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Clay Cooley Volkswagen Of Richardson
Richardson, TX
1,928 Reviews
Clay Cooley Volkswagen of Richardson offers an extensive selection of new and used Volkswagen cars and SUVs. Conveniently located off I-75 at Beltline, Clay Cooley VW provides competitive Volkswagen lease & finance specials to residents in Richardson, Dallas, Plano, Mesquite, Addison, and other surrounding cities in the DFW Metroplex.
Clay Cooley VW Richardson is dedicated to providing a great buying experience, as well as incentives and dealer discounts on Volkswagen models, including the new VW Tiguan and the popular VW Jetta. We offer multiple finance options for both new and preowned Volkswagens, with an impressive collection of used and certified preowned vehicles to choose from.
Visit our Richardson Volkswagen showroom, and ask about the Clay Cooley Family Guarantee Program. Or, schedule an appointment with our VW Service Center for quality attention to your vehicle. Clay Cooley VW of Richardson provides courteous and knowledge sales and service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,928 reviews
Verified Customer
August 12, 2024
Kari Hill is the best service advisor I’ve ever worked with. I’ve been coming to this location for over 20 years and she is the first and only I’ve worked with that I truly feel like she cares about me an with. I’ve been coming to this location for over 20 years and she is the first and only I’ve worked with that I truly feel like she cares about me and my car issues and trying to get a resolution. She is an asset to the company and you should do everything you n to keep her there. She is the type of person I would follow to other dealerships to continue working with as I trust her. More
by KATIE E
Employees Worked With
Kari Hill
August 12, 2024
The service is always top notch. Employee DJ Ahmed is professional and listens to the customer and addresses the issues with the vehicle. DJ Ahmed has been my service representativ Employee DJ Ahmed is professional and listens to the customer and addresses the issues with the vehicle. DJ Ahmed has been my service representative for several years. He is professional, courteous and provide EXCELLENT service. He should get a raise. More
by RUBENVILLEGAS87
Employees Worked With
DJ Ahmed
August 12, 2024
Great staff and customer service! Will be back in the future. Love the new facility. Will be back in the future. Love the new facility. More
by brandon_hill_87
Employees Worked With
Other Employees :
Bryan Bauer, Jeffrey Dean, Hector Calix
August 09, 2024
Very easy to work with. Jamie Pittman was knowledgeable and accommodating in his efforts to make a deal work. I highly recommend this dealership! Jamie Pittman was knowledgeable and accommodating in his efforts to make a deal work. I highly recommend this dealership! More
by jwilde3905
August 09, 2024
My overall experience with Clay Cooley Volkswagen has been very poor. It took two weeks to receive my vehicle that was purchased on July 4th, 2024; and even at delivery, promised fixes were still not mad been very poor. It took two weeks to receive my vehicle that was purchased on July 4th, 2024; and even at delivery, promised fixes were still not made and additional, new issues were found all over the vehicle including scratches all around the car and noticeable chips in the windshield. It’s as if someone at the dealership had been recklessly driving the car I purchased for two weeks. The sales person, Marshall Picard, also drove the car through the tollways without notice leaving a toll bill in my name. Promises to detail, buff out, and remove paint marks and scratches were made by Marshall Picard and the finance manager, Jeffrey Dean. My frustration and disappointment with the lack of assistance and response I have encountered has been overwhelming. I have made multiple attempts to seek help regarding ongoing issues with the vehicle I purchased from the dealership. Despite my repeated efforts, I have not received any satisfactory assistance or even a response to my submitted email and phone contact with the General Manager, Ed Hicks. The lack of response at all levels has been incredibly disrespectful and not aligned with what I should expect as one of your newest customers. I expected a commitment of service and professionalism from your dealership and unfortunately, my initial experiences have fallen far short of these expectations. More
by Disappointed Customer
August 08, 2024
Kaseen's customer service was outstanding. He made sure I was aware of everything that was goin on with my vehicle. The Clay Cooley VW of Richardson team are awesome!! He made sure I was aware of everything that was goin on with my vehicle. The Clay Cooley VW of Richardson team are awesome!! More
by RPENNON
Employees Worked With
Kaseen
