Corwin Toyota Colorado Springs - Service Center

My experience with the sales lady was fantastic. Kim was amazing And very helpful during the whole sales process. Everything AFTER that was bad. The accessories department told me my truck did not Kim was amazing And very helpful during the whole sales process. Everything AFTER that was bad. The accessories department told me my truck did not have a remote start so they sold me one for $750 installed it for it to not work. Come to find out the truck came with a remote start system. The accessories manager was not very helpful or easy to get in touch with. I kept being told he'd call me back and then wouldn't. Or he'd be gone. This was a good couple week long process to get my brand new truck fixed. Then I had to take it to an outside source to get the added remote start out - they couldn't figure out how to fix the one the truck already came with. No one at corwin knew how to fix it, I had to leave my truck there for 3 days so the service team could figure it out. I did find out from the manager there was an information sheet in the accessories department showing that my truck came with a remote start even though eveyone kept telling me it didn't. Multiple people said it didn't. The cost of the remote start was written in to my loan, so I was told they would cut a check and send it to my bank to apply to my loan and this was in November. By January the check still hadn't even been cut! Then I was told it was cut and would be sent and when I called back again to check on it so many days later - the lady who did the checks was out so still not cut or sent! Some one in the Finace department was able to get it taken care of, but had I not called and checked in on it - it never would have been done. It eventually got fixed, but it was not a smooth or convenient process. And then a couple weeks ago, I took my truck in for the 5k service, I requested they do an oil change, but they wouldn't do it because I wasn't at 10k, so they just did my service. But a couple days later I noticed something weird coming out of my windsheild wiper reservoir... They had put soap in it and not wiper fluid. The service manager got me in right away and got the situation corrected - but it never should have happened in the first place. I do not feel comfortable bringing my truck back in to Corwin for anything after both of these situations/experiences because neither should have ever happened in the first place. More

Corwin Toyota - COS ""You gotta READ this one to the end"" What an 🏆EXCELLENT 🏆customer service oriented team in the SERVICE DEPT. Service Manager/ Warren Weimer Master Mech the end"" What an 🏆EXCELLENT 🏆customer service oriented team in the SERVICE DEPT. Service Manager/ Warren Weimer Master Mechanic/ Joseph Service.Advisor/Adam I had an ongoing mechanical problem which of.course always sucks. I received the most outstanding.... "over and above" Customer Service from Warren, Joseph, and Adam. Adam connected me with all.the help that was needed and updated me along the way. Warren took control to oversee the details, repairs and the completed work. He assured me that my car would be repaired properly. He advised that he would personally oversee the repairs throughout the process. He said he would test drive my car personally as well. JOSEPH MASTER MECHANIC who is also a MASTER of CUSTOMER CARE personalized time with me to identify the mechanical problems and and then completed the repairs. He is meticulous. He rode along with me on the test drives upon completion. He got in and out of my car and even under it as we pulled over many times while listening carefully. He knew that I was extremely worried about a long upcoming trip for any possible breakdowns. THEN.....GET THIS...He pulled out a pen and paper . He wrote down his OWN ph # and handed it to me. He said call ☎️ me if anything happens on your trip. WOW!!! WAIT. WHAT?? What just happened?? Yep. You read that right. He sure did. I'll never forget it. Of course this is not required of any employee. He spent a long time talking with me about the repairs and said he felt confident that my car was fixed. My car did run great on my 34 day trip. I never needed the ph#. Joseph....I don't think anyone can ever top that !!! Thank you so very much. You are a gem 💎 You are ALL truly appreciated. Thank you. 5 year customer Candace Barnes More

There are three amazing Saints in the service dept, Ian, Nick and Chris! They helped get my new to me o4 Sienna "Silver" diagnosed and put emphasis on passenger comfort by making sure the cabin filter was r Nick and Chris! They helped get my new to me o4 Sienna "Silver" diagnosed and put emphasis on passenger comfort by making sure the cabin filter was replaced and the repairs done to superb craftsmanship. Richard and Don, also are saints for hearing my sob story and helping to make a damsel in distress feel like a princess! More

I usually don’t use the dealership for service on my Rav but I am so happy I did! Tommy was awesome the entire experience. I appreciate his honesty, professionalism, and taking the time out of his day to th but I am so happy I did! Tommy was awesome the entire experience. I appreciate his honesty, professionalism, and taking the time out of his day to thoroughly educate me on the issues that were going on with my car. I plan to go to Corwin each time for servicing and ask specifically for Tommy. Thank you so much Tommy for fixing my car and getting me back on the road safely! More

Dave was amazing and very polite! He also explained everything that was wrong with my car. He also explained everything that was wrong with my car. More

Dave was wonderful to work with. He was able to explain what exactly was needed and seemed to have a great deal of knowledge. He was very friendly and polite and answered all my que He was able to explain what exactly was needed and seemed to have a great deal of knowledge. He was very friendly and polite and answered all my questions with a smile. More

Dave is incredibly helpful and knowledgeable, and really helped me understand what needed to be done and why. His years of experience definitely show and I would recommend him to anyone. helped me understand what needed to be done and why. His years of experience definitely show and I would recommend him to anyone. More

Luke gave me excellent quick and friendly customer Service. Highly recommended for your purchasing needs. Thank you! Service. Highly recommended for your purchasing needs. Thank you! More

Fred Olson is the best in service! He listens to my concerns and is able to explain any issues in terms I understand. He listens to my concerns and is able to explain any issues in terms I understand. More

Brittany was cheerful and helpful in getting me checked in and setting up a Lift shuttle to the rental car agency while my car was being repaired in and setting up a Lift shuttle to the rental car agency while my car was being repaired More