Cocoa Ford - Service Center

Great customer service. Even though I did not buy my Ford fusion here, Craig Hiller helped me with a sync 3 problem. He had the expertise and knowledge to fix the problem an Even though I did not buy my Ford fusion here, Craig Hiller helped me with a sync 3 problem. He had the expertise and knowledge to fix the problem and was very generous with his time. This is the kind of attitude and help a customer is looking for. Next time I need service it will be Paradise Ford! More

Scammers!!! Let me just start out by saying they are criminals!!! Here we are on vacation and our taurus begins to leak antifreeze. I take it to a local shop and Let me just start out by saying they are criminals!!! Here we are on vacation and our taurus begins to leak antifreeze. I take it to a local shop and they tell me it's an internal water pump. 10 hour job per the ford repair manual. They are busy so recommend Paradise Ford. Paradise tells me it's a 21 hour job and quote me $2800 four times what the local shop quoted if they could have gotten to it!! I called the Ford dealership back home and they tell me 11 hours and $1400. The car is now at Ron Norris Ford in Titusville which also quoted $1400. Beware tourist scam at Paradise!!!! Shame on you Paradise Ford!! Plus they tried charging me $50 for the bogus estimate!!! More

Outstanding Parts & Service Center I have never had a bad experience at Paradise Ford. The customer service is top notch. Everyone was very courteous and attentive. I want to give a hug I have never had a bad experience at Paradise Ford. The customer service is top notch. Everyone was very courteous and attentive. I want to give a huge THANK YOU to Tyler in the parts/service department. He was very heplful in researching and ordreing a new tire to match my damaged one. Tyler walked me through the road hazard policy information and when the new tire arrived the next day I got a call from Andy to say that my tire was ready. When I got to the shop Tyler installed my new tire and put my spare back in it's place... in no time at all I was back on the road. Paradise Ford Custom Service is the BEST. More

Service Thank you Barb and service department for your courteous, efficient, honest and great service while repairing my vehicle. Everyone there is wonderful Thank you Barb and service department for your courteous, efficient, honest and great service while repairing my vehicle. Everyone there is wonderful beginning foremost with Barb. More

Amazing Trenton Miller was absolutly outstanding. I really appreciated his help even when I had tricky questions. He was able to get the codes I need for my v Trenton Miller was absolutly outstanding. I really appreciated his help even when I had tricky questions. He was able to get the codes I need for my vehicle even though it was put his way. I greatly appreciate this. I will be recommending him to all my friends. More

Very pleased My service advisor Nelson is great. He looks out for my best interests. Although I bought my Transit elsewhere, it was under warranty and Paradise sta My service advisor Nelson is great. He looks out for my best interests. Although I bought my Transit elsewhere, it was under warranty and Paradise stands behind Ford's warranty. I felt like I was treated fairly and with respect. My one suggestion for this dealership is that they consider offering a car wash for their customers after their vehicle is serviced. They may be the only dealership I've been to who doesn't offer this added bonus! More

Support Our rear seats wouldn't raise in an up position, the team really took lead and fixed the problem. Thank you so very much. Our daughter was coming home Our rear seats wouldn't raise in an up position, the team really took lead and fixed the problem. Thank you so very much. Our daughter was coming home from the hospital, after having surgery and we really needed the seat up! WOW, thank you for your support. More

Paradise Ford Service is pure Paradise! Paradise Ford service department is one of the best I have ever used. The are honest, fair, and do everything they can to help you understand what you Paradise Ford service department is one of the best I have ever used. The are honest, fair, and do everything they can to help you understand what you need - and as importantly - what you don't. More

tire replacement I have a ford Edge sport with low profile tires. I am pleased to find that Paradise was as low on the tire price ( mounting, balance) as I could find I have a ford Edge sport with low profile tires. I am pleased to find that Paradise was as low on the tire price ( mounting, balance) as I could find anywhere, including Sams. I feel good to know that my Ford dealer is there and stands behind their work. More

Oil change and recall on door locks Oil change was scheduled yet the recall on the doors was a fill in by Paradise. Job was completed in a very timely fashion. In and out in less then ex Oil change was scheduled yet the recall on the doors was a fill in by Paradise. Job was completed in a very timely fashion. In and out in less then expected time. Great Service and customer focus. More