Coggin Honda of Orlando

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Bures and Damian Gonzalez

My Review of Coggin Honda of Orlando:
We came to test drive a CR-V after eliminating the RAV4 from our top picks. Our salesman, John, was very patient and helpful. Most importantly, he wasn't high pressure. He showed us all the important and neat features of the car and was very friendly. Damian worked with us on negotiating the price as well as the value of the trade-in. He was also very helpful in making suggestions of different vehicles to stay in our price range. We ended up purchasing a vehicle that was exactly what we were looking for.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Alvin W. Santana and John

My Review of Coggin Honda of Orlando:
I visited Coggin Honda of Orlando with just the intention of getting my 2005 Chevy Express Van with 85,000 miles appraised. First, I had a very good welcome by John which he helped me a lot and was very patient with me. While I was waiting for the appraisal, John asked me if I was interested in any car in particular, and I said "I will like an accord ex for my wife." He offered me to take one for a spin and I gladly accepted. After a few minutes Mr. Santana came with the appraisal and to my surprise, they were willing to pay off my van and offered me I great deal with a 2010 Honda Accord LX-P. I have to say they were both very professional and very open to any questions that I had. I don't like to be pushed on a deal or been rushed to make a decision. Alvin and John were the total opposite demostrating a high level of professionalism. I would definitly recommend this dealer to anyone.
Alvin and John, it was a pleasure to work with you guys...

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Nelson Merced

My Review of Coggin Honda of Orlando:
We got off to a rough start on deal it became very difficult, however I did not feel pressured to buy. We purchased 2 cars from Coggin one for myself and one for my mother and both of us love our cars. We had an issue with financing on one of them, and Gary the service manager went out of his way to adjust the price a week after I had the car to make my payments stay close enough to the same that I was able to still afford the car. I would definitley recommend this dealer to anyone, this is the 5th and 6th car we have bought from Coggin and we will continue to come back.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: mary farris, and pj

My Review of Coggin Honda of Orlando:
The staff seemed so eager to work with me and my situation. they made recommendations and provided me with the best deal i could have possibly have recieved. All the way from the sales lady to the manager they had so much respect and proffessionalism. They also honored the fact that i am a united states army soldier and veteran.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Jeff Burlin and April

My Review of Coggin Honda of Orlando:
Originally took my car to this dealership for its scheduled 60,000 mile maintenance. Was told at that time it needed new front and rear brakes. I said I could only afford to do one set at that time, and was told the front brakes needed it more than the rear brakes. A couple months later I took the car to another service garage and was told the rear brakes had thousands of miles left on them, and shouldn't need to be replaced for some time. When I received a call from Honda corporate for a survey regarding my visit, I explained that they tried getting me to fix things that didn't need to be fixed. The next day I received a call from the Coggin service manager asking for specifics. He insisted I bring the car in that day so he could see the brakes himself. When I took it in, the service manager explained the brakes didn't need immediate replacement, but were marked "Future Attention Needed." He explained it as a possible miscommunication between me and the service advisor. The manager then said I would receive a follow-up survey from Honda, and that if I rated them excellent, He would take off $100 of a different repair for the car. A couple days later I received the email survey, and filled it out, very positively. I did not, however, rate every category as "perfect." Since I didn't rate them perfectly, he wouldn't be able to offer me the $100 off the repair. I will never take my car to this dealer again, nor would I consider buying a car from them in the future.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: larry hernandez

My Review of Coggin Honda of Orlando:
Over all experience was very good. Did not have to hassle to much with price. Dealership did a great job with cleaning up a used vehicle. The engine compartment was exceptionally clean.

I chose the dealership over a smaller lot for reputability of the used cars presented.
It paid off. The cost was higher, but the money I would have put in the vehicle if purchased somewhere else would have been a hassle i was not willing, nor had the time, to take.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: e Shrock and Mary Faris

My Review of Coggin Honda of Orlando:
I was searching on line for a pick up and happened upon the Coggin website. Within 4 minutes of my inquiry I received a call from Harley who had a great vehicle in mind for me. I went in for a test drive and had one of the best experiences of my life. I walked away from the experience feeling like I had made friends and not just been a customer. I cannot imagine ever buying a vehicle anywhere else. If more people were treated the way Mary and Harley treated me the world would be a much better place.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Henry Brown Alvin Santana

My Review of Coggin Honda of Orlando:
Henry Brown called me and convince me that hehad the right vehicle for the right price so I talked to him on the phone and by email to get comfortable with the fact that I was going to drive a couple of hours to get the right service before and after the sale as he explained to me so eloquently the first time I spoke wth him. Henry was very personable and professional ad towars the end of the sale he was demonstrating features to me that made me feel as if I had not paid enough for the vehicle that I left with :) I could go on and on but I will stop her and highly recommend that you shop for Your next Honada with Henry Brow and his associates at Coggin Honda of Orlando. I think they are the best experince that I have ever had a chance to buy a car fron and I will see Henry again for my next one.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Several

My Review of Coggin Honda of Orlando:
I've just purchased a used Honda Accord - I asked the sales several times if the car had been serviced, he told me it had been to the service bay and everything was ok. I have since realised 1 week later - that they had not even done an oil change. The brakes have a problem which I am going to take somewhere this afternoon to see how bad they are, but by the sound it may be the discs need replacing. The car doesn't have a warranty - but I should be able to rely on them doing the basics - but perhaps not. The car has been taken as a trade in and they didn't even clean the inside - the day I bought the car they wanted me take it with me immediately and told me to drive it for a couple of days and let them know what was wrong with it - I kid you not! I got them to replace 2 front tyres before I would take the car. Then the stereo system broke completely within an hour of me buying it. Originally they told me I would have to pay half to fix it and I agreed. But when I picked it up they told me no charge. Now they are ringing me to pay. I think I'm going to find out what's wrong with the car first. I have since been told by an employee not related to this sale.that they have new management there and they are being told to do as little as possible to cars to cut costs!!!!

Update August 31st 2009.
I have been contacted by the Salesperson who I listed above - informing me he was unhappy with what I had writen would be looking to take legal advice. To be be fair to him I have removed his name.

Update on the Car...So far - I have had the brake pads replace - the discs(rotors) replaced. Oh yes the drivers window broke - upon investigation by the service dept it became apparent that the previous owners had attempted to butcher the inside - so far everything had been replaced.

Drivers window, half of the car stereo, new disks brakes, new pads - running total so far $1280. Oh yes lets not forget the oil change. There is still something wrong with brakes or the front axle (or something like that) looking forward to fixing that to.

I still need to go to the tag agency and sort that out - I transfered my tag (or I thought I did) until the new license plate turned up...

I'm sorry if the sales person doesn't like this - but I don't differenciate between the sales dept, the service dept, and finance dept - all in all not a great experience. Make your own mind up.

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