I brought my car in for a tire replacement. I called ahead to make an appt and when I dropped my car off, I was informed that the tire was not ordered yet and I had to leave my car over the weekend. They said my car would be done on Monday.

By 4pm on Monday, no one from service called me, so I had to call and inquire about the status of my vehicle. The representative told me my car was completed and I could pick it up whenever. I did not have time to pick-up my car on Mondy evening.

On Tuesday morning, they called me and aksed for the Fleet telephone # to have the bill paid (since this is a fleet vehicle). I was driving at the time, so I told them I would call back with the telephone#. Ten min later, service called me back and said they found the telephone# and that my vehicle was all take care of and I could pick-up the car whenever.

I did not have a chance to go pick-up the car until Friday. When I got there on Friday, I was told I had to pay the bill. I told the cashier that the service consultant (Sam Gilani) called me on Tuesday and told me Fleet paid for everything already. I requested to speak to the service consultant (Sam Gilani), but he was not working that day. The Parts Manager (Brian Luke) overheard my conversation with the cashier and came out and confronted me. He had the audacity to say that are all you people in the pharmaceutical field always so angry and uptight? Instead of apologizing and saying that he would look into the matter for me when Sam Gilani returns, he said we all make mistakes so I should not be so angry and uptight.

I just cannot believe how rude and unprofessional he (Brian Luke) was. Obviously the right hand does not know what the left hand is doing. Everyone is giving you different information and they don't know what theya re talking about.

I will let Fleet (Wheels) know that Commonwealth Volkswagen service is terrible!!!!!!!!!!

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I have taken my car there for service issued from when I first bought the car- worst service I have experienced anywhere. The first time I took my car in they said they would have a loner car and the car they tried to loan me was a hunk of junk- they ended up giving me a Volkswagen to drive after having to get the guy I bought the car involved- the 2nd time I took it in and did get a volkswagen, but problem still not solved with my car. Took it in today , I had made my appt last week and wanted to make sure I was going to have a Volkswagen loaner car and not have to deal with the Enterprise there. Was garaunteed that I would have a Volkswagen to drive when I got there. None available, was told by Sam that they were busy on Saturday and gave them all out. Now if I was promised one, shouldn't they have saved one for me????? I had to go through Enterprise again, car not as bad as the 1st timem but still.

I will never go back to that dealership ever!!!! I work in the insurance business and people are alway wanting recommendations and I can gaurantee I will let them know how bad they are there. Horrible.

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Great service from start to finish. Had the exact car we were looking for. Very time efficient, we were in and out quickly. Our salesman was great! We would recommend him and the dealership to anyone.

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On July 4, 2012 my father was looking for a good deal for leasing a car for me. After comparing dealerships my father came back to Commonwealth VW because it offered one of the best deals and the best customer services. Florin Nista, our salesperson, spent hours with us comparing cars and trying to find us the best deal that fit our needs. He stayed with us every step of the way, he was there during all of the paperwork and there while we paid. He made us feel important and he showed that he was not only interested in making the sale, but actually cared about gettting us the best car and the best deal and sending us home happy with the deal and in love with the car. Because of this experience and dedication to the customer I have given the highest rating possible and will gladly come back to Commonwealth VW for my next car.

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Terrible customer service. The salesman I dealt with where very rude. When I talked to the manager he didn't seem to care how I was treated!

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For two consecutive maintenance visits, I have had the misfortune of dealing with service advisor David Aguilar. This guy functions for this VW location as no more than an unscrupulous up-selling salesman, which as bad as it is, I don't even mind. What the main reason was why I have evaluated their customer service as bad is that if you refuse service on that particular visit for any reason, he takes it personally and threatens to bump your car to the end of the queue at the end of the day. If you do not have a back-up means of transportation (especially for someone like myself who lives across the county) you're left stranded. He mandates that you're not allowed to leave the premises. If you schedule a service maintenance check-up, PLEASE for your own sake avoid David Aguilera at all costs. It would save you a world of stress and headache.

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This dealership has the absolute worse customer service I have ever experienced. Not only have they broken something on my tough every time I have went to them, it's always a complete mess of grease on my interior door handles. They also shredded my steering wheel, and did not offer and repair options nor call for follow up. Highly recommend AGAINST this dealer.

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This dealership used to be fine. Now under "newish" management their customer service is horrible. Their porter damaged a new car while detailing it as we were signing the loan papers. Their repair did not take and they further damaged the car while gassing it up. The car spent days in the dealership held hostage while the dealership scrambled to get parts. The only offer of compensation offered for our multiple trips and time off work was a free two day stay at some place in Sedona, AZ which would cost us more money to get there and more time off of work. They treated us as though they were doing us a favor fixing items damaged by their employees. This was very disappointing to a repeat customer (this was the 4th car we bought there). We rated this under "service and auto body" because even though we were buying a new car, all of the problems stemmed from the porter detailing the car and then having to deal with the service department to get it fixed (which it still is not). We always felt that we got a fair price and they had a nice selection for buying new cars, although we never serviced our cars there. However, now even for our future purchasing we now can't trust that their porters won't damage the new car while signing loan papers. All of the service department employees are very rude, impatient and act like they are doing you a big favor. We've made a couple of calls to the General Manager, Mike W., who claimed in a letter that if they failed to exceed our expectations he would like to speak with us. Those messages went unreturned.

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this purchase marked my first great experience in a VW dealer. The staff were courteous, responsive, especially that my desired color trip was not available at this location and had to be delivered from elsewhere. Environment was also welcoming and friendly. I enjoyed their refreshments while the sales process was being taken place. in less than 3 hours I had purchased a new car. Thanks guys :0 )

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Raj was very helpful in pointing out the features of the car and on the test drive. He was very responsive to my questions and very helpful in getting me a good deal on my new car.

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