Competition BMW of Smithtown

I recently purchased a car at Competition BMW of Smithtown. Dawn and Helga were outstanding. They were very professional and kept me updated throughout the whole process. I highly recommend them. Smithtown. Dawn and Helga were outstanding. They were very professional and kept me updated throughout the whole process. I highly recommend them. More

On a recent visit to my local BMW dealership, I had the following experience. Mohammad Sultan, the “sales manager” that had to approve my trade in and an order for a new car was nothing but rude and insul following experience. Mohammad Sultan, the “sales manager” that had to approve my trade in and an order for a new car was nothing but rude and insulting. He spoke to me like I was a child that knew nothing about BMW or cars in general and offered me $8,000 less for my trade in, which is a 2021 BMW with 9300 miles and in near perfect condition. In addition to that he was going to charge me $2,000 over the sticker price for the new car that I was ordering from the factory! Let me add that I have purchased over a dozen new vehicles from that dealership over the past 27 years. When questioned about the difference of the price of my trade he went on to say that “Your vehicle needs extensive reconditioning”. I was flabbergasted and asked what in the world he was talking about since there is nothing wrong with my car and I recently had the vehicle appraised in person by CarMax and they found no issues. He then started his spiel about the tires being dry rotted, which of course they are not. I have heard other dealers lie to customers about the same thing, so I immediately knew he was not to be trusted. I took my key back and left the dealership letting them know that I would NEVER return to a place that takes advantage of their customers. I would advise anyone who is in the market for a new/used BMW to shop around, most dealers on Long Island are part of a group of dealers, competition being one of them, be very careful and do your research. An honest dealership should never charge you more than MSRP for a car they order from the factory! They should also be honest and fair, but that is too much to hope for in these days of extreme dealer greed. I will be reporting their conduct to BMW USA, BBB, NY State Department of Consumer affairs, Dealer Ratings.com and anywhere else that will hopefully help others from getting ripped off! Caveat emptor – Let the Buyer Beware! More

I tried to order a new 230i from Competition BMW and it was a complete waste of time. The sales rep did not know his BMW products and when I asked him to check into Performance Center Delivery he refused was a complete waste of time. The sales rep did not know his BMW products and when I asked him to check into Performance Center Delivery he refused and told me I was wrong. Just a horrible experience!!!! The good news is I ordered it from another dealer nearby and he gave me an even BETTER deal! Thanks Competition BMW- I would not have gotten the deal without you! More

Competition BMW of Smithtown was nothing but amazing. I dealt with Mason Riehm who helped me get into my new BMW, X.3. Mason was nothing but patient and understanding of what I was looking for in my veh I dealt with Mason Riehm who helped me get into my new BMW, X.3. Mason was nothing but patient and understanding of what I was looking for in my vehicle as well as my price budget. I told him exactly the colors of the exterior, interior, as well as the features I was looking for. Within 48 hours, I returned my previous leased vehicle with no hassle and was in my new vehicle, all set to go. Mason is a sharp young guy who knows how to listen to a customers needs. I highly recommend reaching out to Mason as he has some great incentives and deals that will get you into your next BMW. Much appreciation Tara Lodato More

Great customer service! Would definitely use this dealership again! Our sales rep Mueed Khan was extremely knowledgeable and professional exploring all our options to find t Would definitely use this dealership again! Our sales rep Mueed Khan was extremely knowledgeable and professional exploring all our options to find the best fit for us. He made the car buying process as stress free as possible and was very patient. No pressure. Also financial advisor Akita White was great to work with answering all our warranty questions. Great job! More

2 hours for an oil change. This is Not acceptable. They have staff all over sitting around. This is Not acceptable. They have staff all over sitting around. More