Country Nissan

Country Nissan
40 Russell Street
Hadley, Massachusetts 01035

Sales: (413) 774-3121
Service: (877) 486-0347
Parts: (877) 486-0347

Manufacturer: Nissan


Most Reviewed Employees
Rick White Rick White
Service Manager
Rose Hathaway Rose Hathaway
Internet Sales
Matt Forgue Matt Forgue
Floor Sales Manager
Mark Bousquet Mark Bousquet
Finance Manager
Josh Gamache Josh Gamache
Sales Consultant
John Potter John Potter
General Sales Manager
Jerry Donah Jerry Donah
Service Advisor
Griffin Paquette Griffin Paquette
Delivery Coordinator
Eric Penza Eric Penza
Parts Manager
David Curtis David Curtis
Sales Consultant
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Free WiFi
Cable TV
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Instant Financing
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: 12:00 PM - 4:00 PM


Service

Monday: 8:30 AM - 5:00 PM

Tuesday: 8:30 AM - 5:00 PM

Wednesday: 8:30 AM - 5:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 5:00 PM

Saturday: 8:30 AM - 4:00 PM

Sunday: Closed


Parts

Monday: 8:30 AM - 5:00 PM

Tuesday: 8:30 AM - 5:00 PM

Wednesday: 8:30 AM - 5:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 5:00 PM

Saturday: 8:30 AM - 4:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.7/5
33 Reviews
Country Nissan

Overall Score: 5 Star Rating4.7



About Country Nissan
Certified: Country Nissan
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Country Nissan has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



DANDELUDE
9/20/2011 12:59:03 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: SALESMAN

My Review of Country Nissan:
BAIT AND SWITCH - $9000 OFF ON ANEW CAR WAS THE CLAIM - LIES AND NOT TRUE - I SHOWED UP AND THEY CALIM ITS A LEASE AND SOME PEOPLE PAY THE WHOLE LEASE FOR 2 - 3 YRS UP FRONT - BULL - ANYONE WITH BRAINS WOULDNT USE SAVED CAPITAL TO PAY FOR A LEASE - ALSO SAID THEY HAD NEW CARS FOR $7200 - LIES. SALESMAN COULDNT EVEN BE BOTHERED - I DROVE 45 MIN TO THIS PLACE ONE WAY - WHAT A JOKE - CARLA COSENZI AND HER DEALERSHIP ARE SCAMMERS TO GET FOOLS IN THE DOOR - AVOID THIS PLACE

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Response from: Country Nissan
Added: 9/29/2011 2:45:06 PM
Thank you for your review. It's not bait and switch if we can sell/lease the vehicles for the advertised prices. We are committed to providing the very best customer service and sales experience. If you have any questions please feel free to give me a call. I can be reached at 1-413-774-3121 my name is Shawn Vieira.

bill Clark
9/9/2011 3:48:50 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Katie / Matt / John

My Review of Country Nissan:
Katie / Matt and John have made my new car buying experience better than I have ever been treated . outstanding. Looking forward to being a customer for a very long time.
Bill Clark RSM Cains foods

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Response from: Country Nissan
Added: 9/10/2011 9:15:55 AM
Bill, All of us at Country Nissan would like to thank you for writing this stellar review. It is great to hear that our team was accommodating and allowed you to have the best possible purchasing experience. Thanks again for choose Country Nissan and we look forward to seeing you in the future. Check us out on Facebook at

http://www.facebook.com/countrynissan

marybeth.kennedy86@gmail.com
8/31/2011 8:31:19 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: John Potter, Katie

My Review of Country Nissan:
Katie is quite an asset to the team at Country Nissan. She worked hard helping me find the right vehicle and then helping me seal the deal with John. I have had several less than positive experiences working with car salesmen. This is the first dealership i've been to that had a female salesperson. Katie did not try to impress me with silly things like a sunglass holder but took my need to find a reliable vehicle seriously. I would recommend this dealership based on her approach and knowledge as well as my interaction with the GM John Potter.

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Response from: Country Nissan
Added: 9/1/2011 8:10:04 AM
Thank you so much for sharing your positive feedback with us. Our team is dedicated to making our customers feel like family and it's exciting to hear that Katie and John played a big part in your great experience. We look forward to seeing you in the future and be sure to take advantage of our monthly specials by following us on Twitter and Facebook. I will make sure that both Katie and John see your review.

http://www.facebook.com/#!/countrynissan


chk1983carol
8/26/2011 8:46:41 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Rick White

