Clay Cooley Volkswagen Of Richardson

Boardwalk VW Richardson catered to each and every need throughout the entire sales process of my new 2012 Golf R. From ordering the car, the factory build process, transit updates, and HAND DELIVERY of my throughout the entire sales process of my new 2012 Golf R. From ordering the car, the factory build process, transit updates, and HAND DELIVERY of my new car, Josef and Jason performed impeccably. I will refer any friend and family member without hesitation in the future to this dealership, both for sales and service needs. Thank you again for your hard work, and creating an effortless car buying experience! I am also looking forward to dealing with Tie in the service department, as I did with my previous VW I traded in. Thanks again! More

Very pleasant experience. I really liked our sales associate, Brian Swarvar. He was very friendly, personable and extremely knowledgeable of the products. I have been to other dealerships in the past associate, Brian Swarvar. He was very friendly, personable and extremely knowledgeable of the products. I have been to other dealerships in the past and I would say that this was the best experience that I've had purchasing a car. Everyone one was very friendly and the dealership was run like a finely tuned machine. I would like to say again how much I liked working with Brian. He is the most knowledgeable sales associate that I've ever bought a car from. Most sales people are too lazy to really learn the products that they are selling. I talked with 3 sales people at various dealerships in the last month during the lead up to our purchase. None of them was half as knowledgeable about the features and specifications of the cars as Brian was. He is a real car enthusiast and it showed during our visit. Most of the sales people didn't know nearly as much about the products that they were selling than I did. More

My family has used Gary to buy several cars, so of course when I was in the market for a new car that is where I went. I leased a car in record time!! Gary, of course got me the deal of the century!! We when I was in the market for a new car that is where I went. I leased a car in record time!! Gary, of course got me the deal of the century!! We will all keep going back to Gary at Boardwalk! It now feels like we are going to visit 'family' we go to see Gary. Elated in Richardson More

My lease was up on my car, I needed to get into something My lease was up on my car, I needed to get into something different and still stay with my budget. Gary was persistent on getting me what I wanted an My lease was up on my car, I needed to get into something different and still stay with my budget. Gary was persistent on getting me what I wanted and still stay within my budget. Very knowledgeable and professional. Thank you, Kim G. More

Steve Lin was great to work with and I would recommend VW Richardson and visit again in future!I am very happy with my VW Passat and think it's a terrific car! Richardson and visit again in future!I am very happy with my VW Passat and think it's a terrific car! More

Josef is very friendly and professional. He took very good care of us and he was very patient for every single question we had. As a first time buyer for VW, definitely we will recommend this dealership good care of us and he was very patient for every single question we had. As a first time buyer for VW, definitely we will recommend this dealership and Josef to my friends and family. More

Boardwalk VW in Richardson is a great place to take my VW Jetta for service. Everyone is professional and considerate of my time and needs. Jetta for service. Everyone is professional and considerate of my time and needs. More

Kim Lewis really met & exceeded my expectations of my service visit! I went in for a fluid check & he helped me find some other issues that needed addressed ASAP. I left feeling safer & happy for the won service visit! I went in for a fluid check & he helped me find some other issues that needed addressed ASAP. I left feeling safer & happy for the wonderful prices & amazing customer service, especially for driving 6 hours to get to my appointment! More

I have been taking our 2009 VW Jetta Sportwagen to this dealership for service since we purchased it used with 20K on it. Previously, I had never taken a vehicle for service, anywhere, regularly, much less dealership for service since we purchased it used with 20K on it. Previously, I had never taken a vehicle for service, anywhere, regularly, much less to a dealership, thinking it was unnecessary and the prices would be too high. Actions speak louder than words, and the consistently excellent service, customer focus, and friendliness of the employees at Boardwalk Volkswagen in Richardson has made a believer out of me. To give you an idea of where I am coming from on this, I am quite stingy with my family's money, and the higher the price I am paying for something, the more picky and demanding I can become. In this case, I have always been happy, 100 percent of the time. I have always felt they really value me as a customer, especially Tie, my service advisor, and they put their money where their mouth is by offering discounts on service, honoring those discounts even when I forgot my coupon, or in some cases making a repair for free if they felt it was an issue that should have been recalled by the manufacturer but wasn't. That final item, to me, is above and beyond the call of duty, and is something that obviously would not happen if I took my vehicle to a mechanic who was not also a VW dealer. -MHamtil, Dallas, TX More

I wish you had a category marked "super great" for customer service and friendliness that I receive everytime I go to Boardwalk Volkswagen in Richardson! I love the fact that they have Saturday for customer service and friendliness that I receive everytime I go to Boardwalk Volkswagen in Richardson! I love the fact that they have Saturday hours and loaner cars. For all of us who work M-F that is a BIG plus! I trust Tie Johnson (Service Advisor) with my car's service needs and love doing business with her. I called in telling her I had a leak from something in the engine, she did the rest! She had a loaner reserved for me and I didn't have to wait more than 5 minutes for her to come over and process my car into the shop. She never makes me wait around for her, and I've noticed she gives the same great service to others too. She called to keep me informed of the repairs I needed and the car was ready when she said it would be. She always has a smile and a positive attitude. She is a great assest to your business. More