Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Great service Tim really helped me out when our extended warranty coverage declined our claim for repairs to a/c. Dodge should cover all of it due to poor design, l Tim really helped me out when our extended warranty coverage declined our claim for repairs to a/c. Dodge should cover all of it due to poor design, location almost guarantees corrosion will make it fail. More

Wonderful service I came in for my scheduled Oil change and NY State inspection. It was completed fast and accurately. I would definitely recommend the service departme I came in for my scheduled Oil change and NY State inspection. It was completed fast and accurately. I would definitely recommend the service department here at Cortese! More

Great service As usual we came in for regular service. It was done quick and through. We had oil change and tire rotation. It took all of an hour and we were on our As usual we came in for regular service. It was done quick and through. We had oil change and tire rotation. It took all of an hour and we were on our way. More

Service of jeep I was in Rochester for a visit and was having some trouble with my jeep they took me in right away they were helpful friendly and I would recommend I was in Rochester for a visit and was having some trouble with my jeep they took me in right away they were helpful friendly and I would recommend them to anyone great to do business with More

Awesome customer service! Inspection was due and as always the service is great. Tim makes sure I have what I need while waiting for my car. The wait wasn't long. Five thumbs u Inspection was due and as always the service is great. Tim makes sure I have what I need while waiting for my car. The wait wasn't long. Five thumbs up for team at Cortese. More

Hands down best service team in the area!!! I bring my truck here for service all the time, the service team here is hands down the best in the area from the people making the appointments the s I bring my truck here for service all the time, the service team here is hands down the best in the area from the people making the appointments the service advisers the mechanics and the shuttle guys!!! Thanks again. More

Wheel bearing replacement. Work done professionally and quickly. Good customer service. I have dealt with the same representative for other matters and been equal replacement. Work done professionally and quickly. Good customer service. I have dealt with the same representative for other matters and been equally pleased. Thanks. More

First Visit This was my first visit for service at Cortese, however I met a gentleman in the lounge that told me he would not go anywhere else. His car had 160,00 This was my first visit for service at Cortese, however I met a gentleman in the lounge that told me he would not go anywhere else. His car had 160,000 miles and Cortese took great care of him. It made me feel right at home and trusting of their service. Only complaint might be that it was pouring when my vehicle was ready and there was no cover to get to the car. Had to run through the rain to pick it up. Oil change and tire rotation took about 70 minutes. All my questions were answered and I was very satisfied with the service. First visit was free which made it even better! More

confidence they are very knowledgeable and make you feel that they will do everything they can to fix your car in a timely manner and get you on your way as they are very knowledgeable and make you feel that they will do everything they can to fix your car in a timely manner and get you on your way as soon as possible. they also will let you know what's wrong with your auto and give you an approximate cost. More

Horrible Customer Service-Customer service is not a priority Called to make my appointment and discussed on phone what was to be done at visit. When I went to pick up- i was told a fee when i was expecting my vi Called to make my appointment and discussed on phone what was to be done at visit. When I went to pick up- i was told a fee when i was expecting my visit to be no charge- When I asked to speak to service manager he came out aggressive and brought "paperwork" for "Proof" that car had (1) oil change done on it previously (6K?). Very aggressive - did not want to hear the mix up of details when car was dropped over 6 months prior with 6k miles on it and how they would NOT do oil change at that visit due to LOW mileage. Finally for sake of not arguing, I paid for oil change even though accordingly to their records I only had put on 3k additional miles since last oil change. No customer service skills, horrible customer relation skills- management needs courses on how to talk to customer and WOMEN as well. UNHAPPY- location is bad enough to get in and out of on road to deal with bad service on top of it! More