Read Reviews Coggin Honda of Orlando

Coggin Honda of Orlando

Coggin Honda of Orlando

11051 S. Orange Blossom Trail
Orlando, Florida 32837


(407) 851-9118

Coggin Honda of Orlando
Manufacturer: Honda

Write a ReviewWrite a Review

  • Customer Service:

    4.6
  • Quality of Work:

    4.7
  • Friendliness:

    4.7
  • Overall Experience:

    4.5
  • Pricing:

    4.5

24-Month Rating

based on 173 reviews

4.6

4.6 out of 5

269 lifetime reviews

Coggin Honda of Orlando

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Certified: Coggin Honda of Orlando

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Coggin Honda of Orlando has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Coggin Honda of Orlando

Coggin Honda of Orlando offers a great selection of new Honda models and quality pre-owned vehicles, as well as professional service and maintenance, genuine parts, financing options, and more to customers in Orlando, Windermere, Winter Park, Davenport,Ocoee, Sanford, Winter Garden, and Kissimmee, FL.

At our full-service Honda dealership, customer satisfaction is our top priority. Our staff is dedicated to ensuring that you have an outstanding experience on each visit, every time, without exception. Whether you are stopping by to test-drive a new Honda or checking to receive scheduled maintenance, our friendly, knowledgeable staff is ready to assist you and our whistle-clean service center and large waiting areas provide our customers a nice change of pace.

We invite you to visit our Orlando showroom, conveniently located at 11051 South Orange Blossom Trail, to see first-hand how pleasant and hassle-free the car-buying process can be.

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 9:00 PM

Sunday: 11:00 AM - 7:00 PM


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 7:00 PM

Sunday: 9:00 AM - 5:00 PM


Parts

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 7:00 PM

Sunday: 9:00 AM - 5:00 PM


Our Amenities

epinelli
5/19/2013 6:17:28 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Nelson MercedNelson Merced
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Coggin Honda of Orlando:

Really a great experience, Very friendly and very knowledgeable. Patiently listened and answered all my questions, I thought the price was fair and financing reasonable.

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Response From: Coggin Honda of Orlando
Added: 5/20/2013 10:43:17 AM

I am so glad that you had such a positive car-buying experience at our dealership. If you have any questions, don't hesitate to give us a call, 407-851-9118. We are always happy to help in any way that we can. Thank you for your feedback, and we look forward to your next visit.

Best regards,
Jerry Lovins, General Manager

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XxxCarbuyer777
5/19/2013 5:43:05 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Arthur GlassArthur Glass
Elyin PerezElyin Perez
  • Customer Service:

    4
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    4
  • Pricing:

    2
  • Overall Score:

    4.0

My Review Of Coggin Honda of Orlando:

The staff was friendly and the sales person Arthur Glass was very professional and courteous. The model I wanted was the 2011 Honda Civic and that was exactly what Arthur found for me. This was, what I call, good customer service. I gave him the maximum rate.

However, the finance process was not what I expected. The blue book value of the car is $14,900, but instead, they charged me almost $900 over that price. That was the only part that I didn't like and the reason I gave them a 2 at pricing. The warranty that I got at Coggin Honda was for 75k miles or 5 years at $2k approximately with $100 deductible for each visit.

I ended up refinancing the car about a week after, with a better finance rate and an extended warranty of 100k miles/no deductible for $1,600 at my bank.

My experience in the past with Hondas are that they are reliable cars. The overall experience was good taking inconsideration that the transaction was quick. I recommend Hondas always, however, just make sure you got the actual blue book value of the used car you are purchasing at Coggin Honda before you signed the contract.

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Response From: Coggin Honda of Orlando
Added: 5/20/2013 1:49:27 PM

First, thank you so much for taking the time to review your experience at our dealership. Your feedback is invaluable for ensuring that we are constantly improving and offering our customers the best service possible. I am so glad that you had such a positive experience with Arthur and found him so knowledgeable and helpful. However, I would like to speak with you regarding your concerns over pricing and financing at our dealership. Customer satisfaction is our top priority, and I never want a customer to feel like they were not given fair pricing. Please give me a call at 407-792-1211. I would like to address the issues more accurately, clarify any inconsistencies, and strengthen your faith in our dealership. Thank you for bringing your concerns to my attention, and I look forward to speaking with you.

