Cole Krum Chevrolet - Service Center

I brought my 2012 Chevy Equinox for service at Krum Chevrolet not only was my car damage which they claimed they filmed that it wasn't which was a lie but they didn't do the work that I asked them to d Chevrolet not only was my car damage which they claimed they filmed that it wasn't which was a lie but they didn't do the work that I asked them to do when I took the car the first time. it overheated on me they said my thermostat was gone they charged me $600 to fix the thermostat guess what when I went out and checked because I didn't believe them from the first time They didn't have the antifreeze. in the manager claimed that he watched them put antifreeze. I would never have a car serviced at crumb halem The manager does not tell the truth I would never take a used car there for service. More

Worst service department ever. Never will go there again. Especially Kelsee she's the worst. Never will go there again. Especially Kelsee she's the worst. More

Don't go here for service on your car I took my 2001 Buick lesabre in for a coil pack misfire , I wanted them to check the coil packs to determine what one, was misfiring & while they were I took my 2001 Buick lesabre in for a coil pack misfire , I wanted them to check the coil packs to determine what one, was misfiring & while they were at it change the spark plugs & wires. They charged me $500 to change the spark plugs & wires. This is twice the cost anywhere else xxx! Plus I had to take it back because they didn't fix the problem , never checked the coil packs! Then they told me it would be $230 more to fix it! For unscrewing 2 nuts 5 min work, I'll do it myself ! I fixed the problem myself after getting the diagnostic info More

Terrible Service Took a 2015 Chevy Corvette in for warranty work, on the drive home the item I had fixed stooped working properly, called the dealership in order to ge Took a 2015 Chevy Corvette in for warranty work, on the drive home the item I had fixed stooped working properly, called the dealership in order to get them to fix their mistake and was told the car is now out of warranty, this is two days later. Scam artist beware More

this dealership incorrectly diagnosed my vehicles ABS light causeing me to have to replace the wheel speed sensor. i replaced that part and came to find there wasnt anything wrong with it and took the ca light causeing me to have to replace the wheel speed sensor. i replaced that part and came to find there wasnt anything wrong with it and took the car back, at which they tried to charge me to diagnose it again and replace the electrical connector to that sensor.......they did not give me a rental during the week they had my car to fix THEIR SCREW UP and would not reimburse me for the part and my labor that i wasted fixing replaceing something that wasnt bad, nor would they refund the original diagnosis which was not correct at all, they forced me to put 2k miles on my brand new summer only car that i never intended to ever see snow or salt..... this dealership (like most GM dealerships) has absolutely no business at all serviceing cars........ i love my GM cars but i refuse to take the to the dealership unless it is something that only the dealership has or is able to do (like something that requires a tech 2) as EVERY dealership any of my car have been to theyve come back with far more problems than they went in with More

I feel that my car was worked on quick and properly. I have not had any further problems with it since Matt worked on it. I am thankful and happy that I took it to ColeKrum. have not had any further problems with it since Matt worked on it. I am thankful and happy that I took it to ColeKrum. More

I stopped in for service for my chevrolet malibu. Ben couldn't have been more helpful in listening to my concerns on the electronic problem I had been noticing. I had been to two other dealers and they couldn't have been more helpful in listening to my concerns on the electronic problem I had been noticing. I had been to two other dealers and they seemed less than interested in approaching it. Much to my surprise Ben called me after a few minutes and explained to me that it had been corrected at no charge. In waiting Bill Parsons had noted me and struck up a conversation and I will be back for further service and future auto purchase from this dealer. More

I have purchased my cars from (then) Krum Hallam, and have always been pleased with the friendliness of the salespeople, and their willingness to answer questions and help me find the best vehicle for my have always been pleased with the friendliness of the salespeople, and their willingness to answer questions and help me find the best vehicle for my needs. I take my car to Cole-Krum for service, and am always greeted by name, given timely appointments to fit my schedule, given fast, efficient service, often while I wait, and find the pricing to be very competitive. More