DO NOT USE THIS SERVICE DEPARTMENT! Anyone that has rated this place for more than 1 star either hasn't used the service department or doesn't care about their car. I should've looked at the reviews for this place before I took my car there and ruined my brand new car's paint just for a nitrogen tire topoff!
I have a brand new mustang with 8000 miles on it and got a nitro fill tire service package with it. With that service package, I can get my tires topped off with nitrogen whenever they get low for free. I got my car from a autonation dealer in fort worth but live in rockwall so this is the closest place to me that does nitrogen fills and I thought that with it being an autonation dealership, they would be reputable (wrong). I had several issues in my time there.
1. The guy that drove my car to to back dragged his wet and dirty shoe completely across my door panel trying to get in, I didn't say anything, thinking that that was something minor and that I could hopefully clean it up later and not be able to notice.
2. It took 20 minutes to fill 1 tire up! I requested 1 tire be filled and 1 only!
3. They come back 20 minutes later and I see that there was a 6-8 inch SCRATCH literally in the MIDDLE OF MY DOOR!!!!! I forgot to mention that I went in on a rain day so my car along with every other car was wet and had beads of water all over it. I always walk my car over visually when I take it to a shop because I don't trust those careless, dang near minimum wage chumps, and for good reason it turns out. There was ironically an area on the door, right where the scratch was, where it had clearly been rubbed by shorts or a rag or SOMETHING, I'm not sure what but it clearly was touched because in the middle of that area that didn't have beaded water at the moment, there was the scratch along with wads of mud. This is right by my drivers door handles so i think i wouldve noticed the mud when I dropped it off and the scratch seeing as I've washed and more importantly waxed my car every weekend since I've had it with the weather permitting. I rubbed it as hard as I could hoping it was just some sort or surface mark but no, it was throu the clear coat. I asked to speak with the service director or some sort of manager and he came out to look at it with me and simply TOLD ME HE WOULD NOT TAKE RESPONSIBILITY FOR THIS!!! I was pissed to say the least before hand, but after he told me this, and I went back and forth with him and he wouldn't be responsible at all no matter what; for his careless employees mistakes. I am seriously furious. My door is going to need to be repainted and with them being irresponsible and being CARELESS ABOUT CUSTOMER SATISFACTION, I'm going to have to get this repainted so I don't have to be reminded of this event and the eyesore they created, everytime I walk out to my new mustang. I wonder if they did it because it was a mustang. I'm not sure why or how it happened. All I know is that it did and it was clear that it happened there being that the car was completely wet and beaded with water then when it came back there was that one spot that had clearly been rubbed by something and left a scratch. I would seriously drive up to 3 extra hours any way if thats what I had to do to avoid going to this service department again. I will never buy a Volkswagen or step foot at another vw dealership again. I hate Volkswagen/Audi even more than I did before this event.
All in all, if you care about your car and it's physical appearance even more, DO NOT GO HERE. Spend more time or whatever it takes to go somewhere else.
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