Colorado Chrysler Jeep

Colorado Chrysler Jeep
350 S Havana St
Aurora, Colorado 80012

Sales: (303) 341-4050
Service: (303) 418-2230
Parts: (303) 341-4350

Manufacturers: Chrysler, Jeep

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Twenty-Four Month Rating: 4.3/5
53 Reviews
Colorado Chrysler Jeep

Overall Score: 4 Star Rating4.3



About Colorado Chrysler Jeep
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floydsanchez49
5/1/2012 12:17:31 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Adrian Flores

My Review of Colorado Chrysler Jeep:
Adrian helped me with my new jeep he was great to work with Colorado Chrysler Jeep is a great plase to buy a jeep I reccomend it to anybody.

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janellemarie
4/26/2012 1:02:29 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Walker

My Review of Colorado Chrysler Jeep:
I recently had to bring my vehicle in for service work amd I dealt with Jeff Walker. He got on my car right away and figured out what was wrong with my vehicle. It was quite expensive but helped out by finding cheaper parts for my vehicle. He also worked on it as fast as possible for me since I was without a vehicle. When I came to pick it up it was cheaper than he had estimated! And now its running great! Thanks Jeff and whoever else was involved in getting my car back on the road!

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Carbuyer149
4/23/2012 12:58:15 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Bernardi

My Review of Colorado Chrysler Jeep:
I was helped buy Mark Bernardi and got a car that I love. They did not have me waiting around all day, I was in and out as quickly as the process can go. I recomend this dealership.

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Jwinez
4/22/2012 11:08:27 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Danny

My Review of Colorado Chrysler Jeep:
After working with with several dealerships in the past, getting the usual horrible car buying experience, I was quite surprised and at ease with how easy it was to purchase my new 2012 jeep wrangler at the dealership. My sales person Zach was low pressure and highly knowledgeable throughout my whole experience. I was also very surprised, given how customer service is these days, that even the sales manager Mike came out and introduced himself. My hats off to the staff at the dealership.

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tracyakerns
4/22/2012 1:57:05 AM

Overall Score: 2 Star Rating   1.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sales - Ira Tew (good)/Finance - Stephanie (very bad)

My Review of Colorado Chrysler Jeep:
Buyer Beware – Colorado Chrysler Jeep

Dishonest up-selling wrapped into final sales and finance packaging. This dealer lures clients in with good initial pricing on vehicles and then plays on the client emotions of a new car purchase to rush you through the finalization of the deal. They are not honest nor have integrity in their business dealings, do not believe that the person across the table from you has integrity or your best interest at heart the only thing they care about is making as much money as they can off of you in that deal. I know what a concept especially with car dealers.

I walked into this dealer on March 27, 2012 knowing the vehicle I was going to purchase and already had price confirmed through internet shopping, I was pre-approved for my loan so things were going good. Sales representative Mr. Ira Tew was very helpful and pleasant to deal with, he did a good job.

Where I went wrong was allowing Colorado Chrysler Jeep opportunity to put together a financing package better than the one I had already obtained. They came back with a financing deal that was better than my pre-approval if accessed by percentage alone so I told them proceed.

When I went in to finalize the deal Stephanie the Financing Specialist stated that they were getting me a great rate through a credit union (this turned out to be untrue – financed through Chrysler Financial/ TD Auto Finance) but to obtain the rate I needed to purchase some add on warranties for window & dent protection, roadside assistance as well as wheel and tire protection which cost approx. $10 per month (also an untrue statement) she clearly reviewed these warranties with me and I had no major issues with these add ons as they were clearly identified (total cost of $1090 or 3.2% of purchase price). After this I was quickly run through the multitude of signatures required to finalize the purchase and sent on my way – happy with my new vehicle.

Yes I acknowledge that I am to blame as I signed the papers but in my defense there was not full disclosure on the part of Colorado Chrysler Jeep.

The thing that bothers me is that I am a pretty intelligent individual who functions as a business professional on a daily basis and I fell for this, so how many others have fallen for it. This is predatory behavior on the part of Colorado Chrysler Jeep so I am writing this to warn buyers before they fall prey.

The problem came two days later when I was reviewing my paperwork to make sure that I got my payment set up for auto pay. Upon a more detailed review of the documents it was found that they had also tacked on a $3000 extended warranty (fidelity JM&A) which I did not ask for as well as glass etching for $287 which I did not ask for (total $3287 or 9.83% or purchase price).

