We recently purchased a vehicle from your dealership and were quite pleased with the level of customer service we experienced. Matt Hoople met us at the door. He was friendly but not at all pushy. He answered all of our questions. He was quick, thorough, knowledgeable and courteous through the whole process. This is the best experience we've had at any dealership. Kudo's to Matt and the rest of the staff at Courtesy Jeep Dodge. We will recommend you to our friends and family and we will return when we're ready for the next vehicle.

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These men helped turn a previously miscommunicated experience into a great experience. We had traded in our 2010 Journey for a 2013 Journey. After owning the new one for about 5 wks, we discovered that there was no 3rd row seat. (We had assumed this seating row was laying flat and as we had owned a prior Journey, did not ask how to move the seats). Instead of telling us that we were out if luck, Mark went out of his way to turn this into a positive experience! While our Journey was being evaluated for trade in, he had Scott show us some other vehicles. Turns out, we are a mini van family! Scott worked with our schedules to get the necessary paperwork completed, even though he had a funeral to attend that week! Great job, guys!

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I brought my 2008 Jeep Wrangler in because my key had broken off in the ignition and the car was still running. Tom was able to shut the car off and get the broken key out of the ignition. Even though I did not purchase my Jeep at Courtesy, he took care of me and there was no charge for this service. Additionally, Tom did some switching of my keys and was able to save me 225.00 for a new key. Overall, my visit cost me 13.00 for a new valet key. I will be sure to bring my two Jeeps in to Courtesy for oil changes and other maintenance in the future due to this one encounter. Thanks Tom!

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We started in Used Sales with Jason and ended up on the new sales side with Scott. Both men were very informative and knowledgeableand helped us thru our process wonderfully. Jim Bush handled our financing and made the process simple for us. Thank you!

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Thanks Del for helping us find a great used car for our daughter!! We appreciate your kind, helpful service. I feel she's in a car that will last her for several years.

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My wife and I purchased a Jeep Wrangler from Del Contreras at Courtesy Dodge. We had come 80 miles to do some shopping in Grand Rapids, when on a whim we stopped to look at used Wranglers. We had been looking for a late model with a manual transmission which we had been unable to find locally. We were introduced to Del and a Wrangler that was just what we had been looking for. Del went our of his way to make us what we felt was a fair deal. He then had the installation of a tow package expedited that afternoon while we went to lunch, thus eliminating the need for us to return to GR at a later date to pick up the vehicle.

In addition he made arrangements to send a team member to our home the pickup the hardtop for our trade in Wrangler. Again saving us a 160 mile round trip. In summary, it was one of the best car buying experiences we have ever experienced. Del and the team at Courtesy know what good customer service is all about. We will highly recommend Courtesy Dodge to our friends and family.

John and Jane Cleveland

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Unfortunately this dealership doesn't work on CNG vehicles. However, I was impressed with the director Brent Locey for his hospitality and kindness in assisting me with alternatives.

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This is the first time that I ever went into a car dealership where everyone were so friendly especially Del Contreras, such a nice man I needed help trying to get a car I didnt think I could get one because of pass finances, but this man really help me me I would give him 20 stars, didnt try to sell me just anything he sold me something that I like,and I really appreciated that,If any of my friends or relatives were looking for a car I would tell them to go to courtesy dodge and look up Del such a nice person. THANKS DEL,Love my jeep.

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We had a great experience at this dealership. After looking at multiple places and vehicles we were impressed by the friendly, knowledgeable staff at this one. Would definitely recomend them.

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My 2006 Buick Lacrosse is a pretty car. It goes down the road smoothly, and is very quiet. It is missing many of the "extras" that I am used to, however. It was originally a rental car, which I didn't know until AFTER I bought it. I bought this car too fast. I bought it on my lunch hour and picked it up after work. Lesson learned.

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