Courtesy Chrysler Jeep Dodge
Grand Rapids, MI
Filter Reviews by Keyword
By Type
Showing 255 reviews
Traded in my 2018 Jk Wrangler for a 2024 JL. Keely and everyone there worked with me to get a good value for my tradein and it was an overall pleasant experience. Iw ould recommend this Jeep d Keely and everyone there worked with me to get a good value for my tradein and it was an overall pleasant experience. Iw ould recommend this Jeep dealership over others in the area. More
Terrible Service Department wanted to charge me to install a warrantied fuel tank. They said they had proof I had a altered exhaust and it would take extra time. I asked them for any type of documenta install a warrantied fuel tank. They said they had proof I had a altered exhaust and it would take extra time. I asked them for any type of documentation that they had to prove it and of course they wouldn't give it to me. This isn't the only time they have tacked on a few extra dollars on their "work". I also had a recall on my airbag they messed up on and had to re-install a 2nd time because of their shoddy work. $75 to read codes that their botched Airbag produced. They may be good at selling cars but do yourself a favor and get them serviced elsewhere. More
Purchased a new grand cherokee from Chris E . He was very helpful and informative as we went through the process. Took the time to find out what we wanted and kept us up-to-date all the way throu He was very helpful and informative as we went through the process. Took the time to find out what we wanted and kept us up-to-date all the way through. RP More
Brought my Jeep liberty in for a heating problem and instead of trying to trouble shoot and figure out the problem, I was told I needed to replace the radiator, thermostat, and heater core over 3900.00, instead of trying to trouble shoot and figure out the problem, I was told I needed to replace the radiator, thermostat, and heater core over 3900.00, I declined that and took my car home after paying 168.00 for a diagnosis. Explained it to my neighbor who took the 2 hoses off from the radiator to the heater core flushed them out with a water hose and now I have heat. Instead of problem solving, it was just replace everything. This was my first time to Courtesy service and my last. More
Great staff! They were very nice accommodating! Worked with me really well to help me find a vehicle They were very nice accommodating! Worked with me really well to help me find a vehicle More
Great people to work with Kris did an excellent job on finding the right truck for me at a great price. Keep up the great customer service. finding the right truck for me at a great price. Keep up the great customer service. More
I have dealing with Courtesy for about 20 years. I have purchased many vehicles from here but never with the efficiency and caring as of late. Chris Engelter has done the last 2 deals and I now won’t deal purchased many vehicles from here but never with the efficiency and caring as of late. Chris Engelter has done the last 2 deals and I now won’t deal with anyone else. He is professional, efficient, knowledgeable and extremely kind. A huge thank you to Chris for a truly amazing experience!!! More
Matt Hoople is a great salesman. Very friendly, patient. He showed us around the vehicle and worked with us like we were his only customer. He had all the time in the world for us. He was upfront on everyth He showed us around the vehicle and worked with us like we were his only customer. He had all the time in the world for us. He was upfront on everything. I'm very appreciate of his personality and he made the buying decision easier for my wife who just totaled a vehicle and wanted assurance that this was the right vehicle for her. Will do business again with Courtesy in GR and will keep looking at their website for future vehicles. I'll ask for Matt to be my salesman if I find anything in the future. More
I wanted to take this opportunity to thank Aaron and Greg for the great experience I had when I recently came in to purchase my new (to me) vehicle. I was treated like a person, not a number, and had stellar for the great experience I had when I recently came in to purchase my new (to me) vehicle. I was treated like a person, not a number, and had stellar service every step of the way. I would highly recommend Courtesy to anyone!!! Sonya H More