Copeland Toyota Scion

Copeland Toyota Scion
970 West Chestnut Street
Brockton, Massachusetts 02301

Sales: (508) 584-2440
Service: (508) 584-2440
Parts: (508) 584-2440

Manufacturers: Toyota, Scion


Need a New Car?

Dealership Amenities
Café
Arcade
Massage Chairs
Drive-in Service
LCD TVs
Kid's Play Area
Shuttle Service
Customer Rentals
Parts Store
Spacious Waiting Area
Nintendo Wii
After Hours Drop-Off
Drive-In Service
Free Coffee
Free WiFi
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 PM - 8:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: 11:00 AM - 5:00 PM



Twenty-Four Month Rating: 4.9/5

Overall Score: 5 Star Rating4.9



About Copeland Toyota Scion
Certified: Copeland Toyota Scion
This dealership is a DealerRater.com Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Copeland Toyota Scion has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater.com Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconcilation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Copeland Toyota Scion
Copeland Toyota Scion is a full disclosure dealership. Checkout our frequently asked questions page at copelandtoyota.com to find out why. We have been in business for nearly 40 years. Copeland Toyota is the recipient of the 2008 Toyota President's Award, which recognizes our dedication to customer service.

Bill Giordano
1/30/2010 5:40:49 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: John Carlson

My Review of Copeland Toyota Scion:
Engine light came on. My wife needs car for appointments with clients and must have a car she can rely on. She called Copeland Toyota right away; they gave her an appointment that same day and took care of problem that caused engine light to come on.
Our experience with Copeland Toyota's service department has been consistently excellent with attentive and dependable personnel. We stopped buying our Toyotas from a dealer much closer to home because their service department was unattentive and undependable.

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cornpone
1/29/2010 11:19:06 AM

Overall Score: 4 Star Rating   4.4  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: John Carlson

My Review of Copeland Toyota Scion:
Generally I find Copeland Toyota service department to give you the service you want or need, not extra services the dealer is trying to sell. Other dealers are constantly trying to push additional services on you, haven't had that experience at Copeland.

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1986bobsgirl
1/28/2010 10:56:01 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: can't remember names

My Review of Copeland Toyota Scion:
I always bought my Toyotas and had them serviced at the Clair dealership in West Roxbury. Eventually I moved from West Roxbury to Bellingham, Mass. It is a distance of about 45 miles. I never had a problem with Clair. The service writers were pleasant and my 1989 Camry lasted thirteen years. I then bought a RAV4 from Clair and then traded it in for a newer model. Soon after I bought the second RAV4, Clair sold its dealership to Prime. I still continued with Prime but something had changed at the dealership. There were always new people at the service counter. I continued with Prime until one day I went in for regularly scheduled service and to have the tire pressure light reset (caused by Prime on a previous service visit). I thought all was fine until halfway home when the tire pressure light came back on. I called Prime and the man I spoke to was sympathetic and told me to come back the next day. Because of the distance, I told him it was an inconvenience for me to drive that distance again. I also told him I would not come back to Prime and since that time, I have been true to my word. One day while in Brockton, I saw a billboard advertising Copeland Toyota. I dropped in and the dealer fixed the tire pressure warning light without charge. I was impressed with Copeland and began to bring my RAV4 there to have it serviced. So far, I have been very satisfied with Copeland. Although Copeland in Brockton is probably farther away than Clair in West Roxbury, I continue to go to Copeland. So far they have met all my expectations of what good service should be.

Now here is a story not related to the service I received at Copeland yesterday. Today I was driving to the veterinarian with a dog and a cat in the car. It was snowing a bit. As I turned left into the veterinarian's parking lot, a 22 year old boy in a Grand Prix wasn't watching what he was doing. He rear-ended my RAV4 and caused damage to the right rear pushing the bumper against the back tire. I was strapped in, the dog was strapped in, and the cat was in the very rear in a carrier. Luckily, I wasn't hurt, the dog and cat did not get hurt, and the driver of the Grand Prix and his passenger were not hurt. However, the Grand Prix's front end suffered substantial damage.

As a side note, I am unhappy to hear of the acceleration problems drivers of certain Toyota models are having. I hope Toyota can resolve the problem and regain Toyota lovers' trust and bragging rights about Toyota's reliability.

