Competition BMW of Smithtown

Reason for Visit: Service

I recommend this dealer: No

My Review of Competition BMW of Smithtown:
I have had my 750li for 2 1/2 yrs. The car has continually had problems. It has been in for service over & over. Competition claimed no problems existed for 1 1/2 yrs. Finally agreed to some & fixed them. Problems began again. They refuse to admit it. The Nav. system doesn't work, the car idles very rough, seat & map settings are lost frequently,the car lurches forward (even in park). I am treated as if I am imagining it all. The problems appear whether I drive or my husband. Last year the svc. mgr. said that the car had too many problems & it was time to get us out of the car. He left shortly after. No manager will even get on the phone to speak w/ us, many messages have been left. I no longer feel that this car is safe, they have it once again & I am driving an $80,000 Toyota loaner! I have never felt so frustrated.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Competition BMW of Smithtown:
I wish I could've gotten to the point to actually talk to someone so I could give a rating. Maybe everyone was just having a bad day on this day (3/15/08), but I would've thought that at least one of the three salesmen not tending to anyone would've approached me and my pregnant wife. As a current Audi owner, I was eager to switch to BMW. I'm sure they will but will definitely not come back nor recommend this place. I have since experienced a much better experience at Huntington and Manhattan BMW. I agree these cars sell themselves, but the 'professional' at Competition are pathetic.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Competition BMW of Smithtown:
I leased a 750Li in Jan. 2006. I dealt with one very professional salesman, upon delivery of the car I had to deal with a "new" salesman. Unfortunately he knew very little about the car & wasn't able to teach us much. This car needs a lot of instructions.

The real problem is service. The car has idled rough since delivery. The electronics have also been a problem. The seat never keeps it's settings, the radio & nav. settings are also lost often. The car has been in numerous (dozens) times & they can't fix it. They kept insisting that there was nothing wrong with the car. A car in this class should not idle like a paint can mixer. It is exteremly frustrating to reset all settings on this car (there are many) on a daily basis. The dealer takes the car, keeps it for days & does nothing. Now after 1 1/2 years they admit to the problems, they have seen, felt them, but they do not show up on the computer, so they can not fix it. I have been told that a regional rep must come (he has been there before, very rude)I am waiting weeks. No date is set. No one will take my calls or return them. A few months back the svc. mgr, stated that the problems were getting out of hand & they would get me out of the car if it continued. Now that mgr. is gone & no one will speak to me.

I am stuck driving a very expensive defective car & Competition BMW does not care or is not willing to make any attempts to correct the situation.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Competition BMW of Smithtown:
This was the 3rd BMW that I purchased and so far this has been by far the best experience of any purchase yet. My last 2 BMW were easy to buy because i purchased them brand new so it really came down to price. My 3rd one was actually a purchase for my brother and it was CPO'd BMW which is much more difficult to find. Darren was one of the best BMW sales people I have met he knew his product and quickly returned phone calls even on a busy saturday which is very unusual for most other dealers that I have dealt with. I dealt with him on the phone and when I got out there the car was exactly as he described which is again unusual for most dealers. I give this dealer 2 big thumbs up.

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