Clements Chevrolet Cadillac Subaru

Clements Chevrolet Cadillac Subaru
1000 SW 12th Street
Rochester, Minnesota 55902

Sales: (507) 289-0491
Service: (507) 285-4772
Parts: (507) 285-4730

Manufacturers: Cadillac, Chevrolet

Most Reviewed Employees
Todd Penz Todd Penz
Internet Sales Manager
John Opat John Opat
Pre-Owned Sales
Nick Vreeman Nick Vreeman
Service Advisor
Trevor Nelson Trevor Nelson
Service Advisor
Mike Stark Mike Stark
Pre-Owned Sales
Scott Cloutier Scott Cloutier
New Car Manager
Steve Ball Steve Ball
Pre-Owned Sales
Lloyd Witt Lloyd Witt
New Car & Truck Sales & Leasing
Kenny Freeman Kenny Freeman
Pre-Owned Sales
Jeff Bradshaw Jeff Bradshaw
Service Advisor
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Free Coffee
Free WiFi
Rental Car Service Onsite
Shuttle Service
After Hours Drop-Off
Cable TV
Customer Lounge Area
Drive-In Service
Free Coffee
Parts Store
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines
Cable TV
Children's Play Room
Drive-In Service
Pet Friendly

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 8:00 PM

Tuesday: 8:30 AM - 8:00 PM

Wednesday: 8:30 AM - 8:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 6:00 PM

Saturday: 8:30 AM - 5:00 PM

Sunday: Closed


Service

Monday: 6:30 PM - 6:00 PM

Tuesday: 6:30 AM - 6:00 PM

Wednesday: 6:30 AM - 6:00 PM

Thursday: 6:30 AM - 6:00 PM

Friday: 6:30 AM - 6:00 PM

Saturday: Closed

Sunday: Closed

Twenty-Four Month Rating: 4.7/5
22 Reviews
Clements Chevrolet Cadillac Subaru

Overall Score: 5 Star Rating4.7



About Clements Chevrolet Cadillac Subaru
Certified: Clements Chevrolet Cadillac Subaru
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Clements Chevrolet Cadillac Subaru has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Clements Chevrolet Cadillac Subaru
Your Southern Minnesota Chevrolet Cadillac Subaru dealer.

Clements Chevrolet Cadillac Subaru in Rochester MN, is one of the are's finest dealers and our doors have been open for over 85 years! Please research our website for your next vehicle purchase or check us out on your phone with our new mobile site with quick links to everything from inventory to scheduling an oil change with our award winning service department. At Clements, we strive to exceed the expectations of your family's transportation needs. We are located at the gateway of the Apache Mall.

Visit our website at www.Clementsauto.com and our facebook page at http://www.facebook.com/Clements-Chevrolet-Cadillac-Subaru


craiglr
3/23/2012 10:38:47 AM

Overall Score: 3 Star Rating   3.2  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Mike Alcott and Chris in financing

My Review of Clements Chevrolet Cadillac Subaru:
I bought a 2011 dodge minivan. After the purchase, while walking to the van Mike informed us that there was only 1 set of keys. We said oh, how much is another set of keys he said theat it would be expensive and that we would have to go to the Dodge dealer. We then drove away from the lot and did some shopping. Come back to the van and the oil change light comes on. SO called Mike and asked him if the oil was changed before the van was sold. His answer was well we looked at it and it looked good, we normally do an oil change but did not this time. Cut to a month later go to Dodge dealer to get keys made. To my surprise there was a part recall on the van that Clements had not taken care of before selling the van. And the kicker is to get an extra set of keys made it was almost 275 dollars cause the van has one of those fobs that start the van.

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natemold
2/28/2012 3:29:25 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Todd Penz

My Review of Clements Chevrolet Cadillac Subaru:
My experience with Todd was the best I have had with a sales guy ever. I have bought 3 new cars and this was the easiest experience so far. I have serviced my trade in at a different dealer for the last 5 years and they were not even as honest, customer oriented, or friendly as Todd.

In addition to customer service, the price of my new car and the amount they gave me for my trade in was better than the dealer I use to go to. They also were not pushy on trying to sell you other add ons (extended warranty, accessories, etc) which was nice not to feel obligated to purchase extras.

Everything that I asked for was done timely and I would definitely go back to buy another car from them in the future.

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denise00
2/12/2012 9:14:08 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Todd Penz

My Review of Clements Chevrolet Cadillac Subaru:
Todd was very knowledgeable and professional, answering all our questions and giving us
plenty of time to look over and test the vehicle of our choice. Thanks!

