Coconut Creek Hyundai

I was treated like a king when I was buying a car from their sales dept. Ask for Charles. He is great. I burned out my battery and I took the car back there to have the battery charged or replaced Th their sales dept. Ask for Charles. He is great. I burned out my battery and I took the car back there to have the battery charged or replaced The parts salesman immediately tried to sell me a $400+ battery without even diagnosing it. He explained they were not able to charge my battery and when I protested he told me my 3 year old Hyundai absolutely needed a new battery. Then the sales guy told me he’d ask the sales manager in the next room if he could give me a better price and I overheard the mgr. tell him tell him to tell me they couldn’t do a anything. Than, they double teamed me with hard sell tactics at which I responded they were both lying to me and I would never do another drop of business with them. I told them they were lying for money but I wasn’t paying. Hyundai service dept. is horrible. I then took the car to the Auto Zone store on State Rd a few blocks from Hyundai and Gustov diagnosed my battery like the competent professional he is and told me to my surprise my original battery was good. He also told me he could charge my battery but it would take a few hours which I didn’t have. I then found another auto tire and repair shop with a name you shouldn’t forget Bisbee, Located also on St Rd in Coconut Creek this fine shop was the most honest, efficient, fair, and friendly auto shop I’ve been to in my 77 years. Bisbee could have sold me a new battery, charged the existing battery, and I would have accepted whatever Joe or Brian, the owner told me as they’re busy shop hummed away loaded with work. Amazingly, Joe told me I just needed to drive my car and the battery would charge. I was so happy I could hardly wait to pay this fine, well established caring business. Joe said they found no problem so there was no charge I said please charge me at least because of your time spent. No both guys said and I had to beg them to let me buy them lunch. What a wonderful, full service shop. Lots of tires I noticed .Check Bisbee out. They’re the real deal. More

I was ripped off when getting a new battery. This service department targets certain people to overcharge them. I was charge $466 for a simple battery. When other Hyundai dealers charge only $25 This service department targets certain people to overcharge them. I was charge $466 for a simple battery. When other Hyundai dealers charge only $250. They called me back and acknowledged they overcharged me and offered only to reimburse me $99. I have prove of documents proving this and I am filing a complain. Stay away from this service department they target people to overcharge you. More

My car has been in service for 3 days for the a/c which is blowing hot air. I was told what was wrong and I gave the ok to fix it ($2100). Then I was told of oil all over under the hood, ($672) and the l is blowing hot air. I was told what was wrong and I gave the ok to fix it ($2100). Then I was told of oil all over under the hood, ($672) and the leak needed to be fixed. Then I was told I need a new compressor. Then I was told that the compressor that they put in was defected and they need to get another one. That was on Friday morning about 8 am. It is now Monday 4pm. I NEVER got a phone call again on Friday and not today either (Monday). I have no idea what is going on with my car.. I spoke to an assistant to the Manager a bit ago. She offered no apology. Nothing. She passed me over to the Service Manager (Ron) who did not answer my call nor call me back from the message I left. If this service is not sounding good to you, you might want to look elsewhere. I believe the serviceman who was "fixing " my car was Mario. Never heard from him again. Just found out that Mario is the advisor! Who knew? I have bought 2 cars from this dealership. Regret? You bet. Take my message seriously. It is all true. The 2nd compresser came in on Tuesday 1:30. I figured I would get my car back before Hyundai closes on that day. No one called. So, once again I had initiate the phone call. Won't be ready until tomorrow. Now, I told them i was at another place for the a/c and they tried 2 new compressors and they did not do the job. Hyundai was told that. So, the 2 compressors were numbers 4 and 5. You know how the saying goes, doing the same thing over and over again and expecting a different result is called insanity. Yesterday (Thursday) I was told the problem was electrical. It is now Friday. They have had my car for 10 days. (7 days plus a weekend) The person who looked at my car first told me the problem was electric; but Hyundai wanted to do their own diagnosis. I get that, but really they put in compressors numbers 4 and 5. and they thought it prudent???? Yup, it is a nightmare More

I bought 2 other cars here in years past and had ZERO problems. All they have to do to make me go away and delete these honest reviews is close the loan and close the deal on the VIN - I canceled the problems. All they have to do to make me go away and delete these honest reviews is close the loan and close the deal on the VIN - I canceled the temp plate with the DMV myself. I would stop my daily phone calls which are never answered. I would stop the consumer complaints. They routinely have a failure to provide proper papers, I've got no car and they refuse to close the deal or the loan, I owe #25K and I got no car! I have photos of them taking the car away. They refuse to honor their 3 day worry free exchange. It is on their website but it is just another Coconut Creek Hyundai lie. Stanley Anders and Nadine Ebanks his finance henchman are dirty and they ghost customers, refuse to follow up with papers and therefore violate laws probably! Nadine and some random guy she brought into the room screamed at me. I am a white haired 70+ year old who was abused there on Stan's watch. Matt King screamed and canceled the sale because he is a mess and tried to steal the deal from the girl who sold the car. He changed her name to his on all the papers. WHAT??? Nadine backed him up and threw the original sales person under the bus. More

**Stay away from Coconut Creek Hyundai*** The worst, incompetent people I have ever encountered...Did not prep my car, did not insure my car, got my license suspended, didn't even give me paperwork on t incompetent people I have ever encountered...Did not prep my car, did not insure my car, got my license suspended, didn't even give me paperwork on the car.. Corporate Hyundai calls me to tell me that the GM will call me, he has some secretary call me to tell me it's all my fault!!! Wow what fantastic Customer Service... More

The service manager is not helping at all and is a big lier!!! They never return phone call and also left three messages for the general manager and never got a call back! lier!!! They never return phone call and also left three messages for the general manager and never got a call back! More

I have been trying to get an issue with my car fixed for about a year! Ty was helping me and he did go above and beyond and then passed it to Ron and ever since then I’ve left messages and never get a retur about a year! Ty was helping me and he did go above and beyond and then passed it to Ron and ever since then I’ve left messages and never get a return phone call. It’s getting very frustrating. More

EXCELLENT DEALER NO PROBLEMS HAVE BOUGHT MANY CARS FROM SAME SALESMAN WILL BUY AGAIN AT END OF LEASE SAME SALESMAN WILL BUY AGAIN AT END OF LEASE More

Spent 3. 1/2 hours with my 80+ year old Cuzin drove the sonata agreed on a monthly payment , call her car insurance company they sent over copy’s of insurance 1/2 hours with my 80+ year old Cuzin drove the sonata agreed on a monthly payment , call her car insurance company they sent over copy’s of insurance cards agreed on down payment ! $1500 & tax’s when the F. I manager showed us the billing . More then $100 a month more so we told them no deal I asked to have all the personal papers copy of driver license Social Security number all the personal info returned to us ..they told me NO they now belong to Coconut creek Hyundai I asked them to shred them in front of me , NO please leave or will call the police I call him a crook , I have the photo of the F. I. Guy giving me the finger telling me to kiss his ??? Yes I have it . Don’t do business t with this Coconut Creek Hyundai. I will now contact the state find out about shredding my personal info so as not to get scammed or our ID stollen Just because I cought them trying to get us to pay more for the car then blaming the salesman for showing us & driving the wrong carc that they billed out . More