Continental Audi of Naperville

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Continental Audi of Naperville:
I highly recommend this dealer and especially Bill Manrot.
Unlike salesmen at other dealerships Bill is patient and answered all my questions over email. All other salesmen were pushy and insisted on speaking to me on the phone even after I indicated I would prefer to only be contacted by email.
He really made feel I could trust this dealership for the long haul.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Continental Audi of Naperville:
I have been servicing my Audi TT at Continental Audi for 7 years. I did not buy it there because they were not even open when I bought the car but I worked around the corner so it was conveinient to service it there once the store opened. Through the years the car had been a total lemon and it was rare that Continental was ever able to fix it right on the first try but I dealt with Robin and she was very nice and the place was walking distance to work. When the car went out of warranty after having the instrument cluster (like that is a wear item) replaced 4 times I asked for a meeting with the Audi zone manager for them to at least consider doing something about it. The service manager Mark would not arrange this meeting. It was also discovered that my CV boot was torn. Did I mention the car only had 29K miles? This was going to be the second time they replaced the same CV boot. Then it was discovered that the brake line was laying on top of the CV boot and was seriously torn and about to break. I asked them why they didn't fix this the first time when the car was under warranty since the brake line was obviously routed incorrectly either by them or by Audi from the factory. I only had the car serviced there. They told me I must have done this as it looked like the car had new brake pads. On the service before that they told me I needed new brake pads. Nothing had ever been done with the brake pads and they did not need to be replaced. Their story changed about 3 times on the brake pads. I told Mark the service manager I wanted to talk to the owner because I felt they should fix this at no charge and he said the owner was gone for the day. After a heated discussion I asked if I could at least leave the car there over the weekend till the owner got back on monday because it was unsafe to drive and he said if I was not going to pay them to fix it they would have it towed off of the lot that night. I taked to the owner much later because he works about three hours a week and he couldn't care less. He accused me of tampering with the car which I did not do but finally agreed to pay for half the parts cost and I could do the repair myself. Don't ever buy anything from any of the Continental Auto group. They don't stand behind their own work and they are rude and certainly not on your side. The only asset to their business is Robin and she should go find a job at a decent dealership.

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