Columbia Acura Inc

Jamie does an excellent job of taking care of customer needs. Waiting area clean and quiet. Parking area very congested. needs. Waiting area clean and quiet. Parking area very congested. More

The staff was very friendly. I was able to get in and out of the center pretty quickly. I was able to get in and out of the center pretty quickly. More

This was the best experience I have ever had at any service department with a new automobile. Everything went well even better than I thought it would. Austin was outstanding as far as a service Direct service department with a new automobile. Everything went well even better than I thought it would. Austin was outstanding as far as a service Director for our car. I would highly recommend this dealership based on my experience in the service department alone. I’m done More

Taken care of and everything was explained to me and the service was done in a timely manner service was done in a timely manner More

You can always depend upon and receive excellent service at Columbia Acura. Staff are always very helpful and friendly as well! at Columbia Acura. Staff are always very helpful and friendly as well! More

All great. Service team excellent. Good communication. Easy drop off and pick up. Will use again. Service team excellent. Good communication. Easy drop off and pick up. Will use again. More

When I scheduled the recall appointment. I was told 90 minutes. It took 3 1/2 hours. Groups of people who came after me, left before me. I was told 90 minutes. It took 3 1/2 hours. Groups of people who came after me, left before me. More

Thank you. Alan was polite and kind. And did not try to upsell me like the person did the last time I was in. I hesitated in coming back for service but am g Alan was polite and kind. And did not try to upsell me like the person did the last time I was in. I hesitated in coming back for service but am glad I did. Much appreciated. More

Don't buy from this dealer or get service. First if you buy a Hyundai Genesis and you get the 3-month complimentary service it will seem like great. Then after the 3 months are up then you a First if you buy a Hyundai Genesis and you get the 3-month complimentary service it will seem like great. Then after the 3 months are up then you are at the mercy of this dealer due to the fact Hyundai has shut down all service centers in a 50-mile radius. So, you only have this dealer, Lexington, KY or Kettering, Ohio. Now if you need service get ready to wait, no one will call you back only email or text. They keep telling me nothing was wrong with car for 2 years told to turn up radio etc. Then I found there is a bulletin not a recall but a bulletin for my drive train, but they had no clue just keep telling me nothing was wrong. So, I emailed them 7 days ago and still have not heard from them called no one answers so here I sit. The car is worse than when I put it in the shop. Remind you this car is a 2019 with only 45,000 miles on it and garage kept. Do yourself a favor and stay away from here and don't buy a Hyundai anything their case managers/customer service is so bad. Think of the worst customer service/relationship/divorce that is what it is like. I have spoken to several customers at this dealer, and they are very disappointed. Look up at the Attorney General in Ohio this dealer has complaints along with Better Business Bureau. Save yourself please and stay away. More

Robin made the process very simple. Everything was quick and stress free. Very professional and efficient. Everything was quick and stress free. Very professional and efficient. More