Best regards,
Jerry Lovins, General Manager

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Dalilar3
5/18/2013 8:25:11 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Nelson MercedNelson Merced
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Coggin Honda of Orlando:

We did not expect to find a dealership in which everyone is pleasant and the overall atmosphere is relax . Nelson Merced was very professional in his approach and help us choose the right car for us and our budget, without undue pressure which unfortunately is what you always expect and dread when you go to a dealership. He is an asset to the Coggin dealership and we will refer our friends and family to him when they are going to buy a car.

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Response From: Coggin Honda of Orlando
Added: 5/20/2013 10:20:29 AM

I am so glad that you had such a great experience with Nelson and that he was able to help you find the best vehicle for your needs. If you have any questions, don't hesitate to give us a call, 407-851-9118, or stop by. We are always happy to help in any way that we can. Thank you for your feedback, and we look forward to your next visit.

Best regards,
Jerry Lovins, General Manager

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boh2133
5/18/2013 6:35:11 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Qui DuongQui Duong
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Coggin Honda of Orlando:

It was very pleasant experience from when we step into the dealers. Qui was very nice, and he explained about all the features on the car.

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Response From: Coggin Honda of Orlando
Added: 5/20/2013 10:17:17 AM

I am so glad that you had such a positive at our dealership and, especially, with Qui. If you have any questions, don't hesitate to give us a call, 407-851-9118, or stop by. We are always happy to help in any way that we can. Thank you for your feedback, and we look forward to your next visit.

Best regards,
Jerry Lovins, General Manager

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glendaly
5/14/2013 7:04:09 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Nick BravoNick Bravo
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    N/A
  • Overall Score:

    5.0

My Review Of Coggin Honda of Orlando:

Bravo was very feiendly and great to work with. He was not a pushy salesman. He was very helpful. I would recomend Bravo. Thanks for your help.

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Response From: Coggin Honda of Orlando
Added: 5/14/2013 9:44:29 AM

I am so glad that you had such a positive experience at our dealership with NIck. If you have any additional questions, don't hesitate to give us a call, 407-851-9118, or stop by. We are always happy to help in any way that we can. Thank you for your feedback, and we look forward to your next visit.

Best regards,
Jerry Lovins, General Manager

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jeannew211
5/7/2013 11:42:29 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Estaban Bermudez
  • Customer Service:

    4
  • Quality of Work:

    N/A
  • Friendliness:

    4
  • Overall Experience:

    4
  • Pricing:

    4
  • Overall Score:

    4.0

My Review Of Coggin Honda of Orlando:

Overall experience was good. The only problem was there were several paint scratches. Estaban said they would be touched up while I finished Paperwork w/Alvin (excellent employee). Touch up was not done and salesman said he would call me for appointment. I gave him a week to call and then left a message, and have received no response. GET IT IN WRITING. I signed a blank work order because work was to be done before purchase was completed.

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Response From: Coggin Honda of Orlando
Added: 5/10/2013 4:19:52 PM

I am so glad that you had overall positive experience at our dealership. However, I am concerned about the paint scratches on your vehicle. Your satisfaction is our top priority. As such, I would appreciate the opportunity to speak with you in more detail about the incident, as well as to restore your faith in our dealership. Please send your best contact information to customer.service@cogginauto.com. Thank you so much for your feedback. We truly appreciate it.

Best regards,
Jerry Lovins, General Manager

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Ra11
5/1/2013 10:17:11 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
Joe or George service specialist
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.0

My Review Of Coggin Honda of Orlando:

Had timing belt replaced charged $751.00 quoted $499.00 plus $135.00 belt tensioner ,not quoted a $50.shop fee and service specialist yelled at me when I mentioned what another dealership quoted also did not change oil as requested did not perform service as quoted,oil seals to be replaced did not do very very rude would not ever have service done at this dealership

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Response From: Coggin Honda of Orlando
Added: 5/16/2013 12:14:48 PM

I am so sorry that you are unhappy with the service that you received at our dealership. Customer service is my top priority, and I never want any customer to feel like their issues have not been given adequate attention. Please know that your concerns regarding the unprofessional behavior of our staff members is being taken very seriously. While I have spoken with our Service staff regarding the situation, I am also interested in speaking with you regarding the interaction, as well as about the actual services performed. Please give me a call at 407-792-1211. Again, my apologies for the situation, and I look forward to speaking with you.

