Colonial Cadillac

I just bought my first Cadillac and it was because of Joe and the final price! He spent time with me, asked me what I was looking for, showed me the colors I could get and the many options available. I w and the final price! He spent time with me, asked me what I was looking for, showed me the colors I could get and the many options available. I was treated with respect and once the sale was final I was given a tour of the facilities and introduced to the service folks. The whole dealership area is spotless and definitely well cared for as are the folks that have purshased cars over the years (per the gentlemen I met today while waiting for the new sticker to be put on my new CTS!!) It was definitely the best car buying exprience I've ever had, and I've bought many through out my adult life. Thank you Joe and the Olsen Family for helping to make my dream of owning a CTS come true!! Nancy Barnes More

I am a Sales Exectuive for Oracle with a highly stressed job selling technology in the cloud. It has been quite some time since I acquired a new car due to my two boys being both atheletes and recent colle job selling technology in the cloud. It has been quite some time since I acquired a new car due to my two boys being both atheletes and recent college graduates. I was originally looking to buy a Ranger Rover OR discover and decided to look at an American made car prior to buying. Due to the level of sales support, geniune kindness and automobile knowledge I was compelled to buy a Cadillac CTS. Dave was simply wonderful to work with and I feel it was due to the level of honest communication. One extra note, my husband fell ill the day I was to pick up my car. Dave arranged for someone to pick me up and drive me to the dealership to finalize the deal and allow me to pick up my car. I am cognizant of all my blessings and I am both honored and proud to be driving a well made "American" automobile that is extremely "good looking!!!" Thank you Dave for a wonderful experience. Mary Ann Charlton More

Just a note to express my heart felt appreciation to the folks at Olsen Cadillac in Woburn, MA. I recently purchased a pre-owned vehicle from Olsen, and as we all know shopping for a vehicle can be a nerve folks at Olsen Cadillac in Woburn, MA. I recently purchased a pre-owned vehicle from Olsen, and as we all know shopping for a vehicle can be a nerve wracking experience. But I was amazed. My Salesman, Mr. Mark C. Smith was both professional and courteous. He was also extremely knowledgeable about the product and very patient with me, spending much time with me, taking me for a demonstration ride and making sure i understood all of its features and benefits, answering every question I had. After the sale he made sure that I was introduced to the service and body shop departments, told me how to get immediate assistance if needed and followed up several times with me after the sale. I left Olsen Cadillac with a great deal, a vehicle i cherish, and an experience that i do not believe anyone can top. All the sales people were friendly and helped one another. They seemed to look to Mark for his knowledge and very often he interrupted his own sales to help them. I truly feel like i belong to the Olsen Family. I strongly urge anyone who is looking to purchase a new, pre-owned or to lease a vehicle to give Olsen Cadillac a chance before you go elsewhere. I am a definite customer for life! More

Great people and fast and prompt service. Would highly recommend this Dealership. Never have any problems making an appointment with the service dept and always have my car ready when promised. recommend this Dealership. Never have any problems making an appointment with the service dept and always have my car ready when promised. More

I was in search for a SRX . Looked at inventory online and thought that Olsen Cadillac had the best selection, so I went there.When I got there I was greeted by a very friendly salesperson named Dave told and thought that Olsen Cadillac had the best selection, so I went there.When I got there I was greeted by a very friendly salesperson named Dave told him what I was looking For an SRX. he showed it to me I didnt feel pressured to buy a vehicle although he made it so easy along with his manager Stephen desito I ended up purchasing an SRX in the color I wanted that day and I love it . Thank you Dave and Steve More

Tried a few times to get sales info out of them..got assigned a customer # and they NEVER would answer my 5 simple questions. Got a different piece of info in each of 4 different emails. Like pulling assigned a customer # and they NEVER would answer my 5 simple questions. Got a different piece of info in each of 4 different emails. Like pulling teeth ! I politely kept playing along (trying to get 5 questions answered so I wouldn't waste time in the showroom.) I got fed up after the 4th STUPID unrelated reply and dropped them. Then they sent a form to review their correspondence and I truthfully killed them, citing specifics. They didn't care enough to respond. DO NOT DEAL WITH THEM --they couldn't care... More

Best experience I have ever had buying a car! This dealership exceeded my every expectation. The Show room was impressive to say the least. The inventory covers several different lots. The personne dealership exceeded my every expectation. The Show room was impressive to say the least. The inventory covers several different lots. The personnel are courteous, professional and sincere. My Salesman, Mark Smith was the epitome of a professional sale consultant. Knowledgeable, professional, willing to take the time showing me the inventory and explaining the different features and those benefit me and my family. Steve Desisto, the Sales manager was also polite, professional and to the point. I left there knowing I did not get gouged and confident that I got a great deal. Truly, this place makes it a moot point to shop anywhere else. They make you feel like part of the family and a place where you belong and can trust in there ability to take care of you. I was not let go until I got a complete tour of the different departments, introduced to key members of the Olsen Team, and offered a a final test drive. I was so impressed I came on line immediately after pick up and posted this resonse. Sincerely, James Catalini More