Conway Ford Inc

I recently visited Conway Ford to have the transmission rebuilt in my wife's van. In the process of rebuilding it they managed to tear the exhaust manifold to pieces. They stripped the studs, stripped th rebuilt in my wife's van. In the process of rebuilding it they managed to tear the exhaust manifold to pieces. They stripped the studs, stripped the nuts, didn't seat the collar properly and now I have an exhaust leak. They then proceeded to tell me that this wasn't their fault and that this would have happened to anyone who rebuilt this transmission. I said well that's why I'm here at the dealership, I was relying on your expertise to NOT tear this thing to xxxx and back doing such delicate work. THEN they wanted $500 to install a new manifold, I can order the manifold right now from Autozone for $60.... I talked to the service rep, the service manager, and finally the general manager. They all gave me the same line of BS, not our fault, bolts strip sometimes, it would have happened to anybody, blah blah. I will never, ever give Ford one shred of business again in my life. More

They took advantage of me on price and quality. i bought a car knowing the damage and another dealer told me that they received the insurance and was to pass it along to the buyer and did not do that. a car knowing the damage and another dealer told me that they received the insurance and was to pass it along to the buyer and did not do that. More

I had just moved down to Conway for school and my check engine light went on in my 2006 Mustang. I took it to be diagnosed and it came up that my egr sensor had a problem. I then took it to Conway Ford t engine light went on in my 2006 Mustang. I took it to be diagnosed and it came up that my egr sensor had a problem. I then took it to Conway Ford to have further testing done and they said that my egr sensor and valve went bad and also that it gunked up my throttle body. I asked what the cheapest possible option was and they quoted me at $450 and that and qouted me the times it would take and around how much maintenance would be. When I went to pick it up they told me that they had to do more to clean the throttle body and they had to bring the price up to $660. I later went on to find out that the hours Ford has it written up to do and the hours they quoted me were completely off and they made me pay way more then what it should have been. Overall I am completely displeased with this service department and will never take my car back there. More

We had a ford Windstar that had a few problems. One was that it kept shutting off when it switched into 3rd gear and also there was an electrical problem resulting in a continual draw on the battery and th that it kept shutting off when it switched into 3rd gear and also there was an electrical problem resulting in a continual draw on the battery and the vehicle having no lights at all. We took the van into the dealership to have it repaired. The parts department told us that they would need to replace the instrument panel "For starters". We asked them if they had found the problem and they told us "No". We asked them why they wanted to replace the instrument panel if they could not fix what was causing the electrical problem. We thought that if the problem was still there and we paid the over 7 hundred dollars to replace the panel the new panel would just short out as well. We kept going back and forth with them and the outcome was that the repair bill would just keep going up with no end in sight until they finally found the problems. Faced with skyrocking and never ending bill, we decided to go ahead and trade the van in for a new Ranger. The salesman we spoke to went back to the parts department and came back to us and told us that the parts guy said the van wasn't even worth $1500.00, but he was willing to give us that in trade. This was a 2001 Windstar with only 86,000 miles on it. We asked the salesman what they would do with the van and he told us that they would sell it at an auction for parts. We went ahead and bought the Ranger and went home. a few days later I walked out of our garage and lo and behold I look down the street and see my Windstar sitting in a neighbor's driveway! I couldn't believe it! I knew there was no way Conway Ford had discovered the problems and fixed them in just a few days. I went and spoke to the neighbor who told me that her sister had been test driving the van and that it kept cutting off on her while she was driving it and also that she had no lights. I was shocked that the van was on the road still in the unrepaired and potentially dangerous condition that had brought us to trade it in. I warned her about the van, telling her that we had owned it and that it was not fixed. Then I went home and looked it up on Conway Ford's website. There sat my van (I compared the VIN numbers and yes it was definately our former Windstar) for sale for over 8 thousand dollars!! I could not believe it! They cheated us out of our trade in, lied about sending it to auction and put it on their lot even though they were fully aware of the problems that Van was having! That would have been a golden cash cow for them- sell the van for a lot of money after only "giving" us $1500.00 for it, then when it had problems the new owners would have brought it back for repairs thus giving Conway Ford even more money. I contacted Ford Company and told them about the problem. Ford Company did not seem to care that we had been taken advantage of, they were only concerned that Conway Ford was selling an uncertified used car. The van finally disappeared from Conway Ford's lot, but no one from either Conway Ford or Ford Company ever got back with us to try and resolve our situation. I guess Ford just has way too much money to worry about losing a customer. In the future we will NEVER, EVER go to Conway Ford for anything, nor would we ever recommend that company to anyone. We are also done with Ford products. More

I just purchased a used 2003 Explorer and traded in my '94 Explorer which, by the way, was a great, trouble-free vehicle that just kept going. I loved it! This purchase couldn't have been a better experie '94 Explorer which, by the way, was a great, trouble-free vehicle that just kept going. I loved it! This purchase couldn't have been a better experience. I found my 'new' Explorer on their website and it was exactly as advertised .... which isn't always the case. It was fairly priced and in perfect condition. From my initial phone call to Conway Ford to signing on the dotted line, this was a very pleasant experience. My salesperson, Joe Haiden, was outstanding. He's courteous, friendly, knowledgable, reliable - a real sales pro. I couldn't recommend him more highly. Suffice it to say that based on my experience, you couldn't go wrong purchasing a vehicle here. <br>Kudos to Conway Ford and it's fine staff! Your customer service is outstanding. More