Copeland Toyota Scion

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: David MacCormick & the Entire Service Dept Staff

My Review of Copeland Toyota Scion:
Nothing else needs to be said about Copeland Toyota's Service Department. The service I received was extremely curtious and very professional. From the moment I pulled into the service bay to my payment for services rendered and departing, I was treated like family. In fact, I didn't even feel like a customer. And if you don't know it, that's a good thing. I beleive Toyota is an great vehicle, but every vehicle needs to be serviced. And it's the service that ultimately makes the driving experience enjoyable.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: service

My Review of Copeland Toyota Scion:
They meet me at the car and walk me through every step of the way. The waiting area is very comfortable and the car is ready when promised. Everyone is very friendly and helpful and answers all of my concerns and questions. Plus they have free coffee.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: various

My Review of Copeland Toyota Scion:
my experience at Copeland Toyota Scion was terrific from the folks thats greet you when you drop off your vehicle to the person taking payment. They took the time to explain to me the issue with my vehicle and what was done to correct it. I felt the service was excellent and would and will bring my vehicle back anytime.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Rob and John

My Review of Copeland Toyota Scion:
I've been to this dealership for service/repair on my Toyota a dozen times. Unlike other dealerships I've been to, at Copeland Toyota, I am always greeted immediately and there is always someone there to listen to my concerns. The wait time when my vehicle is being serviced/repaired is always reasonable. The staff is friendly and there are massage chairs in the waiting room!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: John, Dave and many others in service

My Review of Copeland Toyota Scion:
Since the day I purchased my car 5 years ago, every interaction I"ve had with Copeland has been great. From looking at the car, to financing, to a new owner session, to service where they accommodate your schedule and needs, Ihave been pleased. Everyone is exceptionally helpful, friendly and works hard. I recommend Copeland to everyone who mentions considering a car -- and when I start to think about purchasing a new car, staying with Copeland is one of the reason (in addition to reliability... but there are other manufacturers who also have a reliable product) that I think of staying with Toyota.... but if you don't continue to have a convertible, I'm not sure what I'll do.

Anyway, Copeland provides a great experience.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gordon Chin

My Review of Copeland Toyota Scion:
I would like to give a favorable rating because of their respect for a potential buyer, their courtesy, friendliness, and their willingness not to play hardball or games but offer a fair deal. Prior to my visit, I had an unpleasant visit to another dealer who played games about pricing of the car. The salesman recognized our intent and gave a tremendous effort to get the deal done. So I was quite satisfied with the whole buying experience. I would definitely recommend it and would consider returning to buy another Toyota or a Scion. Thanks

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Arthur Lemieux

My Review of Copeland Toyota Scion:
The whole experience at Copeland Toyota was a very positive one for us. The friendliness of the staff was great. The salesperson we had, Arthur Lemieux, was very knowledgeable and helpful, answering all of our questions. He did not try to talk me into something I did not want and even suggested looking at pre-owned vehicle. He never resorted to high pressure tactics to make me feel pressured into a sale. I feel we got a good deal and was very pleased with the whole exprience. I would recommend this dealership to anyone interested in buying a car.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: John in Service,and Customer Service Desk Rep.

My Review of Copeland Toyota Scion:
Since purchasing our 2005 Toyota Highlander Limited NEW in 2005,we have relied on Copeland Toyota for all of our service needs. The staff is always friendly and of assistance whatever the need. I have found the service to be great and always on time. Overall I would Highly recommend this dealership.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: George Khory and all service staff

My Review of Copeland Toyota Scion:
This is the third car that I have purchased from Copeland. I cannot say enough about the people there,from the sales department to the service departemnt. My overall experience whenever I go has alawys been positive and pleasant! I have and will continue to recommend Copland to my family and friends. In fact, some peole think I am nuts b/c I go to a "dealer" for maintance. I however, trust Copland and find the experience great! K. Lema

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Franco Leonard and Steven Buchanan

My Review of Copeland Toyota Scion:
Franco Leonard helped me select and purchase my 2008 Highlander. He was extremely helpful when it came to pointing out the features that I had told him that I needed and wanted in a vehicle. He was most professional and never tried to pressure me into a vehicle that was more than I had in mind.

Steve Buchanan explained all the financial issues for me and arranged the best plan for me.

The profesional behavior of both men was most appreciated.

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