Clay Cooley Volkswagen Of Richardson - Service Center

My service advisor Kari Hill is the best. She is very knowledgeable and will do what she can to get you what you need! She is very knowledgeable and will do what she can to get you what you need! More

Front LED light (aesthetic value only--not safety required) was out (quite obvious by just looking at it) on our 2021 VW Atlas--shortly after warranty period. Service charged us $200+ to "diagnose" t required) was out (quite obvious by just looking at it) on our 2021 VW Atlas--shortly after warranty period. Service charged us $200+ to "diagnose" the "obvious" (light not working!). Then said that entire front headlamp component had to be replaced even though rest of headlight lamps in the component were working. Cost =$3000. Brilliant German engineering where a small decorative LED failed but entire headlamp component had to be replaced plus a charge of $200 to diagnose the obvious. Would not recommend this dealer (plus it took ridiculous amount of time for the "diagnosis." We can live with the LED not working since it is only decorative. Plus, we never received a response from the dealership to our complaint letter More

Professional and hood courtesy at Clay Cooley VW. Waiting time was about an hour and half with appointment on Saturday morning. Nice waiting lounge and beverages. Waiting time was about an hour and half with appointment on Saturday morning. Nice waiting lounge and beverages. More

Ever since I have gone to your dealership I keep having to go back for new issues. I just got my tires rotated, balanced, and aligned two weeks ago. Now... I hear metal rubbing when I am making a turn. to go back for new issues. I just got my tires rotated, balanced, and aligned two weeks ago. Now... I hear metal rubbing when I am making a turn. Makes me suspicious. Would they not do a visual check on the brakes!? More

Everything about my experience was great, from the initial phone call to Daniel waiting on me and dropping off my car an hour later, to getting a loaner 15 minutes later while waiting in a comfortable initial phone call to Daniel waiting on me and dropping off my car an hour later, to getting a loaner 15 minutes later while waiting in a comfortable lobby with water and coffee. Communication with Daniel and the link detailing what was going on with my vehicle, to everything being covered under my warranty. More

Turned up without appointment as tail light went out while driving. Kaseen did a great job at getting that issue fixed quickly. while driving. Kaseen did a great job at getting that issue fixed quickly. More

Alex always takes great care of us. Got us estimates for future work so we can plan ahead. Got us estimates for future work so we can plan ahead. More

Kari Hill is my service advisor, she is always a pleasure to work with. She is the reason i keep coming back. As long as she is there Clay Cooley will be getting my business. to work with. She is the reason i keep coming back. As long as she is there Clay Cooley will be getting my business. More

Kari Hill was very helpful with my service appointment and fixing the issues with car and fixing the issues with car More

Work is always done right and on time, Kaseem is always attentive. Thank you so much attentive. Thank you so much More