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Coastal Chevrolet Santa Barbara - Service Center

Santa Barbara, CA

4.2
74 Reviews

74 Reviews of Coastal Chevrolet Santa Barbara - Service Center

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April 11, 2024

Jorge was top notch. He is very knowledgeable and treats his customers well. Thank You Jorge!! More

by ArtC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Monreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Coastal Chevrolet Santa Barbara responded

Hi Art, we're happy you found our staff to be so supportive during your experience here at Coastal Chevrolet. Until the next time we meet, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 09, 2024

Employee cursing about another customer in background, service rep talking to other employee about other jobs while dealing with my issue, no timeframe on when job would be done, employee on phone when pi More

by EDDIE.BECERRIL
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Monreal
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Coastal Chevrolet Santa Barbara responded

Hello Eddie, we truly appreciate you bringing this to our attention. We strive for excellence and are disappointed to hear that you received anything less as we do not condone that type of behavior. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 02, 2024

Daniel was super helpful in getting my tires rotated/fixed and was communicative throughout my visit! More

by KBA
Recommend Dealer
Yes
Employees Worked With
Daniel Ybarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Coastal Chevrolet Santa Barbara responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 31, 2024

Friendly and efficient service from everyone I interacted with. I've had to drop my car off several times for different reasons the past couple of months and had an easy and quick experience. More

by mikflo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Monreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ybarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charley Diaz Jaime
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Coastal Chevrolet Santa Barbara responded

It is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!

March 31, 2024

I felt the service person did not listen to me in describing my vehicle issues, as if I was annoying him. Then at then end they never looked at one of the issues. Frustrating. More

by BSNELSON9043
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Monreal
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Coastal Chevrolet Santa Barbara responded

We regret to hear that your experience with us was not a more positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (805) 456-8793 at your earliest convenience to discuss how we can turn this experience into a positive one.

March 31, 2024

Everyone was very professional and courteous, I appreciate the shuttle as the drivers as well More

by anitalberger
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Monreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Coastal Chevrolet Santa Barbara responded

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

March 30, 2024

Customer service needs to improve Daniel is the reason customer don't come back Changing from bunnin to Coast chevrolet suppose to be better not worse More

by gdiaz805
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth Reyes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic Beto. Is great takes the time to explain something Dan couldn't do, Kirsten Campbell
Apr 13, 2024 -

Coastal Chevrolet Santa Barbara responded

We appreciate your honest feedback, as we are always looking for ways to improve. We hope you are willing to give us another chance. Please reach out to us at (805) 456-8793 so we can work towards a resolution.

March 27, 2024

i was in for an oil change and everything was top notch with one exception. When my wife asked why the blank for the tire pressure had not been filled in, rather than find out, the clerk "mansplained" tha More

by BOBCASSELS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know the names of the people we worked with.
Apr 13, 2024 -

Coastal Chevrolet Santa Barbara responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (805) 456-8793 to discuss your concerns, as your satisfaction is of utmost importance to us.

March 27, 2024

Thank you for everything you gays do for as always on time Good very good More

by VICTORCHAVEZLUISMI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Monreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ybarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Coastal Chevrolet Santa Barbara responded

We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

March 26, 2024

Jorge was very kind, attentive and wonderful to work with. Highly recommend. I also loved how they washed and cleaned my car (front seats), it was nice to come back to a shiny car. Thank you Jorge! More

by ASHLEYOVERTONSB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Monreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Coastal Chevrolet Santa Barbara responded

Hi Ashley, thank you for your kind review; we are happy to pass along your comments to the team here at Coastal Chevrolet! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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