This review, although not fully directed at this dealership, I am posting to warn consumers of the potential out come from dealing with these dealerships owned by the same people. I would hate for someone else to buy from a Ford dealer but not be able to get service from a local one.
Let me tell you about my Mike Reichenbach and Conway Ford experience, I purchased a 2003 F250 from this dealership with what was claimed to be 103,000 miles. (Buyers order, Sales paperwork, and all finance paperwork stated this mileage.) After everything was done and the sale was finalized I had them do any needed repairs to the truck ($1600). I got the truck back from their shop after it took them almost 2 weeks to do 10 hrs worth of work and proceeded to travel to see my grand-daughter’s birth. I made it just outside of the South Carolina line when the truck began pouring oil out from underneath the hood. Luckily there was a Ford dealership at the exit I took. (Mike Murphy Ford, Highly recommended!!!) Their techs examined the truck and found that the oil pressure switch had been damaged during the work I had done. We had to spend the night in order for them to get the part in. Needless to say me and my wife missed the birth due to this. After leaving Mike Murphy Ford we continued our trip without further incidents. Upon arriving back in Florence I ordered a new dash cluster since the odometer was blacked out when I received the truck. I took the new cluster in to Mike Reichenbach Ford because it had to be programmed to my truck. When the technician replaced my gauge cluster he approached me in the waiting room and asked me how many miles did I state were on the truck. I told him that all the paperwork I had said 103,000 and he informed me that there were actually 267,000 miles on it. I approached John Burke, Sales Manager, with the situation and asked what they were going to do about it. They offered to buy the truck back for what I had paid for it but I had already invested a lot more than that in it. They paid off the extended warranty that I had purchased with the truck because of course that was void now due the fraud of it having different mileage than what was told to me. This dealership never once offered me any compensation for the loss of value that I now suffer due to their business practices. Mike Reichenbach called me and offer to fix a still existing water leak , that I had since their original service, and a free oil change. I reluctantly took the truck back to their shop and figured maybe this time would be better. WRONG. I had my truck returned to me with the same water leak and now the oil pressure gauge dropped to no pressure at idle. Assuming that they had damaged another sensor I replaced it but to no avail. A few weeks later, you guessed it, truck won’t start. When Mike Reichenbach hears about the problem, he asked that the truck not come back to his dealership. I of course had NO problem with that. I had my truck towed to Conway Ford. Conway Ford examined the truck and diagnosed that it needed a high pressure oil pump.($2700). After that news I told them that I would get in touch with them the next day on whether to proceed or not. An hour later my wife gets a call from the service adviser. He informs her that they have gotten a phone call from above and told not to work on my truck. Reason not given. Mike Reichenbach then tells my wife that he will pay to tow my truck anywhere except one of the dealerships that he is affiliated with. Let me explain. Mike Reichenbach has a silent partner named T.J. Johnson. TJ owns multiple dealerships in the area including Conway Ford. Mike Reichenbach was more worried about Conway Ford finding out the issues with my mileage and the lack of quality work performed in his shop, than me being able to get my Ford truck, bought from his Ford dealership, repaired at another Ford shop where I could have received the Ford 2 year warranty on parts and labor. I ended up taking my truck to a recommended garage owned by a mechanic that has been working on International motors for over 20 years. The mechanic examines my truck and finds that when the free oil change was done to my truck Mike Reichenbach’s technician had broken the plunger that retains the oil in the filter when you shut off the truck. Not only did he break the piece and drop in into my motor, he also left the remains of the piece in the canister. When the technician who did the oil change was asked, he admitted to breaking it and leaving it in the motor. He stated that he figured that the oil pump screen would catch it. Upon removing the oil pressure regulator my new mechanic found some of the plastic pieces stuck in the seat for the regulator. This caused the no pressure at idle along with leaving me with a free flowing oil pressure system that stops diesel trucks from running. He then removed the IPR valve only to find more plastic collected all over the screen for it. After these things were replaced and cleaned I had him go over the whole motor. He found the water leak, it was a clamp that had never been tightened up when Mike Reichenbach’s dealership did the original work along with other problems that were supposed to have been repaired. Mike Reichenbach Ford also decided to send their service manger along with one of their "techs" down to question my new mechanic about what was wrong with my truck. Now remember that they refused to work on it, refused to have any of TJ Johnson's dealerships work on it, but had the nerve to drive to my mechanics shop and try to get involved in his repairs. After 6 months of headaches after headache and multiple thousands of dollars spent to fix problems caused by trusting Mike Reichenbach Ford I ask that anyone who ever evens considers doing business with Mike Reichenbach Ford or his associates PLEASE, PLEASE, PLEASE, DO YOUR SELF A FAVOR AND RUN ELSEWHERE.
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