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Clay Cooley Nissan - Service Center

Dallas, TX

4.3
460 Reviews

460 Reviews of Clay Cooley Nissan - Service Center

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August 26, 2025

Sold me a lemon then tried to get me to put more money down for another car. I didn’t even have the car but 6 months and it had over $2000 in repairs. Like a tune up and serpentine belt which should have More

by quishaclark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott is a huge liar and scammer also. He apologized for the issues and said he was going to work with me personally yet he had another sales rep trying to sale me a new car this time.
August 25, 2025

I was scheduled for Saturday at 1:00, I was told that it would take two hours, it only took 45 or 50 minutes. I was as usual very impressed 👍😁 Clay Cooley keep up the good work and may God continue to ble More

by WARDELL510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Aug 27, 2025 -

Clay Cooley Nissan responded

Hello Wardell510, Thank you for your kind words and for taking the time to share your experience. We're glad to hear that your appointment was completed efficiently and that you remain impressed with our team. Your encouragement means a lot to us, and we will continue striving to provide excellent service. We appreciate your support and blessings. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 25, 2025

Joseph has always been my service advisor and I've always had a fantastic experience he's kept me well informed on my vehicle when to pick it up if Parts had to be ordered or in I've just never had an issue More

by kevin112967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
Aug 27, 2025 -

Clay Cooley Nissan responded

Hello Kevin112967, Thank you for your kind words and for trusting Joseph as your service advisor. We're thrilled to hear you've had a consistently positive experience and that Joseph keeps you well-informed throughout the process. Providing excellent service and clear communication is our priority, and we're glad we've met your expectations. We appreciate your continued support and look forward to serving you in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 22, 2025

Overall service was great. Service adviser provided me with updates on the service on my car. More

by guillarnemarie29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollis Byrd
Aug 25, 2025 -

Clay Cooley Nissan responded

Hello Guillarnemarie29, Thank you for your positive feedback. We're glad to hear that you experienced great service and appreciated the updates provided on your car's progress. Our team strives to keep our customers well-informed and satisfied, and we're pleased that we met your expectations. If you need any further assistance, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 20, 2025

Great service went in Leo check me in and I was in and out for a oil change and tire rotation in an hour More

by wisiribi18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Aug 22, 2025 -

Clay Cooley Nissan responded

Hello Wisiribi18, Thank you for your positive feedback! We're glad Leo provided you with quick and efficient service during your oil change and tire rotation. We appreciate your trust and look forward to serving you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@come seeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 19, 2025

Service team trash. Sales team trash. General manager trash. I will never go back to them again. More

by j.atkins92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Aug 20, 2025 -

Clay Cooley Nissan responded

Hello J.atkins92, We sincerely apologize for your negative experience. Your feedback about our service, sales team, and management is concerning, and we take it seriously. We strive to provide excellent customer service and would appreciate the opportunity to address your concerns directly. Please contact us at your earliest convenience so we can work towards resolving this issue and restoring your confidence in our business. Clay Cooley Nissan

August 19, 2025

Jorge was absolutely great. He took his time to find the issue, was patient and understanding, and was very pleasant at all times. So glad he was there to resolve my issues. Tha More

by Vanziemd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Medrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2025 -

Clay Cooley Nissan responded

Hello Vanziemd, Thank you for your kind words. We're delighted to hear that Jorge provided patient, understanding, and pleasant service while resolving your issues. We appreciate your feedback and will share it with our team. It's great to know we could meet your expectations and assist you effectively. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 14, 2025

The service associate was really helpful and attentive. My problem was the wait for someone to greet me and then the wait for my car. Otherwise it was nice. More

by Avanorris50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Aug 16, 2025 -

Clay Cooley Nissan responded

Hello Avanorris50, Thank you for your feedback. We're glad to hear that our service associate was helpful and attentive. We apologize for the wait you experienced both before greeting you and for your vehicle. We appreciate your patience and will work to improve our process to minimize wait times. Your comfort and satisfaction are important to us, and we hope to serve you even better in the future. Clay Cooley Nissan

August 13, 2025

The service associates are nice and willing to help you out. I have never had a problem with this team. More

by icecreme25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bj
Aug 14, 2025 -

Clay Cooley Nissan responded

Hello Icecreme25, Thank you for your positive feedback. We're glad to hear that our service associates are helpful and that you've had a consistently good experience with our team. We appreciate your kind words and look forward to continuing to serve you well in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 04, 2025

Good customer service everyone was polite I went there for oil change, and I was only there no more than an hour. Good customer service. Everything was done very well. More

by annetteleigh02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles English Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2025 -

Clay Cooley Nissan responded

Hello Annetteleigh02, Thank you for your positive feedback. We're glad to hear that our team provided polite and efficient service during your oil change, and that your visit was completed smoothly within an hour. We appreciate your kind words and look forward to serving you again in the future. Sincerely, Nina Tho mas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

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