Columbia Acura Inc

I have been a Columbia customer for 20 years and always had a good experience. This time the service reps were rude, unfamiliar with their own processes, I was denied a " complimentary" maintenance service had a good experience. This time the service reps were rude, unfamiliar with their own processes, I was denied a " complimentary" maintenance service that was due me and an oil change took 2 1/2 hours when they were not busy. More

They took 2 hours for a service that always took 50 mins in others service providers. Obviously, it took two hours as the service guys stopped like 3 times to smoke during those 2 hours. I could see that wi in others service providers. Obviously, it took two hours as the service guys stopped like 3 times to smoke during those 2 hours. I could see that with my own eyes. Of course, they charged according to those labor hand hours, therefore brutally expensive. Never coming back. More

I get great service every time I take my car to them. Jamie is great! I trust everything g he tells me about my car. Jamie is great! I trust everything g he tells me about my car. More

Fran in the body shop was so incredibly kind every-time I called. My car looks good as new and I couldn’t be happier. called. My car looks good as new and I couldn’t be happier. More

Not a pleasant experience. Very disappointed. Beyond frustrated. Understaffed in the Genesis service department. Not good. Very disappointed. Beyond frustrated. Understaffed in the Genesis service department. Not good. More

The Service was excellent. It was for my granddaughter's automobile. You cannot beat a Joseph family dealership. It was for my granddaughter's automobile. You cannot beat a Joseph family dealership. More

The team at Colombia Acura is always welcoming and respectful. They always explain things clearly. They are very quick with accommodations when a longer time is needed for service or repair. respectful. They always explain things clearly. They are very quick with accommodations when a longer time is needed for service or repair. More

The customer service reps are always very friendly. I waited on my car and the experience was enjoyable between the wait time and amenities at the dealership. My one issue is that on my last 3 visits, I waited on my car and the experience was enjoyable between the wait time and amenities at the dealership. My one issue is that on my last 3 visits, the maintenance tech said my tires were in the orange, and should be replaced soon. But on this visit they’re magically in the green with at least half of their life left. I was fully prepared to receive quotes for new tires. I just don’t like the inconsistency. More

I love Columbia! ! Always helpful and great employees. Everyone is always super helpful and friendly. Jack at the Acura store is the best! ! Always helpful and great employees. Everyone is always super helpful and friendly. Jack at the Acura store is the best! More

Staff is very efficient and reliable. Scheduling the service online was easy. It was convenient to have an after hour. drop off available. The technician explained in detail the work t Scheduling the service online was easy. It was convenient to have an after hour. drop off available. The technician explained in detail the work that was recommended with a 30,000 mile maintenance appointment for 2020 PALISADE. More