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Coulter Buick GMC Tempe

Tempe, AZ

Overview
Employees
Reviews
Vehicles
3.4
257 Reviews
EXPERIENCE IS THE DIFFERENCE In many ways, the evolution of the Coulter Automotive Group is the story of the growth and prosperity of the Greater Phoenix area. Four years after the Grand Canyon National Park was founded, C.W. Coulter became a partner in Snow and Tufts, an Oldsmobile/LaSalle dealership located at 320 N. Central Ave. in Phoenix. By 1926, slightly more than a decade after the Arizona Territory became a state, the dealership was renamed Coulter Motor Company, forming the rock on which our reputation was founded.
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7780 S Autoplex Loop

Tempe, AZ

85284

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Showing 257 reviews

March 10, 2024

Coulter's website showed 6 Hummer Ev's available. I drove down to have a look. Pulled into the parking lot and barely go out of the car and was approached by a salesman. He asked how he could help. I More

by No expectations
Recommend Dealer
No
Employees Worked With
No name
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Mar 11, 2024 -

Coulter Buick GMC Tempe responded

It is common practice for all inventory to remain on a dealer website until the vehicle is delivered to a customer. Perhaps a phone call to double check inventory status would have been the way to go. We would never asked you to come in to view any vehicle that was not available.

Helpful
January 08, 2024

Kourtney is an outstanding salesperson and we couldn't recommend her more highly. She is very conscientious, detail oriented and has excellent communication and people skills. The consummate professiona More

by karenfrank
Recommend Dealer
Yes
Employees Worked With
Kourtney Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
November 21, 2023

My sales rep Jessie and Tim in used car were amazing and the transaction was super easy. I would definitely buy from them again. More

by Jason Moore
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Scarfia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessie Otanez
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Helpful
November 03, 2023

Worst dealership ever for any service. Plus their service guy Johnny is a LIAR. Lost $500 because he lied and said he called me for service when he never returned my call. Johnny is a l More

by Sonia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnny in service
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Nov 03, 2023 -

Coulter Buick GMC Tempe responded

We ordered a mirror for the customer and it required paint. We took a non-refundable deposit to paint the mirror to match the customer's vehicle. I'm not sure where the communication went bad. Customer filed a credit card dispute which we won. Our dealership was doing everything to accommodate the customer. Some people are just never satisfied.

Nov 03, 2023 -

Sonia responded

Again Johnny lied and said he contacted me to schedule which never happened. During this is time I had just lost my grandmother and he new how important it was for this to be completed when family came in and I would need my vehicle, but again he dropped the ball and lied. Based on what he told the credit card company and why they denied my claim because he LIED. JOHNNY IS THE WORST SERVICE PERSON IVE EVER DELT WITH.

Nov 03, 2023 -

Sonia responded

I will continue to tell anyone and everyone who will listen to not use Coulter Buick. THE WORST CUSTOMER SERVICE EVER BY THEIR SERVICE GUY JOHNNY. NEVER USE COULTER BUICK THEY WILL KEEP YOUR MONEY AND NOT COMMUNICATE WITH YOU.

Nov 03, 2023 -

Coulter Buick GMC Tempe responded

I'm sorry for the loss of your grandmother. I'm still confident that we did everything correctly in attempting to service your vehicle. If you need further assistance with this matter, feel free to contact our Service Director.

Nov 03, 2023 -

Sonia responded

Coulter Buick are thieves. Next BBB.

Helpful 2
October 25, 2023

Stay away! ! They should be called bait and switch GMC. Made a deal on the phone and agreed on a price for a truck. I drove almost 4 hours only to be shocked aft More

by markaliveandwell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike Scarfia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric
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Oct 25, 2023 -

Coulter Buick GMC Tempe responded

All of our dealer adds are clearly marked on our website. We list our vehicles well below market value even with the dealer adds that really enhance the value of each vehicle. We charge add-ons to every vehicle and without exception, everyone pays the same. We take pride in the way that we do business and have been a respected dealer here in the valley for 100 years.

Oct 25, 2023 -

markaliveandwell responded

I made a deal on the phone with Eric the salesman. Not on your website. They are not clearly marked on your website. Nothing was mentioned in our phone conversation/deal about your worthless markups. You obviously were not on our phone conversation. You didn't honor the deal we had. Don't make it worse by trying to make it my fault.

Oct 25, 2023 -

Coulter Buick GMC Tempe responded

We do not have an Eric that works at Coulter Tempe

Helpful 2
July 13, 2023

My 2022 GMC2500 was returned from service and now it won’t start. Beyond feeling frustrated and like my truck and the servicing dealership are less than reliable I was late to work. When I dropped my tr More

by Billyjbranham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnny
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Jul 25, 2023 -

Coulter Buick GMC Tempe responded

We did all that we could do. The battery went dead. Batteries are very difficult to determine when they will fail. We provided roadside assistance to this customer.

Helpful 4
March 09, 2023

Saw a single lady coming in with a two year old car, and they got me- with 10,600 miles I guess I should’ve have needed a service on my combustion chamber or valve train- $386.00. Brakes flushed and new More

by Lady
Recommend Dealer
No
Employees Worked With
Service guy Johnny was very pleasant- good sale guy for service.
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Mar 11, 2023 -

Coulter Buick GMC Tempe responded

I am sorry for your sentiment. Please understand that we treat all of our customers with the respect that they deserve and never try to take advantage of our customers. We make suggestions as to what the vehicle being repaired needs and give our customer the option of doing the work or not. We are a family owned business that have been around for 100 years by doing things the right way. I encourage you to contact me to further discuss this matter. Regards, Michael Scarfia Cadillac Director Coulter Cadillac Tempe 480-735-2319 Office

Helpful 2
January 22, 2023

We e-mailed Denise Walker about a car and decided to go look unannounced. She made time for us between her other appointments, had our car prepped, ready and full of gas in about 2 1/2 hours. my wife was More

by mikeandjane
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denise Walker
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Helpful
January 16, 2023

No contact at all. No email , text or call about vehicle .. No information shared at all. More

by Rlwprime
Recommend Dealer
No
Employees Worked With
NA, Stephani Martin, Casey Ganz
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Helpful 4
January 09, 2023

Very helpful, respectful to the customer, sale a quality product, would recommend this dealer to friends and family More

by walkerjeff901
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Worth
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Jan 16, 2023 -

walkerjeff901 responded

Working with Peter Worth was a pleasant experience. With our past experiences buying a vehicle was a very long and dragged drawn out ordeal. First and foremost, Peter showed us the respect and care for our needs and not just looking at us as a dollar sign. We told him what we were looking for in our price range and was helpful in making that happen. We knew what type of vehicle were were after and Peter was again helpful in not getting us over our head with a high payment. Thank you Coulter Cadillac for a very pleasant experience.

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