Online shopping located a desired, used Prius here. Spoke to salesman Chris R. several times over 2 weeks and he was always polite and no pressure. He was just as good in person and never any pressure; knowledgeable about car and features. We made a deal with minimal haggling. Bob wrapped up the paperwork and, through Chris, knew I didn't want to listen to warranty pitch. Having made the same statement before when buying cars I assumed I'd have to anyway. Bob never mentioned the extended warranty; simply had us sign the declination statement. While I can't speak for any of the other sales or checkout people at this dealership, these two were great. I'd buy another car there.