Community Honda of Orland Park

Thankfully it was still under warranty from Acura - UPDATED Purchased a used 2015 Acura RDX in June. Less than 30 days later there was a problem with the A/C so took it back to Community Honda since we purchase Purchased a used 2015 Acura RDX in June. Less than 30 days later there was a problem with the A/C so took it back to Community Honda since we purchased the extended warranty. It was still covered under original warranty, so they took to Acura who fixed the issue at no charge. I’m very thankful for that because after the following experience, I’m sure Community Honda would have found some way to charge us! After picking up the vehicle, my wife noticed that the shift interlock cover was missing so she contacted the service center. Somehow they “remembered” that it was missing already and said they could order the part and it’s $20. We would have noticed it was missing at the time of purchase (especially since we took note of every single scratch when making our decision) and I guarantee that Community would have replaced it to make the sale. Furthermore, I think they would have replaced a $20 part before putting the vehicle for sale on their lot. Community Honda is a dealership that my wife’s entire family (Bustos) has used to purchase vehicles (including her mother and cousins who live in the area). Every other experience was positive. We have never encountered such poor service and disregard. The vehicle is so new (to us) that the first payment isn’t due yet! It appears that before we ever take a vehicle in for service, we need to take photos of anything we feel could get damaged! We are extremely disappointed. Susan Jimenez reached out to me in an attempt to correct the issues. She was extremely helpful and replaced the cost of the part. In future dealings with Community Honda, I will be sure to reach out to Susan Jimenez. She definitely made Community Honda an option for us going forward. More

Oil change /Wheel alignment The service reps are excellent and informative without delay. Facility is well located and easy in and out service center . Will return for regular The service reps are excellent and informative without delay. Facility is well located and easy in and out service center . Will return for regular service in future on my Civic Type R. Love the car More

CRV repair Cesar was very helpful as was the mechanic who found an additional problem which bothered me. Cesar also provided a discount for the work done Cesar was very helpful as was the mechanic who found an additional problem which bothered me. Cesar also provided a discount for the work done More

Great service as usual I have to give them a 5 star review because they are, as far as I can tell, honest. They're not pushy about what my car may or may not need but presen I have to give them a 5 star review because they are, as far as I can tell, honest. They're not pushy about what my car may or may not need but present me with the facts to make an informed decision. More

Great staff great service I was assisted right away with a smile and my vehicle was whisked away for its 6000 mile check up. it was promised within an hour and that was deliver I was assisted right away with a smile and my vehicle was whisked away for its 6000 mile check up. it was promised within an hour and that was delivered. More

Excellent Jake Mueller was excellent sale representative. Will only deal with him in the future and will recommend him to others. Will highly recommend to other Jake Mueller was excellent sale representative. Will only deal with him in the future and will recommend him to others. Will highly recommend to others More

Fast and easy. This is 3rd Honda that I have purchased and the first from Community Honda. The sales team seems to be helpful. Service department is very good. Th This is 3rd Honda that I have purchased and the first from Community Honda. The sales team seems to be helpful. Service department is very good. The entire building including is clean and friendly. Service is always ready to take you home and pick you up while service is being taken care of. The 1 thing I was unhappy about was the 0.9 interest on the sales flyer did not in anyway indicate that this did not cover the CRV. To me that showed misrepresentation! More

Recent repairs Randy Pribyl once again has demonstrated his profound expertise and knowledge in Honda cars and service. He goes above and beyond with customer servic Randy Pribyl once again has demonstrated his profound expertise and knowledge in Honda cars and service. He goes above and beyond with customer service. The service area is much improved. I believe they have turned a significant corner in revamping the service department. More

Great service as always Came in and was told that service would take about two hours and I was out in less than two. Service providers were friendly and helpful. Came in and was told that service would take about two hours and I was out in less than two. Service providers were friendly and helpful. More

new crv Joe always seems to give fair prices able to order the car that I wanted Jim kept me notified as to progress of the car Joe always seems to give fair prices able to order the car that I wanted Jim kept me notified as to progress of the car More