Copeland Toyota Scion

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brian Dombrowski, Joe Avilla, Steve Hurley & Laura WIlliams

My Review of Copeland Toyota Scion:
This was the best car buying experience I have had to date. After sending an e-mail inquiry to the dealership about a used Sienna I received a very helpful e-mail from Brian Dombrowski listing the price, availability and features as well as financing specials on a new Sienna. After more research and talking with other dealerships we decided to buy new. Brian's interaction with me was always professional, respectful and informative. Since we had similar quotes from more than one dealership it came down to which dealership we wanted to do business with. After reading other reviews we decided to go to Copeland. We worked with Joe Avilla and Steve Hurley who were also very curtious, professional and friendly. No sales tricks or "how much do you want to pay" tactics. Laura Williams took care of the financial paperwork quickly and was also a pleasure to work with. Overall we were very pleased with our experience with Copeland Toyota and would recommend them to anyone in the market for a Toyota.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sean Richards and Laura Williams

My Review of Copeland Toyota Scion:
When I decided to take the leap and buy a new car to replace my 20 year old truck under the Cash for Clunkers program, I wanted to check out the Scion XB. I headed for Copeland for a look around. Once there, I was introduced to Sean Richards who got me right out for a test drive in an XB. I loved the car but wanted one with less options. We got the paperwork for the government all done and Sean took care of getting the car that had what I wanted and arranging for financing. Once we got the okay from Uncle Sam, Laura went over all the financing and the optional programs and Sean took charge of having my hand controls installed in accordance with the Toyota mobility program. Any time that I had questions, Sean always had answers and he always called me back. Finally, the big day arrived for me to pick up the car and everyone was so friendly and just as excited as I was about it. I love my car, I loved the service and I will recommend this dealer to anyone interested in a Toyota product. I'm thrilled to have done business with such a superior dealer.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Stan Morrill

My Review of Copeland Toyota Scion:
I was very well satisfied with Copeland. I was treated very fairly and with professionalism. Stan Morrill was great and answered all my questions I had concerning my new purchase. My experience with the Parts and Service department I found they treated me fairly. They conducted themselves in a professional manner and I was taken care of on a timely basis.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: IDK

My Review of Copeland Toyota Scion:
I have had only good experiences with Copeland Toyota. I purchased my 2006 Corolla from them in 2006--and was impressed then with their efficiency and the respectful way everyone worked with me throughout the process. They described the possibilities available--and then listened to what I wanted to buy rather than simply what they wanted to sell. The sales person checked computer inventories throughout the Boston metro area and--even though I did not believe him and had to go to many (four) of the dealerships myself--he was entirely accurate in his assessment of what vehicles were available in the Boston metro region. Since then, the service has been impeccable (even though, as some of the service reps have pointed out, my car sports a very small Detroit Tiger sticker here in Red Sox nation!!!). It's a bit pricey, relative to independent mechanics--but the service needed is completed within the time frame described. In addition, they make it very easy to schedule service appointments, both by phone and on-line. One time, a service rep went out of her way--I did not request this service--to let me know that they could let me have a loaner vehicle while the service was being completed. I have recommended Copeland Toyota to everyone interested in purchasing a Toyota product.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sam, Steve,Dave,John, George

My Review of Copeland Toyota Scion:
Copeland Toyota Scion is a professionally run dealership. The management is very capable in all phases beginning in the sales process, to finance, and wonderful service.
Their pricing is extremely competitive in both sales and service.
The facility is state of the art and immaculate--it is a pleasure to purchase and get service in such an appealing atmosphere from the finest personell.
I am a repeat sales customer, Copeland does all my service and would not consider going anywhere else.
Thank you Copeland and looking for many more years of satisfaction from your dealership.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Don't recall names

My Review of Copeland Toyota Scion:
The service is always great at Copeland Toyota/Scion. The customer service representatives are always friendly and helpful. The prices are reasonable. I've always had my Prius serviced at Copeland Toyota/Scion. I purchased my Prius at Copeland Toyota/Scion over the phone - and the price was by far the lowest of any dealership I contacted.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Sean Richards and Steve Hurley

My Review of Copeland Toyota Scion:
I was very pleased with my overall experience with Copeland Toyota. I would recommend it to anyone who is looking to purchase a new or used Toyota. I had called them and spoken with Steve Hurley looking for what they would give me for my trade after having a terrible experience with another dealership. He was able to check with their appraisers and give me a rough estimate of what they could give me for my trade, sign unseen. I went in, they had exactly what I had wanted, certified with low miles, they gave me more than what I had expected for my trade and also took money off of the vehicle I was purchasing. I was given the salesperson Sean to assist me. He was very pleasant and professional. I bought the vehicle with them. The overall process was done in about an hour, from test drive to paperwork. This is my second Toyota, and first I had purchased with them. When it comes time some day to by another Toyota, I will certainly head to Copeland again.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sydnie

My Review of Copeland Toyota Scion:
The salesman is great. He helpful person and he explain a lot things to me. Thank you William Mok..... I will see you "William" my next car trade-in someday.........
My new car good. ..................................................................

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: David MacCormick & the Entire Service Dept Staff

My Review of Copeland Toyota Scion:
Nothing else needs to be said about Copeland Toyota's Service Department. The service I received was extremely curtious and very professional. From the moment I pulled into the service bay to my payment for services rendered and departing, I was treated like family. In fact, I didn't even feel like a customer. And if you don't know it, that's a good thing. I beleive Toyota is an great vehicle, but every vehicle needs to be serviced. And it's the service that ultimately makes the driving experience enjoyable.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: service

My Review of Copeland Toyota Scion:
They meet me at the car and walk me through every step of the way. The waiting area is very comfortable and the car is ready when promised. Everyone is very friendly and helpful and answers all of my concerns and questions. Plus they have free coffee.

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