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Consumers Auto Warehouse

Staunton, VA

not yet
rated
677 Reviews

537 Richmond Ave

Staunton, VA

24401

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Showing 677 reviews

May 08, 2024

They sell you cars with stuff wrong with it. Then they claim when the finally fix it after multiple trips of being basically called "crazy" and say they did it out of " Generosity". Brakes, roto More

by Spillingthetea2020
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Andrew Wiley, Vlad Dulgarov, KiKi Grooms
May 08, 2024 -

Consumers Auto Warehouse responded

We’re always sorry when people have trouble and this reviewer admits we made lots of effort to fix their problems - at no charge. The real problem is when people buy cars with high mileage and expect they will have no trouble ever and that everything should be free. Best of luck at the next place you buy a car.

April 26, 2021

These people will sell you a car with their bumper sticker letting everyone know you just got screwed from a buy here pay here place cause your credit is swamped. Matters worse you will get ripped of More

by Adel.brkconnect
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
KiKi Grooms
August 29, 2020

We came in towards the end of the day and they quickly got to work on our needs. They found us the perfect car with a great monthly loan. They even stayed after business hours on a Friday to finalize our More

by Steven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vlad Dulgarov, Ryan Desper
July 04, 2019

Great experience Deanna Smith at CAW helped me purchase my first car at a reasonable price and in great condition. The process only took a few days and I was very happ More

by octaviajoy35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Deanna Smith
June 04, 2019

Not that difficult I’m antoine and Consumers auto warehouse really helped me when I needed it the most. Clay was the dealer who got straight on it. More

by Hellcat2530
Recommend Dealer
Yes
Employees Worked With
Clay Warner
May 03, 2019

Got a new car I had a great experience with Deanna Smith at Consumera Auto Warehouse I would recommend her highly I had a great experience with her Thank You so muc More

by Candice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deanna Smith, Vlad Dulgarov
October 04, 2018

Tim Reilly I was ripped off at this "dealership". Don't waist your time or money. They sell you a lemon with a band aid on it. The car I was sold was suppose More

by Reilly08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vlad Dulgarov, Malik Salisbury
Oct 05, 2018 -

Consumers Auto Warehouse responded

We take our reputation seriously and work hard to address customer's problems - which is why we're usually rated so well. Sometimes, we screw up. This, however, is not one of those times. The rest of the story is... We allowed this customer to use part of their expected tax refund as a down payment. However, that refund never arrived. We called, emailed, texted, and wrote letters with absolutely zero response from the customer. They still owe us over $2000. We agreed to work on their a/c when the car was purchased but any work promised at the time of sale is contingent on the customer meeting their down payment requirement. Further, even while the tax refund was pending (and after) we made several appointments to address the customer's issue and the never showed up. Multiple times we tried to address the problem 8 months ago. So, if I were to write a review back about this customer, I'd say "Don't lend money to this customer. They don't keep their promises and they won't respond when you try to reach them. If you set up appointments for them, they won't show up. Even though they still owe you money, they expect you to perform courtesy work 8 months after they bought a car. One star - Don't do business with these customers. Andrew Wiley, Owner Consumers Auto Warehouse

Oct 06, 2018 -

Reilly08 responded

I really dont want to do the tit for tat but I will defend myself from your response. There are two sides to every story! As you said your reputation means a lot to you. Your point of view is very one sided and of course benefits you. I am happy I only put $2K down in the beginning, Considering the AC wasn’t fixed the first time. However, you’re clearly still getting the other $2K from us. Your “courtesy” work isn’t courtesy. It was something written into a contract. It was a function in the car that was listed as working at the time of sale. I’d continue but this is a review page not a court room. If you didn’t keep your promises, Why are we expected to keep ours?

July 28, 2018

Awsome Malik was awsome! Got me into a dependable really nice vehicle with a pmt that affordable. Malik and all the guys a consumer truly does everything the More

by Bane2006
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malik Salisbury
July 28, 2018

Top Notch With Every Interaction At the end of February 2018 I began looking for a car. I needed something reliable as I travel over 4 hours away several times a month for medical car More

by Meghan0124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Wiley, Leta Floyd, Clay Warner
June 07, 2018

Great Car buying experience Awesome salesman!! All the salesmen were super friendly and great to work with. I would recommend anyone looking to purchase a vehicle to go see these More

by LWilhelm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vlad Dulgarov
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