Best regards,
Jerry Lovins, General Manager

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Monicah84
4/26/2013 9:27:36 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Edgar Rodriquez
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Coggin Honda of Orlando:

I went to Coggin Honda to find a good car and was hoping for great service. My expectations were unexpectedly met. I was helped by Edgar Rodriquez. He was efficiant with the whole process of buying car. I have had some bad experiences with dealerships, which i will respectively keep nameless. I reccomend Edgar when you are looking to buy a car. He is trust worthy and just an all around good guy. Thank you Edgar so much for your help! You are awesome :)

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Response From: Coggin Honda of Orlando
Added: 4/26/2013 11:45:21 AM

I am so glad that we were able to meet and even exceed your expectations! More importantly, I am thrilled that Edgar made the entire process so pleasant and hassle-free. If you have any questions, don't hesitate to contact us, 407-851-9118. We are always happy to help. Also, thank you for your feedback. We truly love hearing from our customers and look forward to your next visit.

Best regards,
Jerry Lovins, General Manager

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Justearned
4/21/2013 2:48:06 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jerry GunterJerry Gunter
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    4
  • Pricing:

    4
  • Overall Score:

    4.6

My Review Of Coggin Honda of Orlando:

He was real awesome! Helped me all the way. Was very accommodating. Gave me a good deal. Negotiated it very professionally too. He wasn't intimidating, a bit funny and really he was great!

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Response From: Coggin Honda of Orlando
Added: 4/22/2013 3:00:24 PM

I am so happy that you had such a positive experience at our dealership and that Jerry made the entire process so pleasant and hassle-free for you. If you have any questions, don't hesitate to contact us, 407-851-9118. We are always happy to help. Thank you for your feedback, and we look forward to your next visit.

Best regards,
Jerry Lovins, General Manager

Twitter
Jimmy1936
4/21/2013 11:07:05 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Nelson MercedNelson Merced
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Coggin Honda of Orlando:

This is my 8th new car purchase from Coggin Honda of Orlando. I cannot more effusive about this experience.

The three gentlemen above...showed professionalism, expertise and great customer care. From the moment I walked in there was Jeff Berlin and Nelson Merced to greet me and get me started. Jeff made sure that the car was ready. It was a beaut and had all the extras I wanted.

Working with Nelson Merced was a wonderful experience. He was so knowledgable and friendly that I felt as if I were with a close friend: yet he never lost his perspective on the purpose of my visit. After all the necessary paper work, he went with me as I drove my new white Honda Accord showing me all incredible new extras . After we cleared up all the necessary paperwork...I went to Jose "Smiley" Fernandez. He truly lives up to his sobriquet: Smiley. I was amazed at his expertise what with all that paper work for signatures. Never once was I pressured to purchase any extras. He was friendly without being obsequious. We talked about finance, purchase vs. lease and for the first time it all made sense. He went the extra mile with a coating and inside finish: calling me a VIP customer. I liked the sound of that.

When all the fine points were settled, signed and delivered. The three gentlemen above saw me out to my car to make sure everything was in order and I was happy with the result: a very professional and caring team.

In all my experiences with Coggin Honda, I have to say that this has been the BEST!!!! You are very fortunate to have these three excellent professionals on your staff. They are a credit to Coggin Honda.

In his letter back to me about my purchase, Mr Merced claimed he wanted me to be a "customer for life!" That is a no brainer. I am and will be a Coggin Customer for life. I will be the first to recommend this excellent dealership

Three Cheers to the Three Musketeers mentioned above.

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Response From: Coggin Honda of Orlando
Added: 4/22/2013 2:57:09 PM

First, thank you so much for taking the time to review your experiences at our dealership. We love hearing from our customers and truly appreciate your feedback. Second, I am thrilled that you have had such great car-buying experiences at our dealership and, especially, with Nelson, Jeff, and Jose. Feel free to give us a call with any questions that you may have, 407-851-9118. We are always happy to help.

Best regards,
Jerry Lovins, General Manager

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Reviews 11-20 >>