Initially contacted the dealer by phone on a specific car listed online. I was assured that the car was in stock and that all I would pay was the price listed plus TTL. When we got thereat about 1:30p, they "couldn't find the car." We waited about 30 minutes while they looked. Then we were taken to an alternate location where it "might be." It wasn't. I told the salesman to just sell me a car with the same specs at the same price. That's when he discovered that the "specs" listed in their ad were wrong. They had "mistakenly" listed an automatic at the manual price. After arguing this point, they agreed to "give" me the automatic at the advertised price." Fine. Getting to this point has taken well over two hours. Then the salesman goes to see the finance manager and upon his return announces that they will have to raise the price of the car $500 to offer their special financing. At this point I am exasperated and leave the dealership. About a block a way, the call me and remind me that they have my drivers license. They had "forgotten" to return it to me after we took the test drive. Upon my return, my car is descended upon by the salesman and two other managers. They ask what they could do to earn my business. After reflecting for a second I tell them they would have to upgrade the car at no cost to alloy wheels and appearance package. I expected them to refuse, but they agree. We go back inside. In about 20 minutes, the salesman brings out the "final proposal" which I sign off on. I remind him that we had agreed to TTL and the price of the car, nothing more. He assured me this would be the case. We wait about another 45 minutes for the loan docs to be prepared. When we go into the finance office, I see a series of charges in addition to the TTL. Among the charges I understand is one I don't--a $199 prep fee. I ask the finance manager what it is for. His answer is--get this--this is something we charge everyone. I ask again what it's for. He cannot answer. He repeats it's just something we charge everybody. I prepare to walk again. He asks if I want him to take it off. I respond, "Absolutely." So at about 7:30p we sign the docs. Then we wait another 20 or so minutes for a lady to come out and explain the features of the car to us. At 8pm, we leave the dealership. So, having called the dealership ahead of time with a stock number and agreeing on a price, we walk out a mere 6.5 hours later with our car. We did end up with a good price, that's why I gave 3 stars. But, I'm willing to bet very few people do. I am a veteran auto shopper and I have never had a more painful shopping experience than this one. I wouldn't go back if they were giving cars away.
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