Columbia Acura Inc
Cincinnati, OH
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Took almost 2 and a half hours to just get an oil change. Asked from the beginning how long the wait would be. Was told a hour and a half to two hours but that they didn’t think it was take that long because Asked from the beginning how long the wait would be. Was told a hour and a half to two hours but that they didn’t think it was take that long because they were ahead of schedule. Also was told they did a multi point inspection but did not receive the paperwork for that. More
I was extremely unhappy! I made an appointment for my recall and when I got there they told me that they couldn't take me because they had to order the part. That should ha I made an appointment for my recall and when I got there they told me that they couldn't take me because they had to order the part. That should have been explained to me when I made the appointment as I had someone waiting to pick me up!!! More
They were very busy. Got me in and out fairly quick for a oil change and tire rotation. Got me in and out fairly quick for a oil change and tire rotation. More
Car was done on time and the service was done just as I requested. Thank you requested. Thank you More
New arrival area and waiting room are a vast improvement from the area they had for the last 10 years. Moving to an online reservation system, especially for the free Hyundai service that comes with every n from the area they had for the last 10 years. Moving to an online reservation system, especially for the free Hyundai service that comes with every new Hyundai should be a great improvement as well. In the past one had to get there early and hope one was able to get a good place in line, which was a system only people without responsibilities or appointments for work or children could enjoy. The automated phone assistant is terrible and therefore the ability to receive an update on the status of your car is terrible. I am hopeful as they rearrange their process they will be able to improve that process, whether by improving how the automate phone assistant is used in the process. More
Adding a 15 word minimum is a great way to not get people to leave reviews. to leave reviews. More
Scheduled appointment online. Took care of my car in a timely manner. Check in and check out was easy Took care of my car in a timely manner. Check in and check out was easy More