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denise00
1/24/2012 12:19:16 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Todd Penz

My Review of Clements Chevrolet Cadillac Subaru:
We were very happy with the reception and information Todd gave us at the dealership. He answered all our questions and was very attentive. We are happy with our Subaru so far. I drove a Toyota Highlander before and many things are the same on the interior setup. We have taken the Outback in for a couple of free car washes which makes me feel spoiled. We were given a fair trade in on our Jeep. Heated seats are great. The car seems to handle well in snow and ice too.

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dunnfarm@myclearwave.net
1/12/2012 2:41:17 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: John Opat

My Review of Clements Chevrolet Cadillac Subaru:
We were looking for a used minivan last weekend and had looked at several dealers with a good selection of vehicles. John Opat,from Clements, Spent a good couple of hours with us looking at the vehicles which were on the lot. He went out of his way to show us several different models of vehicles which might fit our needs in addition to minivans. The vehicle which we selected was very clean already and while we in the purchasing process John had it washed and detailed. The dealership furnished new floor mats and a second key. John was very pleasant and patient guiding us through the purchasing process. The dealership provded refreshments and excellent financing opportunities. We would highly recommend Clements Chevrolet to anyone looking for a new or used vehicle.

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jurp59
1/3/2012 9:34:21 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Todd Penz

My Review of Clements Chevrolet Cadillac Subaru:
Todd worked with me via email for over a month to get me the car I wanted (a manual Legacy 2.5i Premium with All-weather package). He was the only sales rep I contacted who was willing to make a car swap for me, and was eventually able to arrange a swap with a Twin Cities dealer. I want to thank him and his sales manager for doing the swap, knowing that I wasn't obligated to purchase the car. The sales process was painless and actually rather enjoyable, which is a first for me!

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Nicole013
1/3/2012 12:16:36 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Mike Stark

My Review of Clements Chevrolet Cadillac Subaru:
I had been doing a lot of research on the 2009 to 2010 Pontiac Vibe GT, and I happened to locate one within my price range on this site, so I decided to call. I had done a year's worth of research and was now ready to buy a car. This car had all of the specs I was looking for and is just the right color. I didn't even plan on negotiating the price down because I thought it was a great price for the vehicle. Again, I call in to the dealership and am transferred to Mike. I start by verifying a few things stated on the web site for which he says, "Well, you are on the web site, aren't you? I mean, whatever it says..." After I began stating where I was located (I am in Indiana and wanted to drive up this week) and that I was interested, he seemingly interrupts me mid sentence and says that he is "on a remote phone and must call me back." It seemed as though he never listened to a word that I said and did not actually ever call me back. What a horrible first impression. If this is the first experience you have with a dealer, would you spend $15k or more with someone who does business like this? Keep this in mind as their low prices reel you in...

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Response from: Clements Chevrolet Cadillac Subaru
Added: 1/5/2012 10:00:59 AM
Our apologies! We love customers.We hate missing sales. We are sorry for the poor level of service you received. If you every have further comments (good or bad) or would ever consider our services in the future, please contact Mike Knutson (Pre-Own Manager) or Krik Friel (Pre-Own Manager) directly at 507-289-0491 or Mknutson@clementsauto.com Again, our apologies.

Response from: Clements Chevrolet Cadillac Subaru
Added: 1/14/2012 9:55:45 AM
Our apologies! We love customers.We hate missing sales. We are sorry for the poor level of service you received. If you every have further comments (good or bad) or would ever consider our services in the future, please contact Mike Knutson (Pre-Own Manager) or Krik Friel (Pre-Own Manager) directly at 507-289-0491 or Mknutson@clementsauto.com Again, our apologies.





dtherrick
12/22/2011 11:41:16 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Todd Penz

My Review of Clements Chevrolet Cadillac Subaru:
Todd Penz is a very personal, enjoyable salesman. I thoroughly enjoyed my experience with him and Clements Chevrolet. He took time to go through all my gadgets on my new Subaru Outback. I love my Outback!!!!!!!!

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vanpacey
10/17/2011 1:19:22 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Todd Penz

My Review of Clements Chevrolet Cadillac Subaru:
Great products (Subaru & Chevy), Good Price, Friendly knowledgable staff who actually listen to customer likes and desires as opposed to simply trying to sell what is on the lot. Great car buying experience. Note: Todd Penz was extremely patient and used no pressure or other sales tactics to try and get a quick sale. I would do business with him again.

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steveandwanda
8/29/2011 1:15:03 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Todd Penz

My Review of Clements Chevrolet Cadillac Subaru:
Todd was laid back yet responsive to our needs. He listened to what we needed and made the deal happen.
We appreciated his approach, as we had been to another dealership where we felt pressure and did not listen to what we could afford.
He also was personable and pleasant. There were no games, which my husband and I appreciated.

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