you further—please contact our team directly with additional details so we can resolve this issue promptly. Clay Cooley Nissan

June 11, 2025

I had a CVT fluid change and an oil change done with my own oil and filter at this dealership. My 2022 Nissan Rogue Sport uses 4 qt of oil, and I gave them an unopened 5 qt bottle of oil. It's not too big More

by Johnny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Whitaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2025 -

Clay Cooley Nissan responded

Hello Johnny, Thank you for sharing your feedback. We're glad to hear you were satisfied with the service, including the tire rotation, multi-point inspection, and vacuuming. We apologize for not returning the remaining 1 quart of your oil, as we strive to provide complete service, and we will address this internally. We appreciate your understanding and your business. If there's anything further we can do to improve your experience, please let us know. Clay Cooley Nissan

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