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College Park Hyundai- Se Hablo Espanol

College Park, MD

3.9
1,003 Reviews

9500 Baltimore Ave

College Park, MD

20740

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Showing 1,003 reviews

May 20, 2024

They're the worst I have been dealing with a oil leak in my car for over 1 year and the problem still not resolved a bunch of xxxxxxxxx every time. More

by Cancer 70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ike Oyegun
May 20, 2024 -

College Park Hyundai- Se Hablo Espanol responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 19, 2024

The manager on duty lacks proper customer service interactions. Customer service wait area TV is broken More

by monicalewis46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rose Bayat
May 22, 2024 -

College Park Hyundai- Se Hablo Espanol responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 15, 2024

Easy drop off process. Service advisor David was helpful and even gave me his phone number to reach him directly. Car was ready in a timely manner and pick up was flawless. More

by mashanks50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David in service department
May 17, 2024 -

College Park Hyundai- Se Hablo Espanol responded

Thank you for your positive feedback! We're delighted to hear that your drop-off process was easy and that Service Advisor David was helpful, even providing his phone number for direct contact. It's great to know that your car was ready in a timely manner and that the pick-up process was flawless. We're also pleased to hear that you were able to get a next-day service appointment. Your satisfaction is important to us, and we look forward to serving you again in the future!

May 13, 2024

Service was prompt, however my tire pressure is @ 38 not 35. Will return for alignment soon. More

by Rusty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adenike, Agagu
May 16, 2024 -

College Park Hyundai- Se Hablo Espanol responded

It's good to hear that your service was prompt, but it's important to get the tire pressure adjusted to the correct level. Please contact your service advisor and we will correct your tire pressure. We apologize for the mistake and appreciate you bringing this to our attention.

May 13, 2024

I am pleased with the service and the quality that the was rendered. My service attendant heard my concern, assured me that they will do all to help resolve the matter with my 2021 Palisades. My truck so More

by tim.bess1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Dabbondanza, Ike Oyegun
May 13, 2024 -

tim.bess1957 responded

Thank you so much for servicing my vehicle with excellency and honesty.

May 13, 2024 -

tim.bess1957 responded

Brandon, Thank you for working with me.

May 11, 2024

Excellent service , great customer service and professionalism . I will return again for another maintenance and service! More

by Shako Okito
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Brown, David Lee, Charles Anene, Norman Hawkins, Shawn Hashemi, Ike Oyegun, Collins Ekwe, Jay Kesar, Zod Vaji, Rose Bayat
May 16, 2024 -

College Park Hyundai- Se Hablo Espanol responded

We are delighted to know that your experience was excellent! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.

May 10, 2024

It was clean. The svc. mgr was cordial. The waiting room was a little crowded. I was there longer than expected. 3 hrs of the same infomercial is crazy. I asked an More

by tanjua127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
May 22, 2024 -

College Park Hyundai- Se Hablo Espanol responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 09, 2024

Unexpected shop charge. Registration certificate missing after service. Still looking to see if I misplaced it before blaming technician. More

by Cherylford12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Lee
May 10, 2024 -

College Park Hyundai- Se Hablo Espanol responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 08, 2024

Had my 10,000 mile oil change today at College Park Hyundai. I made an appointment for 10am and I was hoping for a courtesy ride back to my house, but, yet again the shuttle was not available. One and More

by rickgiove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Waldman
May 14, 2024 -

College Park Hyundai- Se Hablo Espanol responded

Thank you for sharing your experience with us. I apologize for the inconvenience you faced regarding the shuttle service during your recent visit for your 10,000-mile oil change at College Park Hyundai. We strive to provide a seamless experience for all our customers, and I understand your frustration. Your feedback is valuable, and I would like the opportunity to address your concerns and ensure a better experience in the future. Please feel free to reach out to me directly at 703-608-5012 or via email at HMUTAHIDY@GROUP1AUTO.COM. I look forward to discussing this further and working towards a solution that meets your expectations. Hamid Mutahidy General Manager College Park Hyundai

April 25, 2024

The service department didn’t fix my car. The check engine light came back after driving out the same day. More

by LV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rose Bayat
Apr 27, 2024 -

College Park Hyundai- Se Hablo Espanol responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

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