Clement Hyundai - Service Center

A huge disappointment This has to be the most unprofessional experience I have ever had in my life. I heard nothing but excuses and blame placing. Just awful. This has to be the most unprofessional experience I have ever had in my life. I heard nothing but excuses and blame placing. Just awful. More

Parts and Service Department rude and dismissive. I recently ordered a spare tire for my car. I made an appointment to have it put in and an oil change at the same time for the following week. The Par I recently ordered a spare tire for my car. I made an appointment to have it put in and an oil change at the same time for the following week. The Parts Department took my order and seemed put out to have my business. I then placed my service appointment in the service bay. I asked the service bay individuals if I needed to pay for the spare tire at that time. They said “no”. I could pay when I picked it up. The day I placed my order I asked Wentzville Hyundai if I needed to pay for it and their employee said “no”. The next day I received an angry call from the Parts Dept. that I had not paid for my order and I must do that if I expected to get it. This individual was rude and indignant with me as I explained I had asked the bay before leaving. He said he had instructed me to do so. He had not, as he had poor service when he took my order. As I am coming out of my way to purchase this item, I would have paid that day if I were instructed to do so. He could have easily taken a customer centered tone regardless of the miscommunication the day prior from Wentzville’s staff. I was able to make my payment and get things straightened out but only after being belittled by a grumpy employee that messed up the day before and continued to take out their mistakes on me the following day instead of trying to make it right. Horrible customer service from the Parts Department. My service appointment the next week was fine. Nothing to write home about. More

I have never been treated so poorly. The service manager is rude and unprofessional. Specific concerns I had about my vehicle were never checked. The wait time I was quoted for repairs was double the time is rude and unprofessional. Specific concerns I had about my vehicle were never checked. The wait time I was quoted for repairs was double the time I actually waited. I will not spend one penny at this dealership again. Check their rating on the BBB. More

I wish to relay to all who take the time to read up on the dealers in the area, that if you want the experience that you would expect after spending your hard earned money on a vehicle, you need to consid the dealers in the area, that if you want the experience that you would expect after spending your hard earned money on a vehicle, you need to consider this dealership specifically. This is my first Hyundai purchase, and I can tell you that the Service Manager at Suntrup West has truly set the bar for exceptional customer service, and has presented the Hyundai commitment to taking care of their customers in the most memorable way! Due to the sheer convieniance of the dealership being nearby, I did shop them prior to making my purchase, but was not able to find the specific Sonata I wanted and price, but regardless really liked the interaction with the staff. I did find my car and deal at another dealer, but wanted to have the benefit of using SHW, but I was hesitant, as I thought they might frown on my buying elsewhere. Pressed for time due to taking a holiday road trip, I needed to get my first major service interval done, so I bucked up and called them to make an appointment. From the moment I showed up, I was greeted by Don Loness, who I must say is one of the finest servicemen I have ever come to meet. He not only took my car in before the place opened, but when he asked where I bought and I told him, he shared "doesn't matter, I service vehicles and take care of you". I was floored!! He proceeded to take care of me and my service needs as if I had bought my car there! In thinking back to the extent of his great service, I honestly dont think I would have even been treated that well where I bought the car from. In this day and age, good service is in the tank generally speaking, but I will tell you that there are are a few places still around to do it RIGHT, and Don Loness and his team at Suntrup in Wentzville know how to give the old school style of care that makes you feel good about every penny paid for the Hyundai Experience. I love my car, and have seen with my own eyes the difference, having owned both American and foreign vehicles. GO SEE Don and his team if you ever need service, they are totally top shelf!! More