My experience with Coral Springs Honda during my last visit wasn't the best. I might consider other alternatives at this point.
During this last visit several things didn't go right. First, I was charged for a service that was never authorized (OR PROVIDED to my vehicle). It wasn't until I got to my car that I took a closer look to my bill that I noticed the charge for "nitrogen fill." This service was never mentioned by my service advisor, approved by me, and worst yet, NEVER PROVIDED, BUT FULLY CHARGED in my final bill. I have lost trust in this service department. It appears that I will always have to be on the look out...Second, after driving away I began noticing a strong odor of coolant. I thought the mechanic overspilled some and the car was burning the excess...NOT ACCEPTABLE, but I wasn't going to make any more issues about it. Third, about half hour later, my car lost power, backfired and a blue/white smoke came out of the exhaust as I was doing 50 mph (this happened twice)...I have never experienced this in my vehicle. Since I was already picking up my kids from school, I had to make an extra trip to the dealer to investigate this new issue. The Honda service foreman (along with Mr. Brannon Smith) determined that the oil was overfilled, so he took the car back to the shop and place the correct amount of oil. Later on at home, having further questions regarding the incident, I emailed the dealer (under the tab "ASK a TECH" at Coral Springs Honda) with a question about how the overfill of oil affected my spark plugs and any other sensors...I never received a response. So, no peace of mind...Now, who knows if the spark plugs with last the expected time or if any sensors will go bad due to this negligence. Today, I had to go back due to some noise on the brakes (installed by the same dealer last week). The shop foreman told me that the noise might have come from some metal that was placed too close to the car brakes...I hope I have no more "surprises" from this last maintenance on my 2009 Honda Civic.
So, as you see, several things didn't work out during my last visit to this place, even though I spent over $600. Would I be back with my Odyssey and Civic to this dealer again? Or would I ever recommend this dealer to any friends or acquaintances? I probably will find another place.
Assistant Manager Brannon Smith offered two free oil changes for all the inconvenience...REALLY?? The least management should have done is to refund me for all time LOST and Multiple Visits back to the dealer (to correct their own mistakes). The reader must judge for themselves if they want to take a chance at this place.
Finally, Mike Rasmussen, President of Coral Springs Automall sent me an email expecting 100% satisfaction and to provide them with an Excellent evaluation (for their service?) when or if Honda HQ contacts me. I responded to Mr. Rasmussen with the same comments I posted here. I am still waiting to hear from him...
I Recommend This Dealer:
Jackie, Brannon, Tech:2797, service foreman
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