My Review of Country Nissan:
The Service department at this dealership is second to none and far exceeded my expectations! The service manager, Rick White, and the entire service department went above and beyond for me today. I had the misfortune of losing the driver side windshield wiper pivot and link.
I live in Vermont, and tried locally to have a repair done prior to my phone call to Country Nissan in Hadley, Ma.
With Hurricane Irene on its way, I really needed it repaired to drive to work both Saturday, and Sunday with the predicted hurricane/tropical storm coming our way, as I work in the Health Care industry. I called this dealership, and they had the parts for my 2001 Nissan, and offered to have me "drive right down" .. even if it meant having one of the techs. stay late to do the repair work! I arrived there from Vt., about 20 min. before closing. They completed the work quickly, as well as being very professional, and courteous. The job was well done and the price was very reasonable!
Thank you very much Rick White, and the service dept. Your work and work ethic is very much appreciated. You are a "breath of fresh air" with your kindness, and professionalism !It is people like all of you restore faith in all humanity! You are THE BEST!!
Highly recommend your services to all.
Thanks again! :-)

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Response from: Country Nissan
Added: 8/29/2011 8:30:54 AM
Thank you for sharing your experience. We love to hear that we've made such a great impression with a customer, especially considering that it was your first visit to our dealership. I will pass your review on to our service department and Rick White to let them know that their efforts are appreciated. Thank you again.

inspector320
8/12/2011 1:54:40 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joshua Gamache

My Review of Country Nissan:
This was my 3rd Maxima purchase since 2004. The buying experience with this dealership has been nothing short of fantastic. I do my homework before I go to buy and these people are always on the same page. I would not go anywhere else!! And last week, I was involved in a driver's door broadside accident in which I fractured 2 ribs. This car, with it's side airbags, saved my life!! I am about to buy another one. Thank You Nissan Maxima for saving my life.

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Response from: Country Nissan
Added: 8/12/2011 3:48:57 PM
All of us here at Country Nissan are humbled by your kind words. Customer service is our very top priority and it is always good to hear that one of our customers took notice! I am sorry to hear about your accident and hope your recovery is quick and painfree. If there is anything else we can do for you please don't hesitate to let us know!

PDodge
8/2/2011 10:40:52 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Service Dept

My Review of Country Nissan:
The service is always top notch. They are always helpful and knowledgeable and fast. A 1 for Customer Service!! Also, David Curtis is a terrific Salesman.

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Response from: Country Nissan
Added: 8/3/2011 9:55:29 AM
Thank you for your review. I will let both David and our Service Dept know.

Jlo176
7/18/2011 5:36:58 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Rich/Jerry/Nick in service

My Review of Country Nissan:
I can Not say enough good things about my experience at Country Nissan. All the employees in service were extremely polite and helpful. I never felt one bit that I was getting the run around. Even the sales department greeted me while I waited for my car. Country Nissan, In my personal opinion has smashed the typical negative impression that other dealers have plagued the business with. I would recommend Country to anyone looking for service on their Nissan.
-John L.

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Response from: Country Nissan
Added: 7/18/2011 7:22:36 PM
I will let the Service Dept know that you are happy with them. (it's always good to hear nice things about yourself). We try our best to not be "The typical...."

alpro1
7/16/2011 4:41:20 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rachael, Nick, Jerry, John, Marc, Ray, Kate(?)

My Review of Country Nissan:
The folks at Country Nissan were extemely friendly, helpful, courteous and informative. I can't recall ever having had a finer experience at a dealership. I look forward to a long and happy relationship with them. It is very evident that they take pride in their work and the product they sell. They all went out of their way to make me feel important and comfortable in the buying process and ultimately I drove off in my brand spanking new Nissan Frontier. And here I am three and a half days later with about 200+ miles on my new truck and am loving every minute of driving it.
In the last few days I have discovered that several people I know are the proud owners of a Nissan product of one sort or another. It was because a friend of mine had just purchased a Maxima and loved that car, that got me to thinking about Nissan. I'd checked out many others and was on the fence about most of them. I looked up Country Nissan online and checked reviews of other customers and it sounded like a place I'd want to get my next vehicle from. So that's just what I did and to this points it's been an awesome experience. Keep up the great work folks!

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Response from: Country Nissan
Added: 7/18/2011 7:19:53 PM
Thank you for your review! I am glad to hear that you are happy with both your Frontier and US. It is much appreciated.

eastlynmoore
6/30/2011 5:20:12 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff!

My Review of Country Nissan:
Thanks to the best salesman and professional, Jeff, for making my experience a very easy and enjoyable one. He was accommodating, flexible and simply a pleasure to work with. He listened to my concens and provided me with options and just worked with me, not as a consumer, but as a person.

Best Regards,
Eastlyn Moore

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Response from: Country Nissan
Added: 7/18/2011 7:17:52 PM
Thank you for your review. It is much appreciated.

mconroy
6/27/2011 8:01:27 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Farnham

My Review of Country Nissan:
Matt was the best car salesman we have ever dealt with. He was helpful without being pushy. He made an impression on us as genuine, honest and likeable. Would recommend him to our friends.

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Response from: Country Nissan
Added: 7/18/2011 7:16:37 PM
Thank you for your review. I will make sue that Matt sees it

Reviews 11-20 >>