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Continental Subaru

5.0

4 Lifetime Reviews

5115 Old Seward Hwy., Anchorage , Alaska 99503 Directions
Sales: (907) 562-2722

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4 Reviews of Continental Subaru

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December 27, 2016

"Wow, someone finally figured it out!"

- 4th outback

Im on my 4th vehical from continential subaru. I never buy an extended service contract due to the lousey service dept. i had to take my outback in for a recalled part. Dreading having to deal with continential motors service; i reluctantly took my car in. OMG; am i in the right place? I was greeted and my car was in the building before i even made it to the counter. The service was outstanding, efficient, and fast! "Have a coffee and a danish in our waiting area'---before i finished my delishish coffee and danish my car was ready!!!! I dont know who finally figured it out, but way to go ak subaru! You got it down. Your service dept totally rocks!

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Recommend Dealer
Yes
Employees Worked With
David Susuico ( give the man a raise!)
September 22, 2012

"After purchasing a new vehicle(Subaru) at this dealership..."

- z-pad

After purchasing a new vehicle(Subaru) at this dealership (Continental) and receiving what I would consider an average experience, I purchased a brand new engine "shortblock" from them for a used Subaru I owned. I had Continental do all machine work and assembly required to replace the shortblock, but I removed and installed the engine myself, since Continental was located many hours from my home. The new shortblock leaked oil from day one (my research showed that this defect was not uncommon with this engine type), so I brought the car to Continental to address problem. They said yes, it looked like the shortblock was likely defective, but since I had removed and replaced the engine myself, my only option was to remove the engine and bring it back to them, and if they confirmed it had a defect, they would replace the shortblock, ONLY, i.e., all disassembly, assembly, gaskets, machine work and installation labor would be my responsibility. I discussed this with them over several months and tried other methods to stop the leak in order to avoid the huge expense on top of what I had already paid. Finally, I gave up, removed the engine and made an appointment to bring it to their shop. They informed me that since 12 months had elapsed since I originally purchased the shortblock, they could now not give me even the parts replacement that they had offered before, and they were sorry about that! Bottom line- I purchased approximately $5000 in parts(including a brand new shortblock, machine work, and assembly labor and received a completely defective engine. I ended up purchasing a used complete engine elsewhere and installing it. I am very unsatisfied. Will only do business with this dealership if it is unavoidable.

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Recommend Dealer
No
Employees Worked With
Jake - service dept.
August 17, 2012

"We have owned Subarus for over 40 years, always purchased..."

- cmichins

We have owned Subarus for over 40 years, always purchased from Continental Motors and serviced there as well. Jake Engstrom has been one of the service writers for as long as I can remember and we always try to go to him when we need work done. He is very knowledgeable and patient. Recently we took our Tribeca in for work on the struts. Due to some unseen problems with corrosion, they were not able to complete the work by the end of the day, so we were offered a loaner car until the work was completed the next day. When I went to pay the bill I asked if they had a senior discount and was given one. The shuttle service offered by Continental is very efficient. I was home in less than an hour from the time I dropped off our vehicle. This is just one of many good experiences we have had with Continental's service department.

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Recommend Dealer
Yes
Employees Worked With
Jake Engstrom and Shuttle Driver (Butler)
August 16, 2012

"The service is excellent from the moment I make the phone..."

- dianalg

The service is excellent from the moment I make the phone call to schedule the appointment. They have a great system that gets customers in and out of the service department. If not, there is a shuttle that does a drop off and pick up. Everything is explained very well with patience and never in a condescending manner. I would also like to recognize all of the "behind the scenes" employees (i.e.: mechanics) who are actually the reason the system works so well. They are quick and competent! Thank you Continental Motors . . this is my first Subaru and I love it!

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Recommend Dealer
Yes
Employees Worked With
I work with different employees during my oil change visits and they are all excellent.
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