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kcheverie
1/28/2010 7:53:14 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ivan and Allan Pires

My Review of Copeland Toyota Scion:
I had a wonderful experience using Copeland. Ivan worked with me to find a lease and vehicle to fit my budget. Once in the door, Allan put me right at ease. He possesses the perfect blend of friendliness and professionalism. I never felt pressured once. I have and will continue to recommend Copeland to anyone I know looking to buy a car. Thanks for a great experience!

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THELAROS
1/28/2010 1:40:29 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tony Petti

My Review of Copeland Toyota Scion:
My husband and I would like everyone to know that; We had a GREAT EXPERIENCE DOING BUSINESS AT COPELAND TOYOTA. Laura was very professional and got all the paper work done with no stress at all for us. Tony Petti the sales person was extremely knowlegeable about the product he work with, and my husband really liked work with Tony because of his honesty, and because he gives you time and space to think about the deal, he does not tell you something because you want to hear, he tells you the way it is. And as a great sales person he is NOT breathing on your neck asking you ...we got deal??? Tony answered every single question we had about the Camry LE that we were buying. We left the store with a great feeling that we did a great deal.
And we (girls) always like the fact that our husbands are happy when spending money on us...lol
Husbands happy, wives happy even more.

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Randylai
1/21/2010 7:05:13 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: William Mok

My Review of Copeland Toyota Scion:
I would definitely rate the dealer and the services he provided a 5 + if I am able to. Being my first time purchasing a car, I am not sure about the process and the paperwork that comes with buying a new car. However, my dealer William Mok ensured that I understood each and every step regarding the paperwork. That being said, William made sure that the pricing and everything were suitable for me; as I am currently a college student with tons of debt already. When I was rating the “friendliness” section, it should have been “Buddy” instead because unlike other dealers I had been to which only care about selling cars, he cares about my safety and even taught me valuable experiences as a driver to ensure that I have a safe and an enjoyable time driving. My overall experience at this dealership gets a 5 out of 5 and I would definitely recommend this dealer as I am very satisfied with the car, the service, and the experience I received at Copeland Toyota.

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Randylai
1/21/2010 7:03:03 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: William Mok

My Review of Copeland Toyota Scion:
I would definitely rate the dealer and the services he provided a 5 + if I am able to. Being my first time purchasing a car, I am not sure about the process and the paperwork that comes with buying a new car. However, my dealer William Mok ensured that I understood each and every step regarding the paperwork. That being said, William made sure that the pricing and everything were suitable for me; as I am currently a college student with tons of debt already. When I was rating the “friendliness” section, it should have been “Buddy” instead because unlike other dealers I had been to which only care about selling cars, he cares about my safety and even taught me valuable experiences as a driver to ensure that I have a safe and an enjoyable time driving. My overall experience at this dealership gets a 5 out of 5 and I would definitely recommend this dealer as I am very satisfied with the car, the service, and the experience I received at Copeland Toyota.

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mschofield
1/20/2010 5:02:33 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: 2

My Review of Copeland Toyota Scion:
I have bought two cars from Copeland and have had service done too. They significantly beat Boch's price and were very fair and honest. Like any dealer they try to upsell you, but take no for an answer. The dealership is the best I have dealt with in the Boston area.

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George Wyatt
1/15/2010 7:17:52 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Max Reed and Alan Pires

My Review of Copeland Toyota Scion:
Believe me I did tons of research before purchasing my new Venza. I probably contacted 10 Toyota dealers looking for prices and information. Copeland was by far the most honest and straight-forward of any of them. Max Reed was very helpful throughout the whole process, which orginally started with the cash for clunkers program. He gave honest answers to my questions and if he didn't know he told me so and would find the answers. I heard some "great stories" from some of Copeland's competitors. I would definitely recommend them to anybody. Actually I recommended them to my neighbor and he bought his car there too!!

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Arthur B.
1/14/2010 1:28:52 PM

Overall Score: 5 Star Rating   4.7  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: William Mok

My Review of Copeland Toyota Scion:
Excellent pleasant experience recently with salesman, William Mok leasing a new auto. He was very knowledgable, very professional and very very helpful throughout the entire process and was able to drive the new vehicle home as Copeland was very efficient in processing the paperwork right away.

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