We had a ford Windstar that had a few problems. One was that it kept shutting off when it switched into 3rd gear and also there was an electrical problem resulting in a continual draw on the battery and the vehicle having no lights at all. We took the van into the dealership to have it repaired. The parts department told us that they would need to replace the instrument panel "For starters". We asked them if they had found the problem and they told us "No". We asked them why they wanted to replace the instrument panel if they could not fix what was causing the electrical problem. We thought that if the problem was still there and we paid the over 7 hundred dollars to replace the panel the new panel would just short out as well. We kept going back and forth with them and the outcome was that the repair bill would just keep going up with no end in sight until they finally found the problems. Faced with skyrocking and never ending bill, we decided to go ahead and trade the van in for a new Ranger. The salesman we spoke to went back to the parts department and came back to us and told us that the parts guy said the van wasn't even worth $1500.00, but he was willing to give us that in trade. This was a 2001 Windstar with only 86,000 miles on it. We asked the salesman what they would do with the van and he told us that they would sell it at an auction for parts. We went ahead and bought the Ranger and went home. a few days later I walked out of our garage and lo and behold I look down the street and see my Windstar sitting in a neighbor's driveway! I couldn't believe it! I knew there was no way Conway Ford had discovered the problems and fixed them in just a few days. I went and spoke to the neighbor who told me that her sister had been test driving the van and that it kept cutting off on her while she was driving it and also that she had no lights. I was shocked that the van was on the road still in the unrepaired and potentially dangerous condition that had brought us to trade it in. I warned her about the van, telling her that we had owned it and that it was not fixed. Then I went home and looked it up on Conway Ford's website. There sat my van (I compared the VIN numbers and yes it was definately our former Windstar) for sale for over 8 thousand dollars!! I could not believe it! They cheated us out of our trade in, lied about sending it to auction and put it on their lot even though they were fully aware of the problems that Van was having! That would have been a golden cash cow for them- sell the van for a lot of money after only "giving" us $1500.00 for it, then when it had problems the new owners would have brought it back for repairs thus giving Conway Ford even more money. I contacted Ford Company and told them about the problem. Ford Company did not seem to care that we had been taken advantage of, they were only concerned that Conway Ford was selling an uncertified used car. The van finally disappeared from Conway Ford's lot, but no one from either Conway Ford or Ford Company ever got back with us to try and resolve our situation. I guess Ford just has way too much money to worry about losing a customer. In the future we will NEVER, EVER go to Conway Ford for anything, nor would we ever recommend that company to anyone. We are also done with Ford products.
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