85 Reviews of Cocoa Ford - Service Center
The service writer was friendly and listened to my comments about my service needs. She cleared the work order professionally when the work was done. I was NOT impressed with the video vehicle condi comments about my service needs. She cleared the work order professionally when the work was done. I was NOT impressed with the video vehicle condition report. It provides me with less information about my vehicle's condition and service needs than the old multi point inspection paper report. More
Cocoa Ford has treated me very well since I got my truck last year. This service was just as well everything was explained and they did everything they said they were going too. last year. This service was just as well everything was explained and they did everything they said they were going too. More
Cocoa Ford with another 5 star rating! It’s officially the #1 ford place to trust. I took my 97 F150 in for front end overhaul and my truck now drives amazing. I left a google review but I It’s officially the #1 ford place to trust. I took my 97 F150 in for front end overhaul and my truck now drives amazing. I left a google review but I can only leave one, even though I been there multiple times. They are the reason my 27 year old truck is still able to startup and drive! Thanks everyone! More
Very pleasant …. Prompt service ….excellent over all Customer service…premium customer care ….over-all pleasant experience Prompt service ….excellent over all Customer service…premium customer care ….over-all pleasant experience More
I brought my F150 in for service and was pleasantly surprised with how well I was received by the service department. My service coordinator Mark was fantastic to work with. surprised with how well I was received by the service department. My service coordinator Mark was fantastic to work with. More
Wow I was blown away by how smooth everything went at this service dept . I’m retired and have been to many Ford dealerships. One of the very best. this service dept . I’m retired and have been to many Ford dealerships. One of the very best. More
I had an excellent experience at Cocoa Ford service! I especially liked the inspection video! I'm a detail kind of person...so, the video update was perfect for my use. I believe the shop supplies fees I especially liked the inspection video! I'm a detail kind of person...so, the video update was perfect for my use. I believe the shop supplies fees were too steep. I had the Works and a battery change...shop fee was $60. Fortunately, the billing folks adjusted it for me. They explained that the fee is derived from a percentage of the total cost. Logically, I had a $70+ service visit and a battery swap. $60 was too high for me. BTW, I've used this dealership since 2006... I've purchased 4 new vehicles from your dealership. The primary reason I keep coming back is the outstanding service department. Jimmy Broadwell and Mark always take great care of me and my service needs. They are both pillars in your service department; knowledgeable, honest, and friendly! Thanks again for the outstanding service. Lloyd Keeton More