Competition BMW of Smithtown

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Competition BMW of Smithtown:
In the past with my mother we bought 1 car, and leased 2, I now was going there with her. She was considering getting a car, and I was definitely looking to get a 328xi. I went over specifics, I wanted a montego blue colored one and was going to be getting a 2009. So they found me what I was looking for, and I put a deposit on the car. I get a phone call 2 days later saying that there was a problem, that they accidentally didn't re-look when i put the down payment on and that car had already been sold, but they would do right by me, they found me a car with more equipment, same color just a different interior, for almost the same price. They said they would be bringing in the car from a dealership in Pennsylvania, and woould give be a cheaper rate for the cost to bring it in. I put the deposit on that car. Well I than get another phone call a few days later, and to my shock they sold that car to someone else after I put a deposit on it. Completely unethical..but nothing I could do about it!

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Competition BMW of Smithtown:
My experience at this dealership was absolutely horrible. Not only are the sales people rude and obnoxious, so is the sales manager. If I could leave ratings less than 1 I would. Definitely, definitely, would not recommend this dealership to anyone. You would think they would want to sell cars. Nope, they are the opposite. STAY AWAY FROM COMPETITION BMW in SMITHTOWN!!! You will not be happy with them. They need to replace theirs salespeople and sales manager!!!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Competition BMW of Smithtown:
I have had my 750li for 2 1/2 yrs. The car has continually had problems. It has been in for service over & over. Competition claimed no problems existed for 1 1/2 yrs. Finally agreed to some & fixed them. Problems began again. They refuse to admit it. The Nav. system doesn't work, the car idles very rough, seat & map settings are lost frequently,the car lurches forward (even in park). I am treated as if I am imagining it all. The problems appear whether I drive or my husband. Last year the svc. mgr. said that the car had too many problems & it was time to get us out of the car. He left shortly after. No manager will even get on the phone to speak w/ us, many messages have been left. I no longer feel that this car is safe, they have it once again & I am driving an $80,000 Toyota loaner! I have never felt so frustrated.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Competition BMW of Smithtown:
I wish I could've gotten to the point to actually talk to someone so I could give a rating. Maybe everyone was just having a bad day on this day (3/15/08), but I would've thought that at least one of the three salesmen not tending to anyone would've approached me and my pregnant wife. As a current Audi owner, I was eager to switch to BMW. I'm sure they will but will definitely not come back nor recommend this place. I have since experienced a much better experience at Huntington and Manhattan BMW. I agree these cars sell themselves, but the 'professional' at Competition are pathetic.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Competition BMW of Smithtown:
I leased a 750Li in Jan. 2006. I dealt with one very professional salesman, upon delivery of the car I had to deal with a "new" salesman. Unfortunately he knew very little about the car & wasn't able to teach us much. This car needs a lot of instructions.

The real problem is service. The car has idled rough since delivery. The electronics have also been a problem. The seat never keeps it's settings, the radio & nav. settings are also lost often. The car has been in numerous (dozens) times & they can't fix it. They kept insisting that there was nothing wrong with the car. A car in this class should not idle like a paint can mixer. It is exteremly frustrating to reset all settings on this car (there are many) on a daily basis. The dealer takes the car, keeps it for days & does nothing. Now after 1 1/2 years they admit to the problems, they have seen, felt them, but they do not show up on the computer, so they can not fix it. I have been told that a regional rep must come (he has been there before, very rude)I am waiting weeks. No date is set. No one will take my calls or return them. A few months back the svc. mgr, stated that the problems were getting out of hand & they would get me out of the car if it continued. Now that mgr. is gone & no one will speak to me.

I am stuck driving a very expensive defective car & Competition BMW does not care or is not willing to make any attempts to correct the situation.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Competition BMW of Smithtown:
This was the 3rd BMW that I purchased and so far this has been by far the best experience of any purchase yet. My last 2 BMW were easy to buy because i purchased them brand new so it really came down to price. My 3rd one was actually a purchase for my brother and it was CPO'd BMW which is much more difficult to find. Darren was one of the best BMW sales people I have met he knew his product and quickly returned phone calls even on a busy saturday which is very unusual for most other dealers that I have dealt with. I dealt with him on the phone and when I got out there the car was exactly as he described which is again unusual for most dealers. I give this dealer 2 big thumbs up.

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