Below is a break-down of the numbers:

Had pre-approval for purchase of the vehicle for 10%

Colorado Chrysler Jeep finance package 6.48% with add on’s cost of $4,377 or 13.3% of purchase price for which I will receive very little if anything (not such a great deal)

The thing that gets me is that this dealer sold me these warranties 2 without disclosing them or for me asking for them on a vehicle which already had a factory warranty.

Upon discovery of this I contacted the dealer and spoke to Stephanie (finance Specialist) who stated that the warranty was required to get the financing package I recieved. This is pretty funny as the one page warrant document included in my papers stated the following “THE PURCHASE OF THIS SERVICE CONTRACT IS NOT REQUIRED IN ORDER TO OBTAIN FINANCING OR TO PURCHASE THIS VEHICLE”. I also requested that she send me some information on the warranty as nothing other than a one page document was provided with my paperwork which did not explain any coverage and that I would like to know what I had spent $3000 on. She stated that I should receive this information in the mail but as of this date I have still not received anything.

Due to this fact I had to do an on-line search for the provider of this warranty whose website states the following on its homepage “JM&A Group's line of specially designed F&I products and programs allow dealers to increase profit margins on every vehicle sold” Certainly the case with my purchase.

Colorado Chrysler Jeep in my opinion employs predatory and deceitful business practices to maximize profits on the backs of their customers.

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ahamor
4/20/2012 11:13:43 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Paul Crabtree and Mike Surd

My Review of Colorado Chrysler Jeep:
I researched new Jeep Rubicons on the internet and contacted several dealers via email to find out if they had any vehicles that matched what I was looking for. I was contacted by several dealers, all were friendly, and this one had a vehicle that matched what I was looking for.

I have had many bad experiences purchasing new vehicles over the past 30 years, and I did not expect this one to be any different. However, Paul Crabtree, Mike Surd, and Peter made this buying experience very different.

The price of the new vehicle was very good. I expected to be raked over the coals on the vehicle that I was trading in, but that was a surprise too. Based on what I found on Kelly Blue Book, Edmunds, and Craigslist the value they gave for my trade in was also very good.

I have never had a better experience buying a new vehicle. I can and will recommend this dealership and in particular Paul, Mike, and Peter to anyone looking to purchase a Chrysler or Jeep.

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CaseyB
4/18/2012 9:22:57 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Derek

My Review of Colorado Chrysler Jeep:
I came in to Colorado Chrysler to have some routine maintenance done. Derek assisted me and was both extremely helpful and very knowledgeable. The work was done quickly for a great price and I would recommend Colorado Chrysler to anyone with auto service needs!

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bldyblah
4/4/2012 3:05:07 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Zack, Tim Jones

My Review of Colorado Chrysler Jeep:
I bought a car here in late January from Zack and Mark and I got it for a great price. I payed cash and I understand with most used cars, that makes it as-is. However, about a month down the line, the engine developed a knock and when I took it to a mechanic, they told me that the engine was shot and needed to be replaced. This is going to cost about as much as I payed for the car. I called Zack when I found out to get a quote on the repair or see if there was anything he could do to help me out. He said he would call back later that day; he never did. I called the GM Tim Jones a week later and explained my problem and wanted to know if they even cared. He never called me back so I guess that answers that question. They said they would stand behind the car, but apparently they didn't mean it.

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Fuzz
2/20/2012 7:20:52 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Timothy Jones

My Review of Colorado Chrysler Jeep:
Timothy Jones provided great customer service. He was compassionate and respectful. When I called in to the dealership the other employees that I had spoken with were also friendly and knowledgeable.

I have already recommended Colorado Jeep Chrysler and I would do it again.
Thanks Tim.

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odie.haynes
2/17/2012 11:03:28 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: mark bernardi

My Review of Colorado Chrysler Jeep:
I went for a test drive a lone woman arriving in 99 compact. I was hoping to narrow my choice brands and models from 8 to 1. I had spent a month researching the brands and models that would meet the requirements I had determined I needed. Mark was very considerate, and helpful. At no time did he make feel rushed or pressure me. I was up front that I wanted to test drive several models but did not feel I would have enough for a purchase until I did spent several more months doing of serious saving. He was able to get me a deal I could afford. When I needed additional assistance he even called to assure me it would be taken care of on his day off.

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