Clay Cooley Volkswagen Of Richardson - Service Center

The service department did an outstanding job to ensure customer satisfaction - as a always. I know when I bring one of my vehicles in for service that it will be taken care of well and I receive it back i customer satisfaction - as a always. I know when I bring one of my vehicles in for service that it will be taken care of well and I receive it back in perfectly working and clean condition. More

Customer service and auto repair service are always top-notch and of superior quality. Tayari is knowledgeable, forthright, and dependable and a credit to the Boardwalk staff. top-notch and of superior quality. Tayari is knowledgeable, forthright, and dependable and a credit to the Boardwalk staff. More

My husband and I bought a pre-owned 2010 Beetle for our soon to be 16 year old daughter from another used dealership. We only had it a few weeks when the engine light came on and the alarm kept going off f soon to be 16 year old daughter from another used dealership. We only had it a few weeks when the engine light came on and the alarm kept going off for no reason. I called Boardwalk's service department and they got me an appointment at the time I needed without any problems. Within a couple of hours of dropping it off with Bob King, he called me and advised me of the 2 problems in detail. I called him back with some issues I was having because this car was not under warranty anymore and we didn't buy an extended warranty. I explained to Bob that we are teaching our daughter about the costs of a car and that she is helping with all payments and if there could be any way he would be able to help us out since we only had it a few weeks. Without hesitation, he told me he would call me back after he checked into this. He actually went above and beyond what I expected and we are so grateful that he took the time to see if he could help in any way to cut some of the cost back. Our first experience with Boardwalk was great and we will diffinately go back in the future. More

I have received very courteous service for every Boardwalk visit to date. Taking my car to the garage is always inconvenient but the complementary shuttle service sure helps. As usual the car recei Boardwalk visit to date. Taking my car to the garage is always inconvenient but the complementary shuttle service sure helps. As usual the car receives a detailed car wash :) Two thumbs up! More

Mr. Smith offered honest and straight forward advice on servicing my vehicle. I would recommend his service advice without hesitation. It was a good experience overall. servicing my vehicle. I would recommend his service advice without hesitation. It was a good experience overall. More

Appreciate the good service. Billy took good care of the problem. I will recommend to other VW owners and use Boardwalk again for my bettle problem. I will recommend to other VW owners and use Boardwalk again for my bettle More

I was extremely pleased with my recent service visit Boardwalk VW. I came in to have an oil change done on my R32. Customer service was outstanding, Nikki was great. She kept me posted on the progres Boardwalk VW. I came in to have an oil change done on my R32. Customer service was outstanding, Nikki was great. She kept me posted on the progress, went over the service recommendations and answered any questions I had. They had all the work done in a reasonable time, and got a much needed car wash. I had almost forgot how great my car looked all clean and shiny. I live out of town, but friendly staff and high quality of service always makes it worth the trip. More

My normal service person had left for another position, Jeff explained that he would take care of my service needs. He took time to find out what I needed, did a visual inspection... Later that day he call Jeff explained that he would take care of my service needs. He took time to find out what I needed, did a visual inspection... Later that day he called with the price, explained what was needed for immediate repair and recommendations for additional work. He was not pushy but explained what was being suggested and its importance, I approved them all. The car belongs to my wife and I rely on the dealership to make sure the car has zero issues and is safe. Thanks for a nice initial experience with my new service writer. More

I bought my 2007 VW Passat wagon at Boardwalk in March 2009. I didn't have any trouble with the car until recently. That's when Bob King and Nikki Cloud stepped in to help me understand my warranties (Yes 2009. I didn't have any trouble with the car until recently. That's when Bob King and Nikki Cloud stepped in to help me understand my warranties (Yes, I have two!) and what was covered. You see, I got all this information when I purchased the car, and didn't pay much attention to it until I needed it. That's what consumers do: They depend on their reputable car deailership, the place where they purchased their car, to inform them of what's needed and what's covered by warranty. Bob and Nikki did that with professionalism and grace. They deserve raises as far as I'm concerned. It was the first time (This was December 2011) that I visited Boardwalk's service department and did not feel like I was going to get stuck with a huge repair bill. As a matter of fact, it was the first time my warranties were even mentioned. And another thing: The diagnostics you ran on my car provided a visual record of what needed to be repaired. That was very impressive. My best to Bob and Nikki. Promote them! More

Jeff always helps us with understanding what our Jetta needs. He is willing to help get us a loaner car if needed and is very courteous. Jeff has been our service adviser for many years now and always d needs. He is willing to help get us a loaner car if needed and is very courteous. Jeff has been our service adviser for many years now and always does a great job! We feel that Jeff has always given us a fair price for the service and parts that the Jetta has required. We trust him and look forward to him taking care of our cars